Mango Reviews

Name: Mango
Rating: 2.44

2.4 Rating 189 Reviews

35 %

of reviewers recommend Mango

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2.4

Based on 189 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When I tell you that these people are thieves, please pay attention! They are merely robbing you of your money. I can assure you that if you give them money, you won't see it again. Never trust the positive ratings, they are all part of a hoax. After that, I looked up C O N C E P T S T R D on Google and got in touch with their employees, who look into it and there company got my money back along with my profit. I would like to thank C O N C E P T S T R D for their prompt response.”

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Posted 1 year ago

“worst customer service!!! I order before black Friday, most of the items didn't fit, I had to pay $35 for returned items because they cover shipping costs. I placed order for the same items, paid more, and one of them came defective, I have to send it back, pay shipping so they can give me back a refund for shipping and send me a new one, that's after 5 phone calls, and 5 emails, half of them going unanswered, these people are unbelievable! I will NEVER SHOP WITH THEM AGAIN!!!”

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Posted 1 year ago

“Mango is not gonna make it in the US. They are scammers the customer service just sends you in circles and they don’t take care of you. I try to exchange some boots that ran way too large for a smaller size and they wouldn’t do it. They don’t give you a phone number to call and talk to anyone they want you to email and then their emails don’t go through. They are just trying to make a quick buck and run.”

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Posted 1 year ago

“I've been ordering for many years from the Mango outlet. The last couple of years they switched couriers from DHL to Geniki Taxydromiki(Greece) and that was it. Delivery delays (up to one month) and not a single one delivered to my home. I had to collect the orders myself from their delivery points. For my last order, they completely messed up. After 20 days without any update on the tracking number and without any contact from the courier company, I saw that my order was labeled as 'returned'. I tried to contact Mango via phone without any luck. I tried their contact form and all I got was a delayed irrelevant reply saying I should try finding the items I ordered and pay for a new shipment. I couldn't even reply to that awful email. After posting on Mango's FB page, I managed to get in touch with someone who at first told me that my order was refunded(this wasn't the issue) and later on they just dodged the issue by using automated responses. Awful customer service and overall approach. After nearly a month, I don't have what I ordered and I am frustrated that their response was 'thank you for your feedback'.”

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Posted 1 year ago

“I wish I'd seen these reviews before ordering online. Admittedly it was UK delivery firm, Evri, that messed up (twice) but getting a refund is like blood from a stone. I'm promised a refund (again) but have no idea when it will turn up. And they are useless at providing information. Don't bother with the online chat, or the main phone for that matter as both are designed to block you - my rage is still subsiding. I would urge everyone to step away from Mango.com. Really don't know how they manage to be so bad. Would give minus stars if possible. I'm trying to fill in the boxes below but should leave them all blank as there's no option for 'never turned up' or 'I used all methods of communication' because I had to in order to raise a response.”

Helpful Report

Posted 1 year ago

“I purchased 5 items on Mango.com for the specific purpose of receiving them prior to leaving for Europe on a 2-week trip. My flight leaves December 12th. I bought my items on November 26th, thinking almost 3 weeks would be a substantial amount of time. It is now the 8th of December and they haven't even left the warehouse in Barcelona, Spain yet. I live in Canada... Not only that, but 2 of my items have been refunded and were suddenly 'unavailable' AFTER I had bought them. I was told over the phone "some items are no longer available and given to other customers after purchase". Excuse me? If a customer has PAID for items which are clearly still in stock, they should not simply be given to other customers at random. I will never be buying from Mango again. Such slimy methods of money-making to just give away paid-for clothing to others after they've already been bought. Disappointed and upset that now a package requiring a signature won't be possible seeing as I will be in another continent. What am I supposed to do now...? Unbelievable”

Helpful Report

Posted 1 year ago

“Will never make the mistake of ordering online again!! Placed an order 2 weeks ago and still shows ready for dispatch. Allowed the full 10 working days before contacting to chase delivery and all they can say is the order should dispatch very soon. They cannot confirm when, or what delivery service will be used and will not escalate my complaint to a manager.”

