Shoes International Reviews

Name: Shoes International
Address: 24 Westgate, Halifax
Rating: 4.89

4.9 Rating 4,311 Reviews

98 %

of reviewers recommend Shoes International

4.9

Based on 4,311 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 1777 608

Email:

sales@shoesinternational.co.uk

Location:

24 Westgate
Halifax
HX1 1DJ

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Shoes International 5 star review on 9th August 2022

I recently ordered a pair of DM (Adelaide) Henrietta Oxford shoes direct from DM's own website in their clearance sales - but they are only offering the Oxblood version in the sales. In fact the only other colour you can get direct from them (albeit full RRP price of £100/pair) are the Black ones. Through my online browsing, I found Shoes International (SI) and they're offering the DMs at £15 cheaper than full RRP! Plus they're offering the shoes in their original range of three colours (Oxblood, Black and Oak)! Because I am madly in love with the shoes, I ordered two pairs in the colour I don't already own. Having said that, I was fully prepared for SI to come back to me and say "sorry the manufacturer has stopped the Oak version, would you like to cancel it or order a different colour" etc etc etc... I put in my order on a Friday 5 August, by Monday 8 August I received an email telling me to expect delivery in 14 working days. Then yesterday Tuesday 23 August, I got an email telling me they've shipped my shoes and by 15:50 Wednesday 24 August I received delivery of both shoes!!! I am totally over the moon with the service... just BRILLIANT! I mean I have had no need to contact and communicate with them direct, but from reading all reviews I can imagine they'd be super efficient and super helpful! I would definitely be using SI again in the future and will honestly, "from bottom of my heart" kind, be recommending them to friends! Well done guys and keep up the good service! I love the personalised message in the box too! Note: (a) Chaps... despite the shoes being marketed for ladies... don't be scared, they're not too feminine and the heels are only about 1.5"! (b) If you are in between sizes (and have wide-ish feet) you ought to round it up to the next size up. In fact I originally ordered size UK6.5 when I ordered direct from DM but had to return it and re-ordered size UK7, because the shoes are a bit narrow. All in all, if you love the look of the shoes... go for it! I thoroughly recommend them and definitely recommend Shoes International!!!

Shoes International 5 star review on 24th August 2016

Mr Said, England

Anonymous

Anonymous // 01/01/2019

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“Good. Fast response from customer service.”

Helpful Report

Posted 10 years ago

Dear Customer, Thank you for taking the time to review your shopping experience with us We are pleased to hear that you were happy with the customer service provided. I trust you will shop with us again. Warmest Regards Adele Shoes International

Posted 10 years ago

“Excellent service, nice to see a little personal note in the box!”

Helpful Report

Posted 10 years ago

Dear Diane, Thank you for your review on our customer service. We really do appreciate your time and feedback. It is very valuable to us to know not just what to improve but also what aspects of our service customers like and appreciate. This helps us remember that in an effort to keep changing and improving, some things need to stay the same. :) We look forward to welcoming you back in the future Warmest Regards Adele

Posted 10 years ago

“Excellent and very efficient service from Shoes International. I ordered a pair of Rohde men's slippers and less than 2 weeks later they arrived safely in Perth, Western Australia. Competitively priced merchandise, along with very efficient payment and delivery makes Shoes International the "go to" destination for any more purchases. Cheers and thanks.”

Helpful Report

Posted 10 years ago

“Price was very competitive and delivery was promt”

Helpful Report

Posted 10 years ago

Dear Customer, Thank you for reviewing your shopping experience with us. We are delighted to hear that you are happy with your purchases and the customer service you received. We look forward to welcoming you back in the future and if there is anything we can help you with in the meantime, please let us know. Warmest Regards Adele Shoes International

Posted 10 years ago

“Hi there thanks for asking for a review. I recently ordered a pair of security boots to be delivered to France. Your service from start to finish was impeccable. Website and ordering service easy to use, prices good etc. but actually what stood out for me was your customer communication. Initially you told me you didn't have the boots in stock, then within hours you told me you had sourced them, you left me a way to get in touch, you wrote to me and told me you had sourced the boots and again when you thought you could send them and then when they had been dispatched. They arrived within a few days. When I opened the box they were nicely oiled and in perfect condition. AND there was a handwritten note from "Lisa" trusting that the product had arrived in order and of not to not hesitate to contact you. Honestly excellent. I will most definitely use your service again and recommend it to others.”

Helpful Report

Posted 10 years ago

Dear Emma, Thank you for your wonderful review of your shopping experience with us. We are delighted to hear that you were happy with the customer service you received. We really do appreciate your time and feedback. It is very valuable to us to know not just what to improve but also what aspects of our service customers like and appreciate. This helps us remember that in an effort to keep changing and improving, some things need to stay the same. :) We look forward to welcoming you back in the future Warmest Regards Adele Shoes international

Posted 10 years ago

“In the numerous transactions I've had, Shoes International have beeb completely reliable in providing a superb service. One has to be aware that sometimes the shoes displayed on the website are not in stock, in the size you may need, but they will get them for you and will tell you fairly accurately how long you will have to wait. And occasionally the shoes arrive sooner than they say! There's a great range of footwear to choose from and their prices are normally competitive too. Highly recommended by a long-standing customer.”

Helpful Report

Posted 10 years ago

“My choice of ECCO shoes was not in stock but despite having to be sent from Denmark the order was fulfilled to my entire satisfaction within a few days.”

