The Shoe Garden Reviews

Name: The Shoe Garden
Rating: 4.99

5.0 Rating 619 Reviews

100 %

of reviewers recommend The Shoe Garden

5.0

Based on 619 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Write Your review

Tell us how The Shoe Garden made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Shoe Garden 5 star review on 9th February 2026

123

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Enjoyed shopping and meeting you Carol.Your very helpful just wish your support was in Townsville. Say hello to princess.”

Helpful Report

Posted 8 months ago

“Always enjoy shopping at the Shoe Garden. Carol is so helpful in finding the right sized shoe for you. Thoroughly recommend, Carol & the Shoe Garden.”

Helpful Report

Posted 8 months ago

Thank you very, very much for your kind words and your recommendation! Carolx

Posted 8 months ago

“Carol (aka our fairy godmother) and her lovely team came to the rescue, and sent my beautiful shoes literally across the country. I am now so super excited for my event!”

Helpful Report

Posted 8 months ago

Haha, we are very proud to be your fairy godmother! Have a wonderful time at the wedding in your gorgeous shoes and thank you so much for your beautiful review. Carolx

Posted 8 months ago

“A much loved and very special necessity for all with larger feet, where there is choice and care”

Helpful Report

Posted 8 months ago

How absolutely lovely, Melissa. I adore how you say "where there is choice and care." Mission accomplished then. Thank you so much. Carolx

Posted 8 months ago

“I am thrilled to my boots - well sparkly sandals with a heel in fact! I have Big feet and am so tired of seeing only orthopaedic type shoes available in 43’s. And they are better and more comfortable than I could have hoped for. WOW. Delivery and relationship with the owner absolutely Impeccable. Plus - supporting Micro Financing? FAB!!”

Helpful Report

Posted 8 months ago

Haha, I'm so happy that you're so thrilled with your divine new heels, Pip. Thank you for your amazing feedback; it's so appreciated. And yes, enough with orthopaedic shoes and bring on gorgeous long shoes with sparkle! Carolx

Posted 8 months ago

“Excellent service with beautiful shoes. Carol is always just a phone call away for advice.”

Helpful Report

Posted 8 months ago

I sure am, Wendy. Thank you for your lovely words. Carolx

Posted 8 months ago

“Thank you for my lovely slippers, they are so cosy and I took a chance of getting the right size, so glad I have found you even thought you are in Queensland and me in Victoria. Meryle”

Helpful Report

Posted 8 months ago

Yay! Welcome to The Shoe Garden, Meryle. We are so happy that you love your cosy slippers and that you found us. Carolx

Posted 8 months ago

“Love the passion on every level.”

Helpful Report

Posted 8 months ago

Awww, thank you so much Leanne. Much appreciated. Carolx

Posted 8 months ago

“Always great service and selection nothing is too much trouble for Carol and her team. I love going into the store as treated like friend and the other customer’s are all so nice.”

Helpful Report

Posted 8 months ago

Thank you for your beautiful review, Sally. It means a lot to us. We truly have the best customers in the world! Carolx

Posted 8 months ago

“I am fully reliant on the shoe garden as a tall lady with big feet! The staff are so knowledgeable and helpful, and there is always a great variety of shoes to choose from”

Helpful Report

Posted 8 months ago

We've got you Brooke! You've been shopping with us for many years and we are very, very grateful. Thank you for your lovely review. Carolx

Posted 8 months ago

“Wow I finally made it to your store and the wonderful Sam was so welcoming. I went in for a look and came out with 3 pairs of shoes being posted home so they were there when I fly back home. Such a lovely shop with beautiful shoes that fit me comfortably. Five stars from me.”

Helpful Report

Posted 8 months ago

Yay! I am so glad you found three gorgeous pairs of shoes, Cynthia. And yes, Sam is amazing; we love her! Trhank you for your lovely review and those five shiny stars! Carolx

Posted 8 months ago

“Carol is the most welcoming, helpful shoe sales person you will encounter. The fact that there are many styles to choose from and many larger sizes to try is just wonderfully overwhelming. My favourite place to shop.”

