“I would give them 0 starts as well, but oh well. I have had a click and collect with them at one of their lockers. Pretty expensive order. I arrived there, middle of nowhere and the stacked shift lockers I was assigned with the codes and everything were empty. The quality of the lockers is pretty bad, you can push floors and ceilings and just peak a boo into other people's stuff - quite dangerous and unreliable. I called them as my retailer told me to discuss my missing order with SHIFT first. I go to the retailer's shop and talk to a shift representative sitting in the retailer's shop because otherwise, you can't reach a human to their online customer support. This representative was talking to customer support through an app and had someone call me 'asap', but I waited 2 hours. This person from shift customer support said he was checking with all drivers to see where my order was, cause the driver probably left it in the wrong locker. Never comes back to me , so i asked the representative to try to ping his colleague again - after 3 hours of waiting he tells me his colleague logged off so someone else will call. Now after another 2 h of waiting another guy called and this times, he promised he would arrange home delivery in the evening or a full refund and he will send a confirmation email after we closed the call. Never happened. Fast forward 3 days later and other emails i sent them ( as I didn't go back to the shop where the representative worked, and there is no way to talk to any human over the phone by just calling their 'customer support' ) they never came back to me- the order was lost - and I was very close to losing the money too as my order showed as collected as I opened the empty lockers. Please avoid click-and-collect with shift, it seems like they don't have manners, they're understaffed and horrible with anything customer support related. I wasted my whole Saturday then, with a lot of emotional distress, and they never came back with my things or the refund. After the main retailer understood what was happening Sunday they put in a refund for some of the things in the order.. Please avoid shift for your mental health.”
“Actually worth zero stars. The delivery failed to happen on the scheduled day, so they assured me it would arrive the next day. I'm nearing the end of the 2nd day of staying in and cancelling my plans. I've been unable to get any updates other than it is still at the Ikea warehouse waiting for the driver to collect it! There's nothing the phone operator can do to contact the 'assigned' driver. I'm not looking forward to a 3rd day of this. It's equally the fault of Ikea for using this useless company in the first place.”
“Was sent an email to say item was arriving. Shortly after item arrived, unfortunately I was out. I was unaware they had visited my home till I got an email from them saying my item had been delivered successfully. I looked high and low, asked my neighbours but couldn’t find it.
I then got an email from Shift asking me to rate the delivery. No phone number or email to get in touch. I went to Homebase, from where I had bought the item and they had no contact details for the company. After half an hour of them trying to find the item it was discovered that Shift had returned it to them and wiped their hands of it. No opportunity for a re delivery. I brought it home myself with great help from Homebase who were great.
Will never use Shift again.”
“Is it possible to give Shift 0 Stars???
Worst delivery company I have ever seen, I work in the distribution industry also. I’ve come across some bad company’s but this is by far the worse.
Got “upgraded”to free home delivery as items couldn’t fit in locker, bad move from IKEA’s end. Shouldn’t be able to to select this services if items are not going to fit.
My order got split into 2 Shift delivery’s/collections. Delivery should have happened, at writing this 2 days later still waiting. After been advised by IKEA customer service that Shift are “100%” sure delivery will be made! Told IKEA I won’t hold my breath.
Collected the 2nd part of the order from the locker, items are damaged, items was shoved into the locker with no care at all.
Shift Contact Number - 020 3479 3111
Let’s STOP Shift from existing!!”
“Worst service ever, ordered some bits from ikea, got a time slot went to box to collect, item wasnt inside, it was totally empty. Called helpline then put on wait for 15 min until they chased driver that didnt know anything obviously. They flagged my item delivered, and closed my case. Its pure clean stealing. Useless incompetent business.”
“Terrible ,Horrible service! Unacceptable service!
I have paid for homedelivery ,I upgrated and I have nothing! I called them 20 times may be more Nobody knows Where my parcel is.I have been wating since 2 days !
I took day of work for delivery! So what? Shift keep telling me that they are not able to locate my parcel!!!
