Mango Reviews

Name: Mango
Rating: 2.38

2.4 Rating 222 Reviews

34 %

of reviewers recommend Mango

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2.4

Based on 222 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love their clothes, although very overpriced for what you get and the sizes are bigger than what you expect. I can forgive all these things but their delivery...my goodness, sure does take a VERY long time. Also when you query, they don't resolve anything, rather they shift the blame on their courier and get back to you when its shipped. It really shouldn't be taking longer than a week in my opinion. Website is also really bad, really needs refreshing in terms of updating when new items come in...I end up finding so many new things in the individual categories than the new in category. Another thing they need to sort out is the delivery info as it doesn't allow you to track your order!”

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Posted 5 years ago

“They refuse to refund me only because I do not have the bank account in the country of purchase. I explained them that I am an international student here and only have the bank account in my home country. They even do not suggest alternative ways of refund (such as giving me a voucher of the amount of refund etc). I am actually furious and disappointing. The worst and the most awful online store and service I have ever received. Will never return.”

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Posted 5 years ago

“I recieved two pairs of shoes/boots as ordered on line which arrived promptly and well packaged. Sadly the shoes did not fit even though I have purchased many pairs of shows from Mango in that size previously. I returned the items promptly, however I was advised that as the shoes were not damaged or faulty i will not be receiving a refund for the £8.99 postage that I paid. During COVID 19 times, I would of expected Mango to be more flexible and I feel disappointed as a frequent and loyal customer. You have lost my custom and I feel unhappy with your customer service and returns policy”

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Posted 5 years ago

“Being a jumpsuit bunny Mango is the place to get such an item although they are pretty expensive but good design and feel so every now and then I pay a visit to the Oxford Street store although not too keen on the cold and warehouse like feel of the inside of the shop :(”

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Posted 5 years ago

“No refund, avoid purchasing from Mango I used to like the brand and I ordered a dress. The dress arrived in a very poor condition, they didn't even bother to fold it before sending it. Without trying it, I sent it back on May 15 and since then I have been waiting for my refund. I have contacted customer service several times -emails and calls-, sent them proofs but nothing happened, no updates from them. Never ordering again, it’s a waste of time and money.”

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Posted 5 years ago

“Gosh, this was truly the worst experience I have ever had. I’ve had better experiences with companies shipping in from China like SHEIN and ZAFUL. Mango got my address wrong when passing it on to the delivery company, even though it’s correct on my profile. They also don’t give you ANY updates and it’s impossible to contact customer services. Fuming”

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Posted 6 years ago

“I wish I was rating them with no star! Awful service, I have received my order in the very bad condition, very dirty and damaged, they told me that they would refund me, and after a month of follow up and communications, they just ignored what they promised, no one listened, no escalate the problem and they said to my face that even their supervisor won’t get back to me at all! They said they don’t get in contact with the costumers! What kind of customer service is this!!! I did exactly what they told me and they refused to refund me! Do not purchase from them.”

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Posted 6 years ago

“I have not received my purchase 😞. Customer service haven't responded to my email yet ( delivery date 25 of April)”

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Posted 6 years ago

“Order never came but now they want me to sign up for their membership! I’m canceling my payment for the item! Lousy company, scam artists.”

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Posted 6 years ago

“I've tried 4 times to make an order and it won't go through. I emailed them and got no reply. I called them and spoke to someone who told me I needed to create a new account and she placed the order online for me. Great, right? I got an email 2 days later that the order was canceled. What? Why?”

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Posted 6 years ago

“Absolutely terrible customer service! There are repeatingagain again "there is a problem with Logistic".”

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Posted 6 years ago

“Is there 0 stars option? It's been over month still waiting for delivery. Unacceptable”

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Posted 6 years ago

“Absolutely terrible customer service! Will never order again! The woman on the phone Andrea was very rude to me and when I asked for her name she just hang up on me! That’s a very disgusting customer service! Do not order anything from them!”

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Posted 6 years ago

“Hi. Will never place an order again. Absolutely terrible customer service, a woman Andrea was very rude to me on the phone and when I asked for her name she just hang up on me! Absolutely disgusting customer service!”

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Posted 6 years ago

“Shocking customer service. Avoid!”

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Posted 6 years ago

“Told me to wait a month for an exchange ! Said they Won’t talk to me till that time frame has passed”

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Posted 6 years ago

“Should have read the reviews before placing my order. Genuinely the worst online purchasing experience I've ever made. You best hope you don't have to deal with customer support. You will be waiting 4-5 days per response to receive the most generic response that doesn't solve your issue and shows they didn't bother to read your email. I spent over £700 with them, and they were so unwilling to help that in the end I decided to send everything back even though I actually wanted most of the order. What a waste of a sale on their behalf. Returning the items was just as excruciating with their support team adamant the order had been collected, when I could clearly see the items still in my house, ready for collection...”

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Posted 6 years ago

“Just terrible. Never again. They said 2-7 days. 15 has passed and i can't get my order. 7 days passed and they did send it. I'm desperate.”

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Posted 6 years ago

“Ordered £350 worth of goods 10 days ago. So far had two emails; one to say there is a problem with Logistics, the second to say it will arrive shortly. That was a week ago!”

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Posted 6 years ago

“Awful customer service so disappointed with Mango ordered my Christmas presents online order number U4ZE3V on black Friday and it's 10th and up to now they have not delivered almost £400 worth of shopping. Please don't shop Mango they have no customer service at all. The way their staff tray customer is appalling they even cut off the phone poor communication between mango and the delivery company and I. Flying out tomorrow and I had bought 1 bag excess luggage on my flight and the delivery is not here no excuse for this level of service for someone who has been a customer for 6 years. Newlook is better than you. Not even a phone call for an apology or any effort to compensate for my shopping all they said we can refund you😱😱😱I mean my kids are not going to have Christmas presents there is a reason for online shopping and it's convenient for so of us. If you can't deliver don't just be in business you ruining people's memories”

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Posted 6 years ago

Mango is rated 2.4 based on 222 reviews