The Shoe Garden Reviews

Name: The Shoe Garden
Rating: 4.99

5.0 Rating 494 Reviews

100 %

of reviewers recommend The Shoe Garden

5.0

Based on 494 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Write Your review

Tell us how The Shoe Garden made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Shoe Garden 5 star review on 23rd April 2025

121

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, great shoes!”

Helpful Report

Posted 1 year ago

Hi Effi. Thank you so much for the five stars and your kind words. Carolx

Posted 1 year ago

“I bought a pair of KatienMe Ember Fuchsia extremely happy with the service from The Shoe Garden & 🩷 the shoes ! Thank you Anna”

Helpful Report

Posted 1 year ago

Hi Anna. Thank you for your lovely review. We are thrilled to hear that you love the KatienMe Ember in Fuchsia. Beautiful shoe , amazing colour. regards Cherie xx

Posted 1 year ago

“Friendliest shoe shop ever. Very helpful and with a great range for all occasions.”

The Shoe Garden 5 star review on 27th October 2023

Helpful Report

Posted 1 year ago

Yay, I love that title ... thanks sooooo much Melissa! Carolx

Posted 1 year ago

“The Shoe Garden's service is truly wonderful! From the moment Carol opened the store, and I first went there I was greeted with warmth and professionalism. Carol was incredibly knowledgeable and helped me find the perfect pair of shoes that not only fit perfectly but also matched my style. Her attention to detail and commitment to customer satisfaction are exceptional. Not to mention her commitment to bringing incredible shoes to us longer footed girls. The Shoe Garden creates a shopping experience that goes above and beyond, and I couldn't be happier with their service. It's a true gem in the world of footwear shopping!”

Helpful Report

Posted 1 year ago

Oh Cathy, you've made me teary! Thank you so much for your beautiful and kind words. I remember your first visit and how gorgeous and excited you were. I appreciate that you continue to shop with me even now that you're interstate. Thank you again! Carolx

Posted 1 year ago

“The service is excellent. Carol is efficient and helpful.”

Helpful Report

Posted 1 year ago

I so appreciate your kind review, Kathleen. Many thanks! Carolx

Posted 1 year ago

“Yet again Carol provided the most incredible customer service. I had some questions about a a couple of pairs of shoes but couldn’t get in to try them on. She answered my questions, made suggestions and I knew I could trust her advice. So grateful for Carol’s amazing help and support that means I’ve got another pair of gorgeous and comfortable shoes!”

Helpful Report

Posted 1 year ago

Oh Emily, thank you for your kind words. I'm so glad I was able to help and you found something perfect for you. Yay! Carolx

Posted 1 year ago

“I have just received my 2 pairs of shoes, could not be happier with the fit and style. Having a size 12 foot I have always struggled to find comfortable stylish shoes. Will definitely be a returning customer.”

Helpful Report

Posted 1 year ago

So pleased that your beautiful new shoes are everything you were hoping for Rhonda. We look forward to helping you in the future. Cherie xx

Posted 1 year ago

“Shopping at The Shoe Garden has been a game changer for me - being able to reliably buy fashionable, pretty and affordable shoes in my size continues to astound me after years of cramming my feet into shoes two sizes too small! Carol, my feet are so grateful to you!”

Helpful Report

Posted 1 year ago

Thank you Sam, for your lovely review. We are thrilled that your shoes are now fashionable, pretty, affordable and comfortable. Cherie xx

Posted 1 year ago

“Lovely doing business with this company,delivery prompt,and Crol was in contact throughout whole thing,Condition of pre loved was perfect! Just a shame they don't fit me,but will fit my sister ❤️”

Helpful Report

Posted 1 year ago

Thanks for your lovely review, Kaye. Your sister must be very happy! I really appreciate your kind words. Carolx

Posted 1 year ago

“So excited to come home from my holiday and these were on my doorstep...Amazing arch support and comfort also so good for the upcoming summer months as they are adjustable.. I'm thinking I may need the other colour.. Outstanding service as always..”

Helpful Report

Posted 1 year ago

Thank you so much for your lovely review, Cindy. I'm so glad you love your new "Fit" sandals by Hush Puppies. They are so adjustable; just perfect for summer as you say. I smiled when I saw your order come through for the multi-coloured pair. Enjoy and thanks again. Carolx

Posted 1 year ago

“Great shoes, super comfy, supportive and stylish. Superb service as always. Thank you Carol!”

