The Shoe Garden Reviews

Name: The Shoe Garden
Rating: 4.99

5.0 Rating 564 Reviews

100 %

of reviewers recommend The Shoe Garden

5.0

Based on 564 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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The Shoe Garden 5 star review on 26th June 2025

122

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just popped in to say hi to Carol and spotted the lovely Hinako Bonnie white and gold sneakers. Carol told me how she had worn hers all the time while overseas. I wanted a comfortable and dressy white sneaker and Bonnie was it. They are like walking on air. Thanks for the catch up and my new shoes.”

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Posted 4 months ago

It was so lovely to catch up with you, Leisa, and I'm thrilled that you love your new Bonnie sneakers. "Walking on air" is certainly the best way to describe how they feel! Thank you so much for your lovely review. Carolx

Posted 4 months ago

“Stepping into this charming shoe shop feels like visiting an old friend. It's the kind of place where you're greeted with a genuine smile and offered help without pressure. I found myself chatting to Carol and other shoe aficionados, your not just another customer. As for the shoes, the selection is clearly curated with care—classic styles, comfortable fits, and quality that speaks for itself. Highly recommend supporting this lovely local business.”

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Posted 4 months ago

Oh Donna, you took my breath away with your absolutely beautiful words. Thank you!!! I really appreciate your lovely review and am so glad you describe your Shoe Garden shopping experience exactly as we try and deliver it. Carolx

Posted 4 months ago

“The customer service by Carol is amazing. Very quick email response and the boots arrived the next day. I will definitely buy again.”

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Posted 5 months ago

Oh, thank you so much Erika. I am so glad we were able to get your boots to you so quickly. And we look forward to helping you find more gorgeous shoes and boots in the future. Carolx

Posted 5 months ago

“I had been looking for ages for a pair of gold heels for son’s wedding . I have large wide foot with a high instep as Ms contacted the shoe garden for help. Carol suggested these beautiful shoes and they were spot on. The customer service is fantastic. Will definitely be shopping here again. The shoes arrived quickly and beautifully wrapped with a pink bow.”

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Posted 5 months ago

Yay! I am so happy that you love your sparkly shoes, Kate. I hope you have a lovely time at your son's wedding and feel extra fabulous wearing them! Thanks for your beautiful review. Carolx

Posted 5 months ago

“I must say Carol always comes up with some beautiful and super comfy shoes. If Carol says they are soft take her word for it. They are always gift wrapped and I love the lollies you get as well.”

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Posted 5 months ago

Awww, thanks so much Annmaree. I really appreciate your kind words and I'm chuffed that you enjoy our range and your online shopping experience. Thanks for sharing. Carolx

Posted 5 months ago

“Carol is always very welcoming and is helpful in identifying best shoes to match your foot size and shape. A pleasant shoe shopping experience at The Shoe Garden!”

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Posted 5 months ago

Thank you so much for your kind words and review, Sandy. I'm so glad you enjoyed your Shoe Garden shopping experience. Carolx

Posted 5 months ago

“Love visiting Carol & Princess. My recent visit I purchased 3 pairs of beautiful shoes… A real treasure trove of beautiful Sandles, Boots, Shoes and so much more. See you on my next visit.”

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Posted 5 months ago

Oh, and we love having you visit, Maree. Thank you for your beautiful review. It's so appreciated. Carol & Princessx

Posted 5 months ago

“Love my new shoes as always a great fit !!”

