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Mango Reviews

2.5 Rating 164 Reviews

37 %

of reviewers recommend Mango

Company Reviews

2.5

Based on 164 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone

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Mango 5 star review on 3rd December 2023

Mango 1 star review on 13th July 2023

Mango 1 star review on 26th September 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do u think you are doing a great job? NO!!!!! Even an old lady wouldn't wear this! I'm 18 so I have style ! Now the only stores I will trust are Mohito, Bon Prix, Women's Secret, Spingfield,and that's it !! But what really went wrong was u stole my money and lied it was a twenty! It was an 1 hundred! I even had to talk to the manager and had the biggest fiasco ever! Don't ever trust this store, they even wanted to make me pay more than I had to and yep I counted! Sorry Mango, but improve alot NOW!!!!!!!!!!”

Posted 2 years ago

“COMPLETE WASTE OF TIME!please do not order from this place, this company is completely incompetent. Ordered a couple of items from this website and 2 weeks later, instead of getting a message regarding my order being shipped, I get a message saying one of the item "became unavailable". I double checked on their website and the item was available (in my size as well) but the only difference is.. it is listed for the full price. A few days later, I get another notification that another item was unavailable. I reached out to the company and they didn't even bother providing a proper response/explanation but a gave me a bunch of "templated response". Complete waste of my time shopping with this company and half the things I ordered was somehow "unavailable". This is not how you run a business. Horrible experience, shady company, incompetent CS. It just baffles me why they would list items they can't honor the price on.”

Posted 2 years ago

“Absolutely shocking. Ordered €300 in clothing that I never got. The online shopping platform is unstable and although money was deducted from my credit card the goods remained in my shopping basket. After endless emails and telephone calls, one month later, there is no refund, the "order" was never shipped and I fear that the money is lost forever. In short: FRAUD and STAY AWAY.”

Posted 2 years ago

“I have to say this is the worst customer service I've ever experienced. Three days ago I tried to spend $700 at their online store after seeing a Facebook advertisement for a 30% off. After countless messages over days with each reply message responses over 12 -24 hours. I was given useless information and the code for the sale still not working. What a shame they didn't want my $$ or my future clients especially since I am Stylist and would have liked to have recommend them!”

Posted 2 years ago

“Tried to cancel my order and they refused 2 minutes after I ordered. Horrid customer service. Afraid I won’t get a refund now by the many bad reviews of this company.”

Posted 2 years ago

“I visited Cambridge branch today to collected my online order , all team super nice and helpful, unfortunately I cant say exactly the same about the manager or supervisor( lady with the round glasses) who was on duty today ITS WAS JUST SHOCKING HOW SHE WAS TALKING TO HER TEAM - HOPEFULLY SOMETHING WILL BE DONE REGARDING THAT ISSUE AS IM ASSUMNING ITS HORIBLE PLACE TO WORK THERE .”

Posted 2 years ago

“The worst service customer. I order 250 USD in clothes, I call to customer services, explain I never got the products, they said is the lasership (shipping company) company, contact also. I am still trying to get my refund.”

Posted 2 years ago

“I ordered mangoes through www.mangocanada.com after telephonic conversation, I paid 98.35CAD to deliver as a gift , the box had 9 mangoes, out of which 8 were rotten and the box was wet with the pulp. Nobody should buy from them. Very bad experience.”

Posted 2 years ago

“Awful time trying to get a refund from this company. I contacted the company early regarding a change of address and was assured that the package in route would be returned to the warehouse. The package was not returned as promised -- it was delivered and Mango then refused to refund me for my order.”

Posted 2 years ago

“its a scam site mango, do not buy they give me a fake tracking link no answer for my email. omg i lost 90$”

Posted 2 years ago

“Shocking customer service. I returned items (fortunately by next day guaranteed but not cheap!!) but was not refunded my money. When I contacted them 6 weeks later they said they hadn't received my returns and I should contact Royal Mail. Royal Mail were able to give me an exact time the parcel had been delivered and I then had to email this info plus a photo of my proof of posting to Mango. My money was then refunded. I tried to take the name of the woman I spoke to on the phone but she refused to tell me. I had to try many times to get through on the phone... a series of messages and then the line cutting out. I did get my money back but it was very time consuming. Would absolutely not recommend.”

Posted 2 years ago

“I asked all family to buy me vouchers for bday so after lockdown I could treat myself!!! Only to be told you can only use 1 voucher in a transaction!! Example 3 separate vouchers total £160 1 coat costing £160 NO you cannot use them So be careful don’t get caught out like I did SHAME ON YOU mango”

Posted 3 years ago

“You will lose your order, your money and your time chasing both. My order went missing and I emailed many times, no response. I also phoned but the phone system is a joke - you get an automated answer which tells you contradictory things (on one call, "your order is on its way and will be with you shortly" and on the next "there is no order"). You never get to speak to a human - you are told to hold, but the call is just cut off.”

Posted 3 years ago

“The worst customer support ever. I can probably forget my 40 euro refund. Not to speak to send the parcel back by email.”

Posted 3 years ago

“Terrible customer service. They don't answer your email. So get ready to be left alone.”

Posted 3 years ago

“There is no customers service. Delivery will take ages! Do not buy there!”

Posted 3 years ago

“I purchased an item back at the end of Nov 2020. We then went into lockdown, requested a return without realising they are only offering 60 days return policy. The item is sitting in the box unworn, with the label on. Waste of money. They won’t even do a return on this product as it’s past 60 days. I left it to one side thinking will return in store. Then this guy on the phone started saying it’s-past 60days that I know. My question to mango : Is it my fault your stores are close and I can’t return an item. If other retail places are offering extended return policy of up-to 100 days or even longer once shops have opened this year. Terrible customer services, waste of money. Don’t order from these guys. This is not the first time I have experienced such customer services with mango. All branches in London are the same. Horrible service.”

Posted 3 years ago

“Terrible service The company is using the cheapest shipment options and does not take any responsibility for delays which may be unlimited. They refuse to start refund process even if an order was not delivered within the estimated delivery time. Representatives are wasting customers' time simulating help and are not able to resolve any issue. They also refuse to connect you to a manager saying that there are no managers in the company. The representative told me that they will start the refund process when they receive the order back. It is hard to return what you have not received though.”

Posted 3 years ago

“I bought a coat , when received was too big I proceed the return and I was not allerted by the forwarded ( despite they should as use me) the date of pick up thanks god I was home After this I got one mail saying that between 4 and 12 day I would have a communication on my refund Very unacceptable service All your competitors are more quick and they stay closer to the customers I had no other message from you and now after 10 days I’m really upset Ver very bad This is the Last time I will be your customer You should give more info to your customers and overall be quick”

Posted 3 years ago

“Item never arrived. Very disappointed. Shipping says 3-5 days for west coast. A month later, still no delivery. Tracking is a dead link. After reading reviews, sounds like I’m not the only one and this company is bad.”

Posted 3 years ago

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Mango is rated 2.5 based on 164 reviews