Helpful Report

Posted 8 months ago

I'm totally honoured that The Shoe Garden is your favourite place to shop, Mary. Thank you for your amazing and kind words. You've made my day! Carolx

Posted 8 months ago

“Thanks to Carol for fantastic service. I love my shoes. There are often shoes on sale. Followup contact is great. The shop is beautiful. Thanks again, I'll be a returning customer.”

Helpful Report

Posted 8 months ago

Oh, that is music to our ears, Jane. Thank you so much for your lovely review. It's very much appreciated and valued. Carolx

Posted 8 months ago

“The Shoe Garden has a great range of shoes for size 10++ ladies. The website is very user friendly and the service is great. I highly recommend this shoe store.”

Helpful Report

Posted 8 months ago

We so appreciate your recommendation and kind words, Kerrie. It means a lot to us. Thank you! Carolx

Posted 8 months ago

“I love shopping here! Carol is so helpful and lovely and she has an amazing variety of shoes. I recently bought a pair of D&J Tetley Black Check boots and I LOVE them! Thanks for another great experience Carol x”

Helpful Report

Posted 8 months ago

Awwww, thank you so much Rachel. And I'm so, so happy that you LOVE your new Tetley boots. Yay!!! Carolx

Posted 8 months ago

“Just popped in to say hi to Carol and spotted the lovely Hinako Bonnie white and gold sneakers. Carol told me how she had worn hers all the time while overseas. I wanted a comfortable and dressy white sneaker and Bonnie was it. They are like walking on air. Thanks for the catch up and my new shoes.”

Helpful Report

Posted 8 months ago

It was so lovely to catch up with you, Leisa, and I'm thrilled that you love your new Bonnie sneakers. "Walking on air" is certainly the best way to describe how they feel! Thank you so much for your lovely review. Carolx

Posted 8 months ago

“Stepping into this charming shoe shop feels like visiting an old friend. It's the kind of place where you're greeted with a genuine smile and offered help without pressure. I found myself chatting to Carol and other shoe aficionados, your not just another customer. As for the shoes, the selection is clearly curated with care—classic styles, comfortable fits, and quality that speaks for itself. Highly recommend supporting this lovely local business.”

Helpful Report

Posted 8 months ago

Oh Donna, you took my breath away with your absolutely beautiful words. Thank you!!! I really appreciate your lovely review and am so glad you describe your Shoe Garden shopping experience exactly as we try and deliver it. Carolx

Posted 8 months ago

“The customer service by Carol is amazing. Very quick email response and the boots arrived the next day. I will definitely buy again.”

Helpful Report

Posted 9 months ago

Oh, thank you so much Erika. I am so glad we were able to get your boots to you so quickly. And we look forward to helping you find more gorgeous shoes and boots in the future. Carolx

Posted 9 months ago

“I had been looking for ages for a pair of gold heels for son’s wedding . I have large wide foot with a high instep as Ms contacted the shoe garden for help. Carol suggested these beautiful shoes and they were spot on. The customer service is fantastic. Will definitely be shopping here again. The shoes arrived quickly and beautifully wrapped with a pink bow.”

Helpful Report

Posted 9 months ago

Yay! I am so happy that you love your sparkly shoes, Kate. I hope you have a lovely time at your son's wedding and feel extra fabulous wearing them! Thanks for your beautiful review. Carolx

Posted 9 months ago

“I must say Carol always comes up with some beautiful and super comfy shoes. If Carol says they are soft take her word for it. They are always gift wrapped and I love the lollies you get as well.”

Helpful Report

Posted 9 months ago

Awww, thanks so much Annmaree. I really appreciate your kind words and I'm chuffed that you enjoy our range and your online shopping experience. Thanks for sharing. Carolx

Posted 9 months ago

The Shoe Garden is rated 5.0 based on 619 reviews