Do not use Shift!!!!!!!”
“Dreadful. Chose this as an IKEA delivery option. Numerous driver changes, missed delivery window, claim that my order couldn't be found at IKEA, then half my order turns up the next day. Basically this company cannot be trusted at all. Do not use them.”
“I urge anyone that is reading this to AVOID using Shift; I repeat, AVOID this company at all costs.
There is something very dodgy about this company because they don't have a customer service helpline, or any phone number at all on their website. Which leads me to believe that they're not operating from the UK.
I really hope that as the negative reviews continue to increase about Shift, they will force companies like IKEA to reconsider working with the likes of Shift because it reflects poorly on IKEA.
I will be writing to IKEA and will also obtain advice from Citizens Advice and Which? about the conduct of Shift and see what action can be taken against the company.
The large volume in negative reviews reflects the poor service provided by the company. It's simply unacceptable that Shift is allowed to get away with treating customers in such a terrible way.
It now has 34% in one-star reviews on Trust Pillot, which must give people pause for thought. This is not sustainable and I really hope this impacts their business in the future.”
“I wish I could rate it as 0. Absolutely rubbish...can't believe Ikea chose to work with these scammers. Nearly impossible to reach customer service over the phone and when you do they simply gaslight you. Jokers...”
“Driver never showed up, called and she said she would reschedule for today at 10.30am. Didn't turn up. Spoke to shift and they said she would be here at 3pm! Now they are saying she isnt coming and we don't even get a refund. Am disgusted. Poor service and awful customer service care”
“Insanely bad service. One of the worst experiences I’ve had in my life as a customer. I paid for the next day delivery from IKEA. My sofa arrived 13 (!!!) days later after a nightmare of false promises that “your delivery is arriving tomorrow”. Especially the operations manager Joseph Young was so rude and tried to gaslight me that I was lying. It’s a shame IKEA uses this company for their delivery.”
“No telephone number !
I was told driver would call me morning of delivery to confirm time. Got a call at 6:30 on Friday saying he was 5 mins away. I was not at home. He said he will deliver on Monday.
Monday morning he said he doesn’t have my items. Maybe another driver will deliver. Went online and shows same drivers details.”
“Had a shift van parked a at my back gate for over a week I’ve seen 1 young lad and also a young girl driving this van also speeding up and down the road could you please remove this van I have spoken to my local council they are going to get it removed as there are no parking spaces in our street for residents and I don’t think the van driver even lives on the street”
“Same as many of the reviews below. Booked a window for delivery and then got a call to reschedule. I rescheduled for the next day, waited during the window and towards the end got another call to reschedule. It's a lot of work on my end to coordinate schedules between the pickup person and delivering here. Completely unreliable service.”
“RUBBISH SERVICE,SCAMMERS,USELESS W SERVICE.Delivered part of my stuff ,missing stuff and one month later and I am still waiting for my bed to be delivered . I only used them as I thought they were good because in IKEA .I am appalled by their service and disappointed Ikea uses this absolutely rubbish company!!!!Stay away and use someone else as you will be sooooo angry dealing with them.I am so upset !!!!!”
“Truly appalling service from start to finish. Poor software, no communication, driver 2 hours late with no warning and the customer service team dont reply back to you when they promise to do so.”
“The company steal goods, don’t deliver, and fob you off. I’ve been waiting for goods since November 1.
I’ve reported them to Trading Standards. AVOID AT ALL COSTS.”
“Would give zero stars if I could.
Avoid this company at all costs! My driver showed up hours late and was driving a car, not a van, and left my belongings scattered across the street and lobby floor at the drop off point - not “taking care of everything” as their website states.
My driver also had 4.5 stars on the app, so I can only assume it’s full of fake reviews or they do zero vetting of their drivers.
It’s not often you feel compelled to write an online review but the service has been so bad, and the customer service interactions so frustrating, that I feel like I need to warn others!
Do not use this company - moving is stressful enough already.”
