Shoes International Reviews

Name: Shoes International
Address: 24 Westgate, Halifax
Rating: 4.89

4.9 Rating 4,311 Reviews

98 %

of reviewers recommend Shoes International

4.9

Based on 4,311 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 1777 608

Email:

sales@shoesinternational.co.uk

Location:

24 Westgate
Halifax
HX1 1DJ

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Shoes International 5 star review on 9th August 2022

I recently ordered a pair of DM (Adelaide) Henrietta Oxford shoes direct from DM's own website in their clearance sales - but they are only offering the Oxblood version in the sales. In fact the only other colour you can get direct from them (albeit full RRP price of £100/pair) are the Black ones. Through my online browsing, I found Shoes International (SI) and they're offering the DMs at £15 cheaper than full RRP! Plus they're offering the shoes in their original range of three colours (Oxblood, Black and Oak)! Because I am madly in love with the shoes, I ordered two pairs in the colour I don't already own. Having said that, I was fully prepared for SI to come back to me and say "sorry the manufacturer has stopped the Oak version, would you like to cancel it or order a different colour" etc etc etc... I put in my order on a Friday 5 August, by Monday 8 August I received an email telling me to expect delivery in 14 working days. Then yesterday Tuesday 23 August, I got an email telling me they've shipped my shoes and by 15:50 Wednesday 24 August I received delivery of both shoes!!! I am totally over the moon with the service... just BRILLIANT! I mean I have had no need to contact and communicate with them direct, but from reading all reviews I can imagine they'd be super efficient and super helpful! I would definitely be using SI again in the future and will honestly, "from bottom of my heart" kind, be recommending them to friends! Well done guys and keep up the good service! I love the personalised message in the box too! Note: (a) Chaps... despite the shoes being marketed for ladies... don't be scared, they're not too feminine and the heels are only about 1.5"! (b) If you are in between sizes (and have wide-ish feet) you ought to round it up to the next size up. In fact I originally ordered size UK6.5 when I ordered direct from DM but had to return it and re-ordered size UK7, because the shoes are a bit narrow. All in all, if you love the look of the shoes... go for it! I thoroughly recommend them and definitely recommend Shoes International!!!

Shoes International 5 star review on 24th August 2016

Mr Said, England

Anonymous

Anonymous // 01/01/2019

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“I purchased a pair of everyday walking shoes (Skechers Relaxed fits) with memory foam at the heel, They were very reasonably priced but did take a few weeks to come. However I find the comfort of the shoe outstanding, I'm consider a second pair so I don't wear the current ones out to soon.”

Helpful Report

Posted 10 years ago

Dear Paul, Thank you for taking the time to give us feedback on your recent purchase. I am sorry to hear that the shoes were delayed but delighted that they were worth the wait. If you would like to check availability before you place an order for your next pair we would be more than happy to advise you if there is going to be a delay or if there is a problem with availability. May you have many happy and comfortable walks in your new Skechers. Warmest Regards Adele Shoes International

Posted 10 years ago

“The slippers were quite good, based on shoes international sizing, we had to accept a different colour as the ones ordered were not available for three weeks. We had no notice on site that these were not currently available, so involved three emails and phone call to ascertain that, rather than waiting, we could have an alternate colour. This would have been much simpler if the site had notified us when placing the order that the colour was out of stock, as all other sites do. It involved a delay of three days before we could get the colour changed - and another three for the shoes to be delivered when they were urgently needed as my mother in law, who needed them had damaged her old ones and at the expensive cost for these unusually wide slippers, we expected better service. The slippers were actually 1cm too large as opposed to another pair of shoes, sourced elsewhere fitting exactly. (both identified as the identical size). We remedied the slipper problem with very thick socks. However, all round not a positive experience with Shoes international.”

Helpful Report

Posted 10 years ago

Dear Mrs Prosser I am sorry to hear that you have reason to be unhappy with our service. We do state on our website that we try to offer everything that is not just in our own warehouse but also available to order from the manufacturer. We try to keep the website up to date - but unfortunately the manufacturers do not always update us immediately when an item is out of stock or delayed. With regard to the sizing, we offer returns for wrong sizes - and if indeed the item has been incorrectly sized as you describe we would have refunded your return shipping too. I hope we can be of service to you again in future. We are available via website chat, or telephone during office hours so we can check stock for you before you place your order if you need anything urgently in future. Regards Mike Small Pediwear

Posted 10 years ago

“Excellent service, as always, from Shoes International. Shoes arrived very quickly and are perfect for my requirements. Goods are always competitively priced.”

