"Shirley wools supplied me with 8 balls of wool but when I unwound one, it had several meters of black wool as part of the ball instead of the blue colour I had ordered. When I contacted them about this I was told it was way too late to complain so basically tough! I pointed out that she was obliged to either replace or refund it irrespective of how long it had been since I bought it as it was faulty goods & was told \u201cthese are my terms\u201d - in other words, if you don\u2019t like it, sue me!. Rubbish customer service & will never buy from them again. Suggest if you buy their products you check what you have received as you will only get short shift if you complain!"

"Super fast delivery of good quality yarn and great value for the price. My granddaughter lovers her new cardigan! "