The Shoe Garden Reviews

Name: The Shoe Garden
Rating: 4.99

5.0 Rating 564 Reviews

100 %

of reviewers recommend The Shoe Garden

5.0

Based on 564 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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The Shoe Garden 5 star review on 26th June 2025

122

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am so happy I found the Shoe garden,needing a size 11 shoe has brought me endless journeys to shoe shops with no purchases.I have now been twice to Carol’s shop and bought 3pairs of shoes.Carol and her staff are wonderful and at long last I no longer feel an oddity having long feet.There is so much choice 🌸”

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Posted 11 months ago

We are so happy you found us, too, Sandra! And that you have found some gorgeous shoes. Thank you for your kind words. Carolx

Posted 11 months ago

“An excellent store with excellent shoes & excellent service. 5 stars all round!”

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Posted 11 months ago

Awwww, thanks so much Sue. I really appreciate your kind words and those five sparkly stars! Carolx

Posted 11 months ago

“Great shoes and service. I needed to replace a pair of silver shoes and ended up buying the silver I wanted and a cute pair of glam black sandals that I know will get lots of wear. I was also able to leave my old silver shoes, only worn once and now too high for me, to be sold to a new owner. win, win for everyone.”

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Posted 11 months ago

Yay Alex! Thanks so much for your lovely review. And I'm so happy that you found some more gorgeous sandals, plus could leave your old pair in our Pre-Loved range. Carolx

Posted 11 months ago

“This shop is a gift… shoes I know will fit and fabulous service!!! Truly with a personal touch. I highly recommend it!”

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Posted 11 months ago

Oh, that's so amazing to hear ... thank you for your beautiful words, Deborah. We so appreciate your recommendation. Carolx

Posted 11 months ago

“I am just in love with my new shoes…to be able to get my size and such a wide range of choice. I am currently working on a collection to wear to the theatre and shows and it is such fun! Thankyou Carol you provide a truly unique affordable great shopping experience!”

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Posted 11 months ago

Woohoo, that does sound like fun! I'm so glad you're able to find lots of lovely choices, Judith. Carolx

Posted 11 months ago

“This was my first time ordering with the shoe garden. I was impressed by the prompt delivery, only a few days. The size was spot on and the quality is great. It's so nice to be able to purchase a great pair of shoes that fit perfectly and from the comfort of my own home. No more stressful situations, walking around copious amounts of shops and trying on shoes that don't fit. Thank you shoe garden, consider me one of your regular customers.”

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Posted 11 months ago

You have totally made my day, Lesley! I am so happy your first shopping experience with us was a happy one. We look forward to sending you more gorgeous shoes in the future! Carolx

Posted 11 months ago

“The only place to shop for an amazing variety of goregeous shoes (catering to longer sizes) with outstanding customer service as well.”

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Posted 11 months ago

This means so much to me, Talei. You've been such a wonderful customer for so many years. Thank you!!! Carolx

Posted 11 months ago

“I have been shopping at the Shoe Garden for years, online and in person when I travel from regional Western Australia. Every interaction I have with Carol and the team is exceptional. The customer service is friendly and helpful, the response to enquiries is timely and accurate. Online ordering is simple and speedy. The shoes are amazing! I wish that the Shoe Garden fairies had existed for my awkward 16 year old self. I’m thrilled that this older and wiser woman can always find something in this little corner of Brisbane.”

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Posted 1 year ago

Oh Andrea, you took my breath away with your beautiful words! Thank you!!! I'm so thrilled that you love shopping at The Shoe Garden, in-store and online. Sending hugs from The Shoe Garden Fairies! Carolx

Posted 1 year ago

“So comfortable go with anything shoe. The leather is so soft, just put them on and go about your day 😊 Trying to decide what colour to get next 🤔”

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Posted 1 year ago

We agree, Sharon! The leather is so soft and the colours are lovely. We're so glad you love your sandals. SamX

Posted 1 year ago

“The Shoe Garden offers a very vibrant website where we can easily view the hugely diverse range of footwear! Being able to sort of size for starters is just the best! Sale items are promoted promptly and it's easy to find bargains from time to time. My most recent purchase (sling back Supersoft Linden Nudes) arrived within 7 days which was great as I am currently working in a remote location in the Northern Territory!”