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Posted 1 year ago

“#itsverygood#i like app#suhbdjs#hshs#$+$+"!#dhjddhh”

Mango 5 star review on 3rd December 2023

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Posted 1 year ago

“My first time to shop at Mango store in Brea on Nov 30, 2023 around 3-4 pm. After I chose the items I liked, the lady was about to ring me when she said she has to entertain the lady behind me. It was just 1 person. So, I let the customer go before me. Then the cashier entertained the rest that followed. I stood up when it was clear. Then she asked “are you ready?”. I dont want this to be a race issue, but I think she let other people go before me because I was “different”. After she was done helping me, I said “thank you” but I never got a “thank you” back. I will never shop at Mango again. It was an awful feeling to be singled out.”

Helpful Report

Posted 1 year ago

“One of the most worst companies to work for!!! They treat their employees like slaves, EXTREME Micro Management Style in Atlanta location. Over work and under pay. Mean girl energy. Simply Unprofessional.”

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Posted 1 year ago

“Mango sent the wrong size of pants 2 times and instead of exchanging for the correct pair like I requested they ended refunding the order and then tried to encourage me to reorder for the 3rd time. The quality of the jeans I did receive was lower quality than Zara or Abercrombie and other comparable clothing companies. Their customer service is not helpful nor able to resolve any issues. I would stay away and shop at other stores”

Helpful Report

Posted 1 year ago

“I order boots, they send me one boot. When I take them back they refund me 37 KM and I paid 50 and paid 12 for DHL to take back that one boot. Never again, so unproffesional”

Helpful Report

Posted 1 year ago

“1. Keep sending me the defective items at least twice. I bought a boots on mango outlet for the first time and found out it's defective when I received it and returned it back and bought the same product just thinking that's faster and to avoid long waiting time and in case it's backordered. But when I received the item for the second time, it's still defective!!! 2. Bad return policy, mango has the worst return policy that i've ever seen. from their website, only asking you to fill out the return form to clarify the return reason, so I did that for the defective items I received, paid for the shipping cost, which is supposed to be refunded when they received the item. Later on I was told that the shipping costs can be refund only if you communicate with them via email with pictures, even you call them mentioned that's defective items and make it really clear in the return form they required, it doesn't work. 3. Rude and worst customer service ever. the agent keep telling me that's the company's protocol and refuse me to talk to manager/supervise and hang up my phone when I'm not finishing my call.”

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Posted 1 year ago

“I am a former employee00293079, didn’t receive my final day salary (2 July 10-2 shift pay £47) from Mango today, absolutely disgusting Management.”

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Posted 1 year ago

“I didn’t get my refund”

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Posted 1 year ago

“Worst shipping, the only thing they told me was my order was not able to be delivered.”

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Posted 1 year ago

“Bloody hopeless never received my order, say they will refund me been waiting months for money. Have emailed them over 20 times at least no help. So please do not buy from this company.”

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Posted 2 years ago

“Very helpful and nice the only thing I have is you have to have a license just to look. Other then that it's very nice. Priced to compete with others. So if you take anyone without a license they cant come in.”

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Posted 2 years ago

“I can only give a one star but if I could - I would give them a minus as my order, placed in December 2022 has still NOT arrived. I have communicated with them on numerous (20+ times) occasions and still have not product or refund. Writing it off as a lesson learned as to the fact that there are tooooo many online 'companies' who promise something, charge you for it, and you get NOTHING. DO Not use this company - they have no reliable delivery, no business ethics and definitely do not intend to bring you anything.”

Helpful Report

Posted 2 years ago

“Clothes wise I would give 5 stars as… Clothes wise I would give 5 stars as they do have nice items. Customer service however is awful. I have bought 2 dresses online, but because they were experiencing delays and order did not get processed after few days I contacted customer service and asked to cancel as won’t get them on time. Order has been cancelled 3 weeks ago and still no refund. Considering I never received the items, so they were not waiting for return to arrive I don’t understand why almost a month later I still did not get money back. Called them numerous times and they keep on telling me it is with their financial team and nothing they can do about it. They will let me know when refund is issued… still no news and so much stress as it is a lot of money for me £130. Never experienced it with any other online clothing retailer and hope will not again, but certainly would not recommend ordering online from Mango if you don’t want to deal with stress after as they just don’t care about customers!”

Helpful Report

Posted 2 years ago

Mango is rated 2.4 based on 189 reviews