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Mango Reviews

2.5 Rating 164 Reviews

37 %

of reviewers recommend Mango

Company Reviews

2.5

Based on 164 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone

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Mango 5 star review on 3rd December 2023

Mango 1 star review on 13th July 2023

Mango 1 star review on 26th September 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order DE5WZZ was placed on Jan 05, for some reason, the address was not correct. Right after the order placement, I contacted them about the wrong address. There was no option to edit the address on the website. I got an email later saying they transferred the request to other departments. Though everything was resolved then today I received a notification saying that the order left the warehouse and the address is incorrect. I called them twice and got the answer that they submitted the cancellation request but cannot guarantee the cancelation. Nothing can be done. Honestly, I do not know how they work together that make a request made right after the order cannot be corrected. Now I have to track the order and if it is gone I lost money. It is very risky for the customer this way. However, this is the last time I ordered from them since it is very inconvenient if something happened. Hate you MANGO!”

Posted 1 year ago

“Absolutely terrible customer experience.”

Posted 1 year ago

“Genuinely the worse customer service I’ve ever experienced. I ordered my mums Christmas present from Mango, which was meant to be delivered to my home address but was seemingly rejected so it was never delivered. I’ve been trying to get a resolution from them for weeks I’m £80 out of pocket and have been called the wrong name, ignored my emails and now is telling me I need to speak to the courier even though they told me to speak to mango as they have my parcel. It’s honestly the worst experience I’ve had with any delivery and will never be ordering from mango again after this experience.”

Posted 1 year ago

“The HR does not seem to be anxious when employees are not receiving salaries on time. The HR also won't check email regularly. Delaying salaries can also be a breach of contract. Do be more mindful because people might have families to feed or endless bills to pay.”

Posted 1 year ago

“If I could give it a 0 I would, absolutely abysmal customer service. I ordered a coat on the 21st, received an email 5 days later to tell me it was out of stock. 1 How does it take 5 days to tell me that? 2 how is it for sale online if it’s out of stock? When I emailed customer service they said ‘ We wish to inform you that we are not in a position to guarantee the availability of articles and sizes’ in this day and age they don’t have a live stock system ? Then they proceeded to ignore my second email and responded to the 3rd saying ‘ We regret not having fulfilled your expectations.’ what an absolute waste of time and effort! Would never even consider ordering from Mango again despite being a well known high street brand.”

Posted 1 year ago

“The purchase was pretty smooth and item was as described also arrived before the delivery schedule very satisfied”

Posted 1 year ago

“Super fast shipping. Like new product and great customer support. I will definitely do business with this online-store again.”

Posted 1 year ago

“They get an A+ for customer service, I will buy with confidence. Thanks for your honest and outstanding customer service!”

Posted 1 year ago

“High quality product delivered in a timely manner. Friendly and helpful staff. Super experience and look forward to future shopping!”

Posted 1 year ago

“Wir mögen Ihr Produkt wirklich - und der Stoff ist von hoher Qualität, danke, dass Sie sich die Zeit nehmen, alles richtig zu machen!!!”

Posted 1 year ago

“La experiencia del pedido fue muy eficiente y el producto, incluido el logotipo personalizado, fue excelente. Definitivamente, lo recomiendo.”

Posted 1 year ago

“Das erhaltene Produkt war genau das, was wir bestellt hatten. Würde auf jeden Fall empfehlen. Zufrieden mit der Qualität, Danke!”

Posted 1 year ago

“Purchase and website was very easy, follow up with delivery info was good and timing perfect. The presentation of product was very good, very happy.”

Posted 1 year ago

“Return an item on 30/6/22and never got the refund. I have contacted Australia customer service by phone and email several times. Keep telling same story over and over, they have got the item and will refund the money in my credit card. It has passed 4 months already and Im still waiting for. I’m not a new customer. I have been shopping at mango for 20+ years. Very disappointed!!!”

Posted 1 year ago

“Excelente serviço ao cliente! Estou extremamente grato a vocês! Tudo foi óptimo. Um transporte incrivelmente rápido e, em geral, uma grande experiência. Muito obrigado!”

Posted 1 year ago

“God kundeservice. Produktet ankom til tiden og i uberørt stand god kvalitet præcis som vist på hjemmesiden. Meget tilfreds.”

Posted 1 year ago

“Siempre puedo encontrar lo que quiero en el sitio web. El servicio de atención al cliente fue impecable. Transacción excepcional. Definitivamente buscaría hacer negocios con ellos de nuevo.”

Posted 1 year ago

“Siempre puedo encontrar lo que quiero en el sitio web. El servicio de atención al cliente fue impecable. Transacción excepcional. Definitivamente buscaría hacer negocios con ellos de nuevo.”

Posted 1 year ago

“I placed an order on October 13th and even today October 26th I have not received it The service is argumentative and abusive on the phone Instead of apologizing for the delay, you called me ugly without giving me any rights You are incredible, I don't believe it The gentleman I spoke to on the 26th of October called me talking airs on the phone If this is behavior then what can I say Probably We are subhuman to them that we have been buying from them for so many years this is their thank you There is no way I will ever shop at Mango again Voucher number 4595012763”

Posted 1 year ago

“Turėjau dar vieną nuostabią patirtį perkant iš šios internetinės parduotuvės. Ateityje ir toliau pirksiu iš šios bendrovės.”

Posted 1 year ago

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Mango is rated 2.5 based on 164 reviews