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Mango Reviews

2.5 Rating 164 Reviews

37 %

of reviewers recommend Mango

Company Reviews

2.5

Based on 164 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone

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Mango 5 star review on 3rd December 2023

Mango 1 star review on 13th July 2023

Mango 1 star review on 26th September 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased 5 items on Mango.com for the specific purpose of receiving them prior to leaving for Europe on a 2-week trip. My flight leaves December 12th. I bought my items on November 26th, thinking almost 3 weeks would be a substantial amount of time. It is now the 8th of December and they haven't even left the warehouse in Barcelona, Spain yet. I live in Canada... Not only that, but 2 of my items have been refunded and were suddenly 'unavailable' AFTER I had bought them. I was told over the phone "some items are no longer available and given to other customers after purchase". Excuse me? If a customer has PAID for items which are clearly still in stock, they should not simply be given to other customers at random. I will never be buying from Mango again. Such slimy methods of money-making to just give away paid-for clothing to others after they've already been bought. Disappointed and upset that now a package requiring a signature won't be possible seeing as I will be in another continent. What am I supposed to do now...? Unbelievable”

Posted 4 months ago

“Will never make the mistake of ordering online again!! Placed an order 2 weeks ago and still shows ready for dispatch. Allowed the full 10 working days before contacting to chase delivery and all they can say is the order should dispatch very soon. They cannot confirm when, or what delivery service will be used and will not escalate my complaint to a manager.”

Posted 4 months ago

“#itsverygood#i like app#suhbdjs#hshs#$+$+"!#dhjddhh”

Mango 5 star review on 3rd December 2023

Posted 5 months ago

“My first time to shop at Mango store in Brea on Nov 30, 2023 around 3-4 pm. After I chose the items I liked, the lady was about to ring me when she said she has to entertain the lady behind me. It was just 1 person. So, I let the customer go before me. Then the cashier entertained the rest that followed. I stood up when it was clear. Then she asked “are you ready?”. I dont want this to be a race issue, but I think she let other people go before me because I was “different”. After she was done helping me, I said “thank you” but I never got a “thank you” back. I will never shop at Mango again. It was an awful feeling to be singled out.”

Posted 5 months ago

“One of the most worst companies to work for!!! They treat their employees like slaves, EXTREME Micro Management Style in Atlanta location. Over work and under pay. Mean girl energy. Simply Unprofessional.”

Posted 6 months ago

“Mango sent the wrong size of pants 2 times and instead of exchanging for the correct pair like I requested they ended refunding the order and then tried to encourage me to reorder for the 3rd time. The quality of the jeans I did receive was lower quality than Zara or Abercrombie and other comparable clothing companies. Their customer service is not helpful nor able to resolve any issues. I would stay away and shop at other stores”

Posted 6 months ago

“I order boots, they send me one boot. When I take them back they refund me 37 KM and I paid 50 and paid 12 for DHL to take back that one boot. Never again, so unproffesional”

Posted 6 months ago

“1. Keep sending me the defective items at least twice. I bought a boots on mango outlet for the first time and found out it's defective when I received it and returned it back and bought the same product just thinking that's faster and to avoid long waiting time and in case it's backordered. But when I received the item for the second time, it's still defective!!! 2. Bad return policy, mango has the worst return policy that i've ever seen. from their website, only asking you to fill out the return form to clarify the return reason, so I did that for the defective items I received, paid for the shipping cost, which is supposed to be refunded when they received the item. Later on I was told that the shipping costs can be refund only if you communicate with them via email with pictures, even you call them mentioned that's defective items and make it really clear in the return form they required, it doesn't work. 3. Rude and worst customer service ever. the agent keep telling me that's the company's protocol and refuse me to talk to manager/supervise and hang up my phone when I'm not finishing my call.”

Posted 6 months ago

“I am a former employee00293079, didn’t receive my final day salary (2 July 10-2 shift pay £47) from Mango today, absolutely disgusting Management.”

Posted 9 months ago

“I didn’t get my refund”

Mango 1 star review on 13th July 2023

Posted 9 months ago

“Worst shipping, the only thing they told me was my order was not able to be delivered.”

Posted 9 months ago

“Bloody hopeless never received my order, say they will refund me been waiting months for money. Have emailed them over 20 times at least no help. So please do not buy from this company.”

Posted 11 months ago

“Very helpful and nice the only thing I have is you have to have a license just to look. Other then that it's very nice. Priced to compete with others. So if you take anyone without a license they cant come in.”

Posted 11 months ago

“I can only give a one star but if I could - I would give them a minus as my order, placed in December 2022 has still NOT arrived. I have communicated with them on numerous (20+ times) occasions and still have not product or refund. Writing it off as a lesson learned as to the fact that there are tooooo many online 'companies' who promise something, charge you for it, and you get NOTHING. DO Not use this company - they have no reliable delivery, no business ethics and definitely do not intend to bring you anything.”

Posted 11 months ago

“Clothes wise I would give 5 stars as… Clothes wise I would give 5 stars as they do have nice items. Customer service however is awful. I have bought 2 dresses online, but because they were experiencing delays and order did not get processed after few days I contacted customer service and asked to cancel as won’t get them on time. Order has been cancelled 3 weeks ago and still no refund. Considering I never received the items, so they were not waiting for return to arrive I don’t understand why almost a month later I still did not get money back. Called them numerous times and they keep on telling me it is with their financial team and nothing they can do about it. They will let me know when refund is issued… still no news and so much stress as it is a lot of money for me £130. Never experienced it with any other online clothing retailer and hope will not again, but certainly would not recommend ordering online from Mango if you don’t want to deal with stress after as they just don’t care about customers!”

Posted 1 year ago

“I’ve been purchasing on line because it’s very convenient. The efficiency is very slow compared to other online orders with other stores. After 2 days of no action after my purchase, I contacted them, polite but seems powerless. Finally received an email on the 3rd day that it’s being processed. On the 4th day I received an email stating my delivery date on the 7th day since purchase. This is the slowest process I had for online clothing store where purchases can be time sensitive as I needed my purchase for travel. Obviously it was too late and I will leave without it. I don’t know what the return process is.”

Posted 1 year ago

“After years of shopping in Mango in the stores and buying a lot of clothes from Mango this was the first time I shopped with them online and I had to get my money back off them through PayPal I returned the items and they would not credit back my account even though they admitted they had processed my return. I am disgusted and I will never ever buy anything from Mango online or in store ever again”

Posted 1 year ago

“Delivery was quick. but reviews said clothes was small so I ordered a bigger size . and it was massive. I shouldn't of listened it was a cardigan . It's good that I can return it for free. All good so far.”

Posted 1 year ago

“I placed a order $44 in December I was able to track it from China to Los Angeles then I couldn’t track it any longer,I had no way of getting a hold of the delivery people Allright.I never received my order. I have emailed Mango/myrealistic several times and they have not refunded my money.I will not suggest you do business with them.”

Posted 1 year ago

“Bad expirience with customer services: I made a complaint by phone via 0900 number, nor on the website nor during the call I was told they charged for their help. I had to pay almost 15 eur for the call I found out later when I received the bill of my mobile provider! I told Mango about this, but they could not give a refund was the reaction. I am a loyal customer for many years now, helas this was the last time I placed an order with them!”

Posted 1 year ago

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Mango is rated 2.5 based on 164 reviews