Mango Reviews

Name: Mango
Rating: 2.44

2.4 Rating 189 Reviews

35 %

of reviewers recommend Mango

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2.4

Based on 189 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve been purchasing on line because it’s very convenient. The efficiency is very slow compared to other online orders with other stores. After 2 days of no action after my purchase, I contacted them, polite but seems powerless. Finally received an email on the 3rd day that it’s being processed. On the 4th day I received an email stating my delivery date on the 7th day since purchase. This is the slowest process I had for online clothing store where purchases can be time sensitive as I needed my purchase for travel. Obviously it was too late and I will leave without it. I don’t know what the return process is.”

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Posted 2 years ago

“After years of shopping in Mango in the stores and buying a lot of clothes from Mango this was the first time I shopped with them online and I had to get my money back off them through PayPal I returned the items and they would not credit back my account even though they admitted they had processed my return. I am disgusted and I will never ever buy anything from Mango online or in store ever again”

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Posted 2 years ago

“Delivery was quick. but reviews said clothes was small so I ordered a bigger size . and it was massive. I shouldn't of listened it was a cardigan . It's good that I can return it for free. All good so far.”

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Posted 2 years ago

“I placed a order $44 in December I was able to track it from China to Los Angeles then I couldn’t track it any longer,I had no way of getting a hold of the delivery people Allright.I never received my order. I have emailed Mango/myrealistic several times and they have not refunded my money.I will not suggest you do business with them.”

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Posted 2 years ago

“Bad expirience with customer services: I made a complaint by phone via 0900 number, nor on the website nor during the call I was told they charged for their help. I had to pay almost 15 eur for the call I found out later when I received the bill of my mobile provider! I told Mango about this, but they could not give a refund was the reaction. I am a loyal customer for many years now, helas this was the last time I placed an order with them!”

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Posted 2 years ago

“My order DE5WZZ was placed on Jan 05, for some reason, the address was not correct. Right after the order placement, I contacted them about the wrong address. There was no option to edit the address on the website. I got an email later saying they transferred the request to other departments. Though everything was resolved then today I received a notification saying that the order left the warehouse and the address is incorrect. I called them twice and got the answer that they submitted the cancellation request but cannot guarantee the cancelation. Nothing can be done. Honestly, I do not know how they work together that make a request made right after the order cannot be corrected. Now I have to track the order and if it is gone I lost money. It is very risky for the customer this way. However, this is the last time I ordered from them since it is very inconvenient if something happened. Hate you MANGO!”

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Posted 2 years ago

“Absolutely terrible customer experience.”

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Posted 2 years ago

“Genuinely the worse customer service I’ve ever experienced. I ordered my mums Christmas present from Mango, which was meant to be delivered to my home address but was seemingly rejected so it was never delivered. I’ve been trying to get a resolution from them for weeks I’m £80 out of pocket and have been called the wrong name, ignored my emails and now is telling me I need to speak to the courier even though they told me to speak to mango as they have my parcel. It’s honestly the worst experience I’ve had with any delivery and will never be ordering from mango again after this experience.”

Helpful Report

Posted 2 years ago

“The HR does not seem to be anxious when employees are not receiving salaries on time. The HR also won't check email regularly. Delaying salaries can also be a breach of contract. Do be more mindful because people might have families to feed or endless bills to pay.”

Helpful Report

Posted 2 years ago

“If I could give it a 0 I would, absolutely abysmal customer service. I ordered a coat on the 21st, received an email 5 days later to tell me it was out of stock. 1 How does it take 5 days to tell me that? 2 how is it for sale online if it’s out of stock? When I emailed customer service they said ‘ We wish to inform you that we are not in a position to guarantee the availability of articles and sizes’ in this day and age they don’t have a live stock system ? Then they proceeded to ignore my second email and responded to the 3rd saying ‘ We regret not having fulfilled your expectations.’ what an absolute waste of time and effort! Would never even consider ordering from Mango again despite being a well known high street brand.”

Helpful Report

Posted 2 years ago

“The purchase was pretty smooth and item was as described also arrived before the delivery schedule very satisfied”

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Posted 2 years ago

“Super fast shipping. Like new product and great customer support. I will definitely do business with this online-store again.”

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Posted 2 years ago

“They get an A+ for customer service, I will buy with confidence. Thanks for your honest and outstanding customer service!”

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Posted 2 years ago

“High quality product delivered in a timely manner. Friendly and helpful staff. Super experience and look forward to future shopping!”

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Posted 2 years ago

“Wir mögen Ihr Produkt wirklich - und der Stoff ist von hoher Qualität, danke, dass Sie sich die Zeit nehmen, alles richtig zu machen!!!”

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Posted 2 years ago

“La experiencia del pedido fue muy eficiente y el producto, incluido el logotipo personalizado, fue excelente. Definitivamente, lo recomiendo.”

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Posted 2 years ago

“Das erhaltene Produkt war genau das, was wir bestellt hatten. Würde auf jeden Fall empfehlen. Zufrieden mit der Qualität, Danke!”

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Posted 2 years ago

“Purchase and website was very easy, follow up with delivery info was good and timing perfect. The presentation of product was very good, very happy.”

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Posted 2 years ago

“Return an item on 30/6/22and never got the refund. I have contacted Australia customer service by phone and email several times. Keep telling same story over and over, they have got the item and will refund the money in my credit card. It has passed 4 months already and Im still waiting for. I’m not a new customer. I have been shopping at mango for 20+ years. Very disappointed!!!”

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Posted 2 years ago

“Excelente serviço ao cliente! Estou extremamente grato a vocês! Tudo foi óptimo. Um transporte incrivelmente rápido e, em geral, uma grande experiência. Muito obrigado!”

Helpful Report

Posted 2 years ago

Mango is rated 2.4 based on 189 reviews