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Posted 5 months ago

Here's to shoes that fit our lovely long feet AND are comfortable AND are gorgeous! Thanks for your lovely feedback, Clare. Carolx

Posted 5 months ago

“Lovely customer service, quick delivery and the shoes themselves a beautiful match for my dress for my sons wedding”

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Posted 5 months ago

Thank you, Kimberley, for your kind words about our service. And we are truly happy to hear your shoes are just right for your wedding outfit. SamD

Posted 5 months ago

“Shopping at the Shoe Garden is a pleasure. The range is incredible for us ladies with Size 10 or over feet. Carol is welcoming. knowledgeable and very helpful. The shop is beautifully arranged and there is parking😄”

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Posted 5 months ago

Thank you so much Lyn for your wonderful review. I so appreciate your kind words. Carolx

Posted 5 months ago

“The customer service I received was incredible. I was able to find the perfect work shoe and I can’t wait to come back in the future for my next pair of shoes. Having a shop that only caters for the bigger sizes is fantastic.”

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Posted 5 months ago

And we can't wait to welcome you back, Kellie. Thanks for your lovely review. Carolx

Posted 5 months ago

“OMG finally got boots that fit me so over whelming happy 😀”

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Posted 5 months ago

Awww, we are so happy that you are so happy, Meg! Enjoy your fabulous boots and thanks for sharing. Carolx

Posted 5 months ago

“It was amazing to be able to choose from so many different styles of shoe all in one place. The service was amazing. I am an aus 12. I look forward to purchasing more from the website in the future.”

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Posted 5 months ago

How wonderful! I'm so glad you enjoyed shopping with us, Colleen. And we look forward to helping you find more gorgeous shoes in the future. Carolx

Posted 5 months ago

“Shoes, shoes and more shoes.... and boots! All of them fabulous and with great staff on hand to help you choose. There's even a preloved section where you can sniff out a bargain. I'm so pleased I found this little treasure... Thankyou x”

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Posted 5 months ago

Awwww, we absolutely LOVE being called a treasure! Thanks so much for your beautiful feedback, Lisa. Carolx

Posted 5 months ago

“I love that I can walk into the store and shop in person or ask questions online and get quick and personal service.”

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Posted 5 months ago

That is fabulous feedback, Courtney, thank you. We really appreciate it. Carolx

Posted 5 months ago

“I have been shopping at Shoe Garden for 10 years, and Carol is always so wonderful to deal with. She chooses great designs, has regular sales, and I love the pre-loved shoes option as well. On the rare occasion a return or exchange is needed, Carol ensures it is seamless, smooth and stress-free!”

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Posted 5 months ago

Alison, I really appreciate your beautiful review and also your support over the past decade! Thank you so much. Carolx

Posted 5 months ago

“The shoes I purchased are soooo comfortable …. And were on sale - bonus! Carol also took the time to help my aunt from London who has terrible trouble finding shoes. It was lovely that they could reminisce about shoe shops for larger feet that used to be in London. All round a great experience and my aunt took home the perfect Brisbane souvenir - shoes from the Shoe Garden!”

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Posted 5 months ago

Haha, what a wonderful souvenir for your aunt! I love that. And I also really appreciate your kind words, Sandy. I'm so glad you and your aunt were able to find something fabulous. Carolx

Posted 5 months ago

“hi carol, i always trust your judgement when asking your advice on the phone and in store. you say it simply the way you see it and what is the most practical for the customer. people shopping from interstate and country buyers need,to be assured that what you are saying is genuine. I have always found your advice to be correct. thanks again for my gorgeous new shoes.”

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Posted 5 months ago

Thank you so much June for your kind words and those five shiny stars. It's so appreciated. Carolx

Posted 5 months ago

“Just received my new boots and I love them. They arrived within 4 days even though it was Easter. The packaging is such a beautiful touch. All in all absolutely highly recommended the Shoe Garden 👞 🥰”

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Posted 6 months ago

Thank you so much Roslyn. We so appreciate your kind words and recommendation and are so glad you love them. Carolx

Posted 6 months ago

“Carol and her team provide an extremely helpful service. Great selection of shoes. Quick delivery.”

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Posted 6 months ago

Thank you so much for your lovely review, Sharon. We all appreciate it very much. Carolx

Posted 6 months ago

The Shoe Garden is rated 5.0 based on 564 reviews