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Posted 1 year ago

Oh Ruth, thank you so very much for your beautiful review. I'm so glad you enjoy shopping on our website and that it's easy to navigate. And, of course, I'm so happy your lovely new shoes arrived in such a speedy fashion. Carolx

Posted 1 year ago

“Carol made finding shoes for my usually hard-to-fit foot easy! She has a fabulous range to choose from. Pop in and have a look. You will find it hard to choose only one pair.”

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Posted 1 year ago

Awww, thanks Helen. I so appreciate your kind words and I am so pleased you like our range. Carolx

Posted 1 year ago

“I couldn’t fine nice shoe to fit me until I found the shoe garden , so happy with the service and quality of my shoes. Delivery was on time and the return and refund was also good. Thank you 🙏 Charlotte 🙏”

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Posted 1 year ago

Here's to nice shoes that fit, Charlotte! I'm so glad you found The Shoe Garden and have enjoyed your shopping experience. Thanks for sharing. Carolx

Posted 1 year ago

“Loved my visit to this shop, walked away with 4 pairs of shoes! Fabulous service and great quality shoes! I’m in Melbourne so when they are posted so they are so beautifully wrapped, it’s rare to get service like this! ❤️”

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Posted 1 year ago

Haha, four pairs of shoes ... woohoo! Thanks for your lovely words, Louise. I'm chuffed that you enjoy your Shoe Garden shopping experience. Carolx

Posted 1 year ago

“I don't get to Brisbane very often and am short on time to look around whilst there so it's wonderful to know I can visit Carol at The Shoe Garden and know I'm going to be looked after. I might even pick up a bargain or two! I like that I can order on-line as well and have the order home delivered. I love Carol's friendly and expert service.”

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Posted 1 year ago

Thank you Janelle! I really appreciate your lovely review and we look forward to helping you find more gorgeous shoes in-store or online in the future. Carolx

Posted 1 year ago

“Hi I have shopped with Carol since she opened up her store. I would highly recommend, she is helpful, thoughtful and truly cares. Her choice of shoes are fantastic! xx”

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Posted 1 year ago

That means so much to me, Diane. Thank you for your kind words and all your wonderful support over so many years. Carolx

Posted 1 year ago

“Gorgeous shoes. Lovely owner, was so nice and helped me pick out the perfect shoe. My first time purchasing a high heel I needed for a wedding. And she found a shoe for me that matched all my criteria. Love this place, and the shoes. Will be back to purchase more in the future. Only place I could find shoes that fit my feet perfect.”

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Posted 1 year ago

Yay! I am so happy that you found the perfect pair of heels for the wedding, Liora. Thank you so much for your beautiful review. Carolx

Posted 1 year ago

“We were welcomed at the store by the owner she was so lovely and could not be More helpful”

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Posted 1 year ago

Thank you so much Kristine. I really appreciate your kind words. Carolx

Posted 1 year ago

“Such a great selection of shoes to choose from in my size!! That’s the first win. Such great service helping me get the perfect shoes for a particular outfit. Whether in person in the shop or online the service is very personal and accommodating. 5 stars for my favourite shop!!”

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Posted 1 year ago

Awww, thanks so much Liz. I'm very proud to be your favourite shop and thank you for your kind words and all your support over the years, no matter where you are in Australia. Carolx

Posted 1 year ago

“Fast, fine and friendly!”

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Posted 1 year ago

Thank you so much Manuela for the three Fs! :-) Carolx

Posted 1 year ago

“I have been looking around for a pair of heels for my daughter wedding, end up trying on 4pairs all have been too narrow. They didn’t fit as well and comfortable like yours I finally found the perfect shoes. I’m so happy with them! Thanks Carol 😀”

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Posted 1 year ago

Yay! I'm so happy that you are so happy, Annette! I hope you have a fabulous time at your daughter's wedding. Carolx

Posted 1 year ago

The Shoe Garden is rated 5.0 based on 564 reviews