The Shoe Garden Reviews

Name: The Shoe Garden
Rating: 4.99

5.0 Rating 494 Reviews

100 %

of reviewers recommend The Shoe Garden

5.0

Based on 494 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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The Shoe Garden 5 star review on 23rd April 2025

121

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The customer service I received was incredible. I was able to find the perfect work shoe and I can’t wait to come back in the future for my next pair of shoes. Having a shop that only caters for the bigger sizes is fantastic.”

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Posted 1 month ago

And we can't wait to welcome you back, Kellie. Thanks for your lovely review. Carolx

Posted 1 month ago

“OMG finally got boots that fit me so over whelming happy 😀”

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Posted 1 month ago

Awww, we are so happy that you are so happy, Meg! Enjoy your fabulous boots and thanks for sharing. Carolx

Posted 1 month ago

“It was amazing to be able to choose from so many different styles of shoe all in one place. The service was amazing. I am an aus 12. I look forward to purchasing more from the website in the future.”

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Posted 1 month ago

How wonderful! I'm so glad you enjoyed shopping with us, Colleen. And we look forward to helping you find more gorgeous shoes in the future. Carolx

Posted 1 month ago

“Shoes, shoes and more shoes.... and boots! All of them fabulous and with great staff on hand to help you choose. There's even a preloved section where you can sniff out a bargain. I'm so pleased I found this little treasure... Thankyou x”

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Posted 1 month ago

Awwww, we absolutely LOVE being called a treasure! Thanks so much for your beautiful feedback, Lisa. Carolx

Posted 1 month ago

“I love that I can walk into the store and shop in person or ask questions online and get quick and personal service.”

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Posted 1 month ago

That is fabulous feedback, Courtney, thank you. We really appreciate it. Carolx

Posted 1 month ago

“I have been shopping at Shoe Garden for 10 years, and Carol is always so wonderful to deal with. She chooses great designs, has regular sales, and I love the pre-loved shoes option as well. On the rare occasion a return or exchange is needed, Carol ensures it is seamless, smooth and stress-free!”

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Posted 1 month ago

Alison, I really appreciate your beautiful review and also your support over the past decade! Thank you so much. Carolx

Posted 1 month ago

“The shoes I purchased are soooo comfortable …. And were on sale - bonus! Carol also took the time to help my aunt from London who has terrible trouble finding shoes. It was lovely that they could reminisce about shoe shops for larger feet that used to be in London. All round a great experience and my aunt took home the perfect Brisbane souvenir - shoes from the Shoe Garden!”

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Posted 1 month ago

Haha, what a wonderful souvenir for your aunt! I love that. And I also really appreciate your kind words, Sandy. I'm so glad you and your aunt were able to find something fabulous. Carolx

Posted 1 month ago

“hi carol, i always trust your judgement when asking your advice on the phone and in store. you say it simply the way you see it and what is the most practical for the customer. people shopping from interstate and country buyers need,to be assured that what you are saying is genuine. I have always found your advice to be correct. thanks again for my gorgeous new shoes.”

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Posted 1 month ago

Thank you so much June for your kind words and those five shiny stars. It's so appreciated. Carolx

Posted 1 month ago

“Just received my new boots and I love them. They arrived within 4 days even though it was Easter. The packaging is such a beautiful touch. All in all absolutely highly recommended the Shoe Garden 👞 🥰”

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Posted 1 month ago

Thank you so much Roslyn. We so appreciate your kind words and recommendation and are so glad you love them. Carolx

Posted 1 month ago

“Carol and her team provide an extremely helpful service. Great selection of shoes. Quick delivery.”

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Posted 1 month ago

Thank you so much for your lovely review, Sharon. We all appreciate it very much. Carolx

Posted 1 month ago

“Love my shoes. Fit perfectly. Beautifully presented. Fast delivery. Highly recommend. Will be buying again. Love the shoes so much. Thank you!”