Helpful Report

Posted 10 years ago

Dear Dorothy, Thank you for taking the time to give us feedback on your recent purchase. I am sorry to hear that the shoes were delayed but delighted that they were worth the wait. If you would like to check availability before you place an order for your next pair we would be more than happy to advise you if there is going to be a delay or if there is a problem with availability. May you have many happy and comfortable walks in your new Eccos. Warmest Regards Adele Shoes International

Posted 10 years ago

“Its the first time I have used Shoes International and it was a very positive experience the shoes arrived very quickly and were well packed and at a saving on High Street prices”

Helpful Report

Posted 10 years ago

Dear Kathryn, Thank you for taking the time to review our customer service We are delighted to hear that your first shopping experience with us was a positive one and I hope it will encourage you to return to us again. We look forward to welcoming you back. Warmest Regards Adele Shoes International.

Posted 10 years ago

“Good Product, Excellent Price and Service”

Helpful Report

Posted 10 years ago

Dear Customer, Thank you for taking the time to review your recent shopping experience with us. We are delighted to hear that you were happy with your purchase and the customer service you received. We hope you will consider shopping with us again in the future. Warmest Regards Adele Shoes International

Posted 10 years ago

“Thanks so much, love my shoes! Was a bit worried about transacting with a UK company (as I am in NZ) but all went smoothly and even received a hand written note in with my shoes! :-)”

Helpful Report

Posted 10 years ago

Dear Nicky, Thank you for your lovely, kind review of your shopping experience with us. We understand that buying from a company you are unfamiliar with is a daunting experience and add to that the distance involved and it truely is a leap of faith. We are so grateful that you took it and delighted that everything ran smoothly and rewarded your trust in us. We appreciate you taking the time to write a review as it is with help from our satisfied customers that we can encourage new customers to put their trust in us too. Thank you. Warmest Regards Adele Shoes international.

Posted 10 years ago

“Excellent service, quick and reliable.”

Helpful Report

Posted 10 years ago

Dear Anne, Thank you for taking the time to leave us a very kind review. We are pleased to hear that you were happy with your purchase and with the customer service you received. We look forward to welcoming you back in the future. Warmest Regards Adele Shoes International

Posted 10 years ago

“Very quick service and good prices, too – much cheaper than the branded store.”

Helpful Report

Posted 10 years ago

Dear Louise, We appreciate your time and feedback on your recent purchase from us. We are delighted to hear that you were happy with your purchase and the customer service you received. Warmest Regards Adele Shoes International

Posted 10 years ago

“Excellent response, quick delivery, good value. We use again.”

Helpful Report

Posted 10 years ago

Thank you for taking the time to review your shopping experience with us. We really do appreciate your kind words and feedback. We are delighted to hear that you will be shopping with us again in the future. We look forward to welcoming you back. Warmest Regards Adele Shoes International

Posted 10 years ago

“excellent and efficient service, very well packaged, fast delivery, thank you. will definately use you again.”

Helpful Report

Posted 10 years ago

Dear Pat, Thank you very much for your very kind review. We are delighted to hear that you were happy with your whole shopping experience with us. Its great news that you will visit us again and we look forward to helping you in the future. Warmest Regards Adele Shoes International.

Posted 10 years ago

“You kept me in touch with my order which was helpful especially as it took longer to supply than you w0ould have liked. Thankyou.”

Helpful Report

Posted 10 years ago

Dear Kay, Thank you for your kind and patient review of your shopping experience. It does frustrate us when we are unable to fulfill an order as quickly as we would like but we do try to keep the customer as informed as possible. And always keep the option open for them to cancel the order if the delay becomes unacceptable. We appreciate your time and feedback and hope you will shop with us again in the future. Warmest Regards Adele

Posted 10 years ago

“Received shoes as ordered on time - thank you very much!”

Helpful Report

Posted 10 years ago

Dear Julie, Thank you for taking the time to review your shopping experience. We are please to hear that you were happy with the speed your order arrived and look forward to welcoming you back in the future. Warmest Regards Adele Shoes International

Posted 10 years ago

“Excellent service, parcel arrived on my doorstep within a week (we are in far off NZ !) Included a friendly note from Lisa. Thankyou. Ron”

Helpful Report

Posted 10 years ago

Dear Ron, Thank you for your very kind review of our site, We are delighted to hear that you were happy with the whole shopping experience. It is great news that the parcel arrived so quickly and I trust you were happy with your purchase. We look forward to welcoming you back very soon. Warmest Regards Adele Shoes International.

Posted 10 years ago

“Ordered boots but were not in stock. Got a polite email explanining that boots had to be ordered from manufacturer. I was constantly updated about the standing of my order and the goods were delivered only a week later of the original delivery date. I highly recommend this shop not only for their low prices but also for their professional and courteous service.”

Helpful Report

Posted 10 years ago

Dear Sandor, Thank you for your very kind review. I am sorry to hear that your boots were delayed but delighted to hear that you were happy with the updates and customer service you received. We appreciate your recommendation and loyalty. Warmest Regards Adele Shoes international

Posted 10 years ago

“The shoes are very comfortable to wear and I really like the pattern on the fabric. I'm sure that I am going to get lots of wear out of them this summer!”

Helpful Report

Posted 10 years ago

Dear Joanna, Thank you for taking time to review your shopping experience. We are delighted to hear that you are happy with your new shoes. May they bring you a summer full of happiness, comfort and sunny days. :) Warmest Regards Adele

Posted 10 years ago

“Very easy website to use and efficient posting with good information on timescale. A good touch is the handwritten note hoping that I liked the product.”

Helpful Report

Posted 10 years ago

Dear Customer, Thank you for your very kind Review. We are delighted to hear that you were happy with your shopping experience with us. We appreciate your time and feedback. Regards Adele Shoes International

Posted 10 years ago

Shoes International is rated 4.9 based on 4,311 reviews