Shoes International Reviews

Name: Shoes International
Address: 24 Westgate, Halifax
Rating: 4.89

4.9 Rating 4,311 Reviews

98 %

of reviewers recommend Shoes International

4.9

Based on 4,311 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 1777 608

Email:

sales@shoesinternational.co.uk

Location:

24 Westgate
Halifax
HX1 1DJ

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Shoes International 5 star review on 9th August 2022

I recently ordered a pair of DM (Adelaide) Henrietta Oxford shoes direct from DM's own website in their clearance sales - but they are only offering the Oxblood version in the sales. In fact the only other colour you can get direct from them (albeit full RRP price of £100/pair) are the Black ones. Through my online browsing, I found Shoes International (SI) and they're offering the DMs at £15 cheaper than full RRP! Plus they're offering the shoes in their original range of three colours (Oxblood, Black and Oak)! Because I am madly in love with the shoes, I ordered two pairs in the colour I don't already own. Having said that, I was fully prepared for SI to come back to me and say "sorry the manufacturer has stopped the Oak version, would you like to cancel it or order a different colour" etc etc etc... I put in my order on a Friday 5 August, by Monday 8 August I received an email telling me to expect delivery in 14 working days. Then yesterday Tuesday 23 August, I got an email telling me they've shipped my shoes and by 15:50 Wednesday 24 August I received delivery of both shoes!!! I am totally over the moon with the service... just BRILLIANT! I mean I have had no need to contact and communicate with them direct, but from reading all reviews I can imagine they'd be super efficient and super helpful! I would definitely be using SI again in the future and will honestly, "from bottom of my heart" kind, be recommending them to friends! Well done guys and keep up the good service! I love the personalised message in the box too! Note: (a) Chaps... despite the shoes being marketed for ladies... don't be scared, they're not too feminine and the heels are only about 1.5"! (b) If you are in between sizes (and have wide-ish feet) you ought to round it up to the next size up. In fact I originally ordered size UK6.5 when I ordered direct from DM but had to return it and re-ordered size UK7, because the shoes are a bit narrow. All in all, if you love the look of the shoes... go for it! I thoroughly recommend them and definitely recommend Shoes International!!!

Shoes International 5 star review on 24th August 2016

Mr Said, England

Anonymous

Anonymous // 01/01/2019

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“Excellent service as usual, in spite of delayed delivery from the manufacturer, giving updated information as time passed”

Helpful Report

Posted 10 years ago

Dear Mrs Stevens, Thank you for taking the time to review your shopping experience with us. I am sorry to hear that your shoes were delayed but delighted to hear that you were kept updated and that the shoes were ultimately worth the wait. Warmest Regards Adele Shoes International

Posted 10 years ago

“Good service, good price, no dramas. I will be happy to buy goods from Shoes International again. Good Company. Peter Upstone”

Helpful Report

Posted 10 years ago

Dear Peter, Thank you for taking the time to review your shopping experience with us. We really do appreciate your kind words and feedback. We hope that you will remember us for all your future shopping needs. We look forward to welcoming you back. Warmest Regards Adele Shoes International

Posted 10 years ago

“Excellent service and very fine products. Can recommend you to other customers.”

Helpful Report

Posted 10 years ago

Dear Customer, Thank you for your very kind review on your shopping experience with us. We are delighted to hear that you were happy with the service you received and with your purchases. Your thoughtful recommendation and loyalty is really appreciated. Thank you. Warmest Regards Adele Shoes International

Posted 10 years ago

“Good service. Unfortunately the shoes were not exactly as pictured (high gloss vs. matte leather) which makes a difference for that particular school”

Helpful Report

Posted 10 years ago

Dear Przemek, Thank you for taking the time to leave a review on our customer service. I am sorry to hear that there was a mix up with the finish on the school shoes. We really appreciate your understanding and your kind feedback. We promise to address this glitch on our website and make it much easier to order the correct finish. I hope this won't put you off shopping with us again. If we can ever be of any help with regards to placing an order, please let us know. Warmest Regards Adele Shoes International

Posted 10 years ago

“Excellent service and quick delivery. Compliment slip in box with the shoes is a nice touch.”