Helpful Report

Posted 1 year ago

Oh, you're so very very welcome! I'm so glad you love your Shoe Garden shopping experience. Carolx

Posted 1 year ago

“My only place I buy shoes from,I have been a loyal customer of Carole,and her staff.There are always amazing sales,and she has an excellent PRE-LOVED range, which i have bought the finest styles from. You provide us big footed girls,with the glamour we cant get anywhere else...Thank You so much”

Helpful Report

Posted 1 year ago

Thank you for your beautiful review, Tanay. I so appreciate your kind words and amazing loyalty. Here's to more glam in the future! Carolx

Posted 1 year ago

“I just loved my pink shoes ! They fit perfectly and I bought a second pair in Navy as they were so comfortable. These are going to be worn with a special occasion in mind. Thankyou Carol for stocking beautiful shoes for wide feet !!!”

Helpful Report

Posted 1 year ago

Woohoo! You're so welcome, Marie. It did make me smile when I saw your second order come through for another pair. Yah for comfort and style! Carolx

Posted 1 year ago

“Such a beautiful shop that warms my shoe fetish heart 💞 so many options, it’s always so hard to choose!”

Helpful Report

Posted 1 year ago

Aw, thanks so much Ally! For too long, we haven't had choices and I'm so proud that we all have that now. I appreciate your lovely words. Carolx

Posted 1 year ago

“I've purchased a couple of shoes from the Shoe Garden and they are beautiful, just received an order yesterday and I'm delighted, they are always packaged beautifully, and the little surprise of a bag of lollies, I have always had trouble getting shoes as I have large feet and sometimes have had to get Men's shoes, but not any longer. Thank you for the fast delivery and follow-up. Cheers. AR.”

Helpful Report

Posted 1 year ago

Hi Annette Thrilled that you have received your new shoes promptly. Gorgeous shoes deserve to be wrapped beautifully, and who can resist the odd lollybag! Cherie xxx

Posted 1 year ago

“These are comfy and easy to put on and off with the Velcro strap. They are quite a wide shoe so they aren't tight across the top of the foot which is good.”

Helpful Report

Posted 1 year ago

Hi Robin So pleased that you are loving your new Rilassares. Comfort and looks are certainly a great combination. Cherie xxx

Posted 1 year ago

“I can always rely on Carole and her team for great service. My shoes are always shipped in a timely manner and if I have accidentally not ordered the correct size, someone from the team will call me prior to shipping.”

Helpful Report

Posted 1 year ago

Hi Yulunda Thank you for your kind words. We do try ensure that all our wonderful customers receive their beautiful shoes quickly. Accidents do happen and we are only too happy to help. Cherie xxx

Posted 1 year ago

“I adore The Shoe Garden, not only does Carole pick the best range of shoes, her descriptions on size make buying online failsafe, something I’ve always struggled with previously. Shoes are always sent out fast and packaged well.”

Helpful Report

Posted 1 year ago

Oh Sharon, thank you so much for your amazing review. I'm especially glad that our sizing tips are helpful for you. I appreciate you taking the time to share your thoughts. Carolx

Posted 1 year ago

“I haven't looked anywhere else for beautiful shoes for years now...no need! At The Shoe Garden I get awesome customer service... both in store and online and the best range of gorgeous long shoes in beautiful colours that make my heart sing. Thankyou Carol for getting it right every time. You really do sell happiness 😊”

Helpful Report

Posted 1 year ago

Oh Jan, thank you so much for your beautiful review. You've totally made my day! I'm so happy that your heart sings (such a great expression) when you shop at The Shoe Garden. Thank you!! Carolx

Posted 1 year ago

“Absolutely love my boots. They fit well & are very comfortable. The delivery was super quick. With a big foot its been very difficult to get good cheap boots over the last 40yrs, not anymore & now I don't have to wear my steel caps to walk the red carpet for work. Thanks so much Carol, they're gorgeous & I can't wait to strut that carpet.”

Helpful Report

Posted 1 year ago

Oh, you're so welcome Narelle. Enjoy strutting the red carpet in style and comfort! Your review has made my day! Carolx

Posted 1 year ago

The Shoe Garden is rated 5.0 based on 494 reviews