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Posted 1 month ago

That means so much to us, Leanne. Thank you for your amazing review and recommendation. We look forward to helping you find more gorgeous shoes in the future. Carolx

Posted 1 month ago

“My lovely boots arrived yesterday, they were beautifully packed with a message and gift, they also arrived quickly. I look forward to wearing them soon when the weather here cools down. Thank you Carol”

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Posted 1 month ago

Yay, we are so glad your divine blush boots arrived quickly and that you love them, Christine. That makes us so happy to hear. And yes, here's to some cooler weather soon! Carolx

Posted 1 month ago

“Love the Shoe Garden, no better place to shop whether in store or online service is top tier.”

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Posted 1 month ago

Oh Talei, thank you so much! I miss seeing you and Natalie in-store, but it's always so lovely to see your name pop up on socials or in our online orders. So glad you love the navy Bees ... stunning! Carolx

Posted 1 month ago

“My FAVORITE shop! Thank you, again for my beautiful shoes! So love shopping with The Shoe Garden. Description and sizing info is always spot on. Love my tan points, feel like slippers! ... And they look so glamorous! Thank you again xo Jessica”

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Posted 1 month ago

That's music to our ears, Jessica. We are so thrilled to be your favourite shop! Thank you for your beautiful words. Carolx

Posted 1 month ago

“A great experience buying shoes from Carol. Not only the best price. but carefully packaged to high standard, with a surprise treat inside. The best shop to buy from , many thanks, will buy again”

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Posted 2 months ago

Well, you've totally made my day, Linda! I'm so chuffed that we've provided you with a great shopping experience. And we look forward to helping you find more gorgeous shoes in the future. Carolx

Posted 1 month ago

“Great Service. Great Selwction. Would like to see more standard fitting shoes, especially Django and Juliette”

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Posted 2 months ago

Thank you for your lovely feedback Carolyn. I will absolutely keep searching for standard width shoes and don't worry, Django & Juliette is one of my favourite brands, too. We will always have them in stock. Carolx

Posted 1 month ago

“I used to loathe shoe shopping but since shopping at The Shoe Garden I have discovered the joy that women with "standard" sized feet must feel! Carol welcomes every customer like an old friend. She is so helpful with sizing and style suggestions from the extensive range and I always walk out feeling like Cinderella having found a perfect fitting shoe!”

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Posted 2 months ago

Well Sam (or should I say Cinderella!) that's so fabulous that you enjoy shoe shopping now! That makes me so happy and proud. I really appreciate your kind review. Carolx

Posted 2 months ago

“I love my sandals, they soft and comfortable, cuddle is amazing to deal with and Ashley answer to your emails. I will buy my shoes from there from now on.”

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Posted 2 months ago

Yay! I'm so glad you love your new sandals Crina and that you enjoyed your Shoe Garden shopping experience. We look forward to helping you find something wonderful again in the future. Carolx

Posted 2 months ago

“The quality of shoes for purchase at The Shoe Gardens is superb, so I always buy with confidence. I have just bought 2 pairs of winter shoes in quick succession. They are excellent additions to my shoe collection. Both arrived very promptly (as I’ve learned to expect from Carol), beautifully packed (which positively demands a ceremonial unboxing), accompanied by a handwritten personal note and a whimsical wee giftee of lollies. Carol, I feel as just as well treated by you online as I do when I am face to face with you at the shop. Your customer service is second to none. Thank you!”

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Posted 2 months ago

Oh Penelope, you've totally made my day! Thank you so much for your beautiful words. I'm so glad you enjoy your online shopping experience as much as your in-store experience. We try hard to make it so. Many thanks again. Carolx

Posted 2 months ago

“What can I say, I am so glad that I was finally able to purchase some gorgeous shoes in my size from The Shoe Garden! I just opened up my new pair of shoes and am delighted with my purchase. The thought and care from Carol and her team with the carefully wrapped box, the personalised card inside and the little sweet treat is truly evident. If you have larger sized feet and need new (or pre loved) shoes in your size, look no further than The Shoe Garden. Carol and her team are passionate about what they do and this truly shows! Love being able to support a small business that genuinely cares about what they do and their customers.”

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Posted 2 months ago

Thank you so, so, so much for your lovely words and kind recommendation, Lisa. I'm thrilled that you enjoyed your Shoe Garden shopping experience. And we very much appreciate your kind support. Carolx

Posted 2 months ago

The Shoe Garden is rated 5.0 based on 494 reviews