Helpful Report

Posted 10 years ago

Dear Giselle, Thank you for your very kind review of your shopping experience with us. We are delighted to hear that you were happy with the customer service you received. We really do appreciate your time and feedback. It is very valuable to us to know not just what to improve but also what aspects of our service customers like and appreciate. This helps us remember that in an effort to keep changing and improving, some things need to stay the same. :) We look forward to welcoming you back in the future Warmest Regards Adele Shoes international

Posted 10 years ago

“Speedy delivery, great prices. Can't fault the service”

Helpful Report

Posted 10 years ago

Dear Paul, Thank you for taking the time to leave us a very kind review. We are pleased to hear that you were happy with your purchase and with the service you received. We look forward to welcoming you back in the future. Warmest Regards Adele Shoes International

Posted 10 years ago

“These boots are lovely. They fit perfectly. The first pair of shoes I have bought online. I did a fair bit of research on my size before I purchased and this seems to have paid off.”

Helpful Report

Posted 10 years ago

Dear Sandra, Thank you for taking the time to review your shopping experience. We are delighted to hear that all your hard work (research) paid off and you have a beautiful and well fitting pair of boots. If you ever need any help or advice in the future, please don't hesitate to contact us. We would be more than happy to help with your research or give you advice on the styles and fittings of our stock. We look forward to welcoming you back. Warmest Regards Adele Shoes International.

Posted 10 years ago

“I telephoned on a few occasions for advice on the shoes' fitting and availability. Both David and Justine were very helpful and very knowledgeable. I placed my first order online, choosing two pairs for sizing, and received emails at each stage of the process (the shoes had to come from the manufacturer in France). I kept one pair and returned the ones which did not fit - the refund was in my account very quickly. I placed a second order and it was yet another very easy, trouble-free, successful shopping experience - and two super pairs of new shoes! Will certainly use this Company again. Full marks.”

Helpful Report

Posted 10 years ago

Dear Elizabeth, Thank you for taking the time to write such a lovely review. We are delighted to hear you were happy with the customer service you received while shopping with us. It was our pleasure to help you and knowing that you have two pairs of beautiful and well fitting shoes makes our day. :) It is wonderful news that you will be back to shop with us again. We look forward to welcoming you back. And, as always, if you need any help or advice in the meantime, we are more than happy to help. Warmest Regards Adele Shoes International

Posted 10 years ago

“excellent service, easy to order, I received exactly what I was expecting, smartly and safely packaged, virtually by return of post, and with a courteous handwritten compliment slip encouraging me to contact a named person if I was unhappy about anything. good value for money. can't fault the company and would definitely recommend/use them again.”

Helpful Report

Posted 10 years ago

Dear Suzy, Thank you for your wonderful review! We are delighted to hear how happy you are with our customer service and with the items you bought. Its great news that you will be back to shop with us again, we certainly look forward to welcoming you back. Thank you for your time and feedback. Warmest Regards Adele Shoes International.

Posted 10 years ago

“Good product range. Good prices and prompt delivery.”

Helpful Report

Posted 10 years ago

Dear Stuart, Thank you for taking the time to review your shopping experience with us. We really do appreciate your kind words and feedback. We hope that you will remember us for all your future shopping needs. We look forward to welcoming you back. Warmest Regards Adele Shoes International

Posted 10 years ago

“Excellent walking shoes with service to match”

Helpful Report

Posted 10 years ago

Dear Carole, Thank you for taking the time to leave us a review on our customer services. May I say you have excellent taste! I also have a pair of Grisport footwear but mine are bright pink walking boots! But the comfort and quality is the same and I highly recommend them (to anyone who will listen!) We really do appreciate your feedback and hope to welcome you back in the future. Warmest Regards Adele Shoes International

Posted 10 years ago

“Your team is always very helpful and friendly. Communication is excellent in comparison with other sites. I would always recommend your site to others especially as it offers good value, affordable prices. Well done Shoes International.”