Helpful Report

Posted 10 years ago

Dear Annette, Thank you for your wonderful review. We are delighted to hear how happy you were with your new shoes and with the customer service you received while shopping with us. We look forward to welcoming you back in the future. Warmest Regards Adele Shoes International

Posted 10 years ago

“Excellent service and prompt delivery. Thanks”

Helpful Report

Posted 10 years ago

Dear Anne, Thank you for taking the time to review our customer service. We are pleased to hear that you were happy with all aspects of your shopping experience with us. We hope you will visit again very soon. Warmest Regards Adele Shoes International

Posted 10 years ago

“I was kept up to date with what was happening with my order and it arrived in a timely manner in perfect condition.”

Helpful Report

Posted 10 years ago

Dear Cara, Thank you for your very kind review, We are sorry that there was a delay with your order but pleased that you were happy to be kept up to date and informed. We are delighted to hear that the shoes were worth the wait and that they arrived safely. I hope you will visit us again in the future. Warmest Regards Adele Shoes International

Posted 10 years ago

“Great customer service and hassle free returns. Highly recommend. A*”

Helpful Report

Posted 10 years ago

Dear Susie, We appreciate your time and feedback on your recent purchase from us. We are delighted to hear that you were happy with your purchase and the customer service you received when you had to return the shoes. Warmest Regards Adele Shoes International

Posted 10 years ago

“Good service throughout purchasing to delivery, excellent quality goods and will use again. Only negative was shoes shown as in stock on website and only found 12 week delay after ordering.”

Helpful Report

Posted 10 years ago

Dear Steve, Thank you for your very kind review. I am sorry that your shoes were not immediately available. We try to offer a very wide range of sizes, fittings and widths as possible but sadly this means we can't always stock every size in every colour and width. While most shoes are quickly obtained, occasionally a manufacturer has a long delay. We strive to keep customers updated and informed and always give the option to cancel. Because of this we are more than happy to check availability for you before you place an order. We really do appreciate your time, patience and feedback. Warmest Regards Adele Shoes International

Posted 10 years ago

“My Hotter shoes arrived today and I must say that the whole shopping experience was a joy. Extremely fast, good communications and a very nice pair of shoes at an unbelievable price. I will use Shoes International again. Thank you”

Helpful Report

Posted 10 years ago

Dear Gillian, Thank you for your wonderful review. We are delighted to hear how happy you were with your shopping experience. May you have many years of happy, comfortable and trouble-free wear from your new Hotter shoes. It was our pleasure to help you and we look forward to welcoming you back in the future. Warmest Regards Adele Shoes International

Posted 10 years ago

“very happy with the goods. arrived in time and well protected.”

Helpful Report

Posted 10 years ago

Dear Customer, Thank you for taking the time to review your recent shopping experience with us. We are delighted to hear that you were happy with your shoes and the customer service you received. We hope you will consider us for future footwear purchases. Warmest Regards Adele Shoes International

Posted 10 years ago

“I am very happy with my shoes.”

Helpful Report

Posted 10 years ago

“Good service quick delivery. I recommend all my friends to shop with shoes international. And of course the shoes are great.”

Helpful Report

Posted 10 years ago

“Service prompt and efficient. Mephisto shoes were lovely and a good sale price.”

Helpful Report

Posted 10 years ago

“I cant thank Shoes International enough for the help and a very quick response in forwarding my lovely boots to me. I fully recommend their satisfactory and friendly service. Thank you.”

Helpful Report

Posted 10 years ago

“Excellent service. Big thank you to Lisa”

Helpful Report

Posted 10 years ago

“Well packaged, timely delivery, and the personal touch of a hand-written note on a compliment slip which accompanied my Mum's slippers was a very nice and unexpected touch.”

Helpful Report

Posted 10 years ago

“Great range of shoes. Brilliant prices. Shoes arrived very quickly and well packaged. Lovely customer service. Would highly recommend buying from this seller. Hope to shop there again soon.”

Helpful Report

Posted 10 years ago

“Great service, delivery on time, lovely bright red Dr marten shoes, at a good price too. Didn't realise the company is in Halifax, been to the shop before and will go again as they have great choice and the staff are always helpful. Will definitely recommend this company.”

Helpful Report

Posted 10 years ago

“I needed a smaller size doc marten Mary Jane shoe. The refund was swift and I agreed to wait for the shoes which were then unavailable. Value for money was excellent and the quality of the shoes as expected..the only negative point was the ankle strap was too short and I needed to make an eyehole to secure the buckle ..”

Helpful Report

Posted 10 years ago

“Excellent prices for high quality product. Quick dispatch.”

Helpful Report

Posted 10 years ago

“I was impressed by the communications keeping me informed of the progress of my order, then the prompt arrival of a very well wrapped parcel, with a personal note.”

Helpful Report

Posted 10 years ago

Shoes International is rated 4.9 based on 4,311 reviews