Helpful Report

Posted 10 years ago

Dear Judith, Thank you very much for your lovely review of your shopping experience with us. It is always a pleasure to help our customers in their quest for a comfortable and affordable shoe. We look forward to welcoming you back again and as always if you need any help or advice in the meantime, you know where we are. :) Warmest Regards Adele Pediwear

Posted 10 years ago

“Having bought several items from Shoes International I can honestly say I am more than satisfied with the service, prompt delivery, and the products more than fit my problem feet with the sizes available for broader feet.”

Helpful Report

Posted 10 years ago

Dear Gina, Thank you for your lovely review. We are delighted that you were happy with the customer service you received while shopping with us. It is great news that you found some comfortable shoes that you are pleased with. Your comment about "problem feet" made me smile. I occasionally spend time in our retail shop and everyone thinks their feet are a problem. It is our pleasure to help you find shoes that fit correctly and are comfortable. After all comfy feet are happy feet! I wish you many years of happy, comfortable and problem-free wear from your shoes. Warmest Regards Adele

Posted 10 years ago

“I love this company, they always do what they say they will. Fast delivery and excellent value shoes. I cannot praise them highly enough.”

Helpful Report

Posted 10 years ago

Dear Laura, What a wonderful review! Thank you very much. :) We are delighted to hear how happy you you are with our customer service and the product you have bought. We look forward to welcoming you back in the future but if you need any assistance or advice in the meantime we are always happy to help. Warmest Regards Adele Shoes International

Posted 10 years ago

“Although we were origially disappointed to learn the shoes would take 2 weeks , we were pleasantly surprised when they arrived much earlier. We were kept up to date by yourselves and the carriers were very good. We wouldn't hesitate to order again from you, or recommend you to others. Thank you.”

Helpful Report

Posted 10 years ago

Dear Maureen, Thank you for taking the time to review our customer service. We are sorry to hear that you were initially advised of a delay. We appreciate how frustrating this can be and we are definitely looking at ways to improve our stock update system. Ultimately we would like to provide a live stock system so you could see if your choice was not immediately available before you placed an order. We are pleased to hear that the delivery was quicker than expected and that they were worth the wait. We are delighted that you will be back to shop with us again and if you need any advice or would like to check availability before you place an order we are always here to help. Warmest Regards Adele Shoes International

Posted 10 years ago

“Excellent service, friendly and efficient. I will certainly continue to use you in the future.”

Helpful Report

Posted 10 years ago

Dear Joyce, Thank you for taking the time to review our customer service. We are delighted to hear that you had a very positive shopping experience with us and that you are happy with your purchases. Warmest Regards Adele Shoes International

Posted 10 years ago

“My husband was delighted with the purchase of his shoes which are very comfortable he assures me”

Helpful Report

Posted 10 years ago

Dear Carol, Thank you for your lovely review. We are thrilled to hear that your husband has a comfortable pair of shoes and that you are happy with the service we provided. We look forward to helping you with future footwear needs and we are always here if you need advice on sizing or availability. Warmest Regards Adele Shoes International

Posted 10 years ago

“Received shoes very quickly. They fit perfectly. Very happy with my purchase.”

Helpful Report

Posted 10 years ago

Dear Customer, We appreciate your time and feedback on your recent purchase from us. We are delighted to hear that you were happy with your purchase and the customer service you received. Warmest Regards Adele Shoes International

Posted 10 years ago

“Shoes were a very competitive price and were delivered very speedily.”

Helpful Report

Posted 10 years ago

Dear Sophia, Thank you for your very kind Review. We are delighted to hear you are happy with your new shoes and the speed of delivery. We hope you will shop with us again soon. Warmest Regards Adele Shoes International.

Posted 10 years ago

“couldn't really be more happier with this company. they were prompt and the items were delivered within no time at all. no complaints but good thing to say unlike some other online businesses, Shoes International are very professional. very happy with them!”

Helpful Report

Posted 10 years ago

Dear Gabriel, Thank you for your wonderful and glowing review of our customer service. We are delighted to hear you were happy with your shopping experience. We certainly hope we will get the opportunity to welcome you back very soon. Warmest Regards Adele Shoes International

Posted 10 years ago

Shoes International is rated 4.9 based on 4,311 reviews