Mango Reviews

Name: Mango
Rating: 2.44

2.4 Rating 189 Reviews

35 %

of reviewers recommend Mango

Company Reviews

Questions

Metrics

2.4

Based on 189 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone

Visit Website

Write Your review

Tell us how Mango made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I don't understand why there is always a man In the ladys bathroom. Can you please fix this! It has happened 4 times. First time, guy in lady's stalll guess not knowing if he's a guy or a lady, but full force man's voice, body and physique. 2nd time guy 6'4 washing his hands next to in a red dress that was to small he didn't know what he was. But he had the nerve to complain about the ladies bathroom line. , Third time a guy in handicap talks to his buddy on his phone in the lady's bathroom . My final straw, a full blown illegal Mexican immigrant In the ladies bathroom. He claimed he didn't speak English. What the hell!! 4 times To many!!!!”

Helpful Report

Posted 3 years ago

“REF. 27081115-YUELING-LM Textured knit dress. Low quality material, after one wearing lint balls everywhere”

Helpful Report

Posted 3 years ago

“I sent a jacket back to them on accident. It was supposed to go to another store. I sent multiple emails asking if they could send it back to me in my dime. I understand if they couldn’t find it but they never responded to my emails. Terrible customer service and will never shop there again based on this experience.”

Helpful Report

Posted 3 years ago

“The horrible shopping experience, lost my package, mango customer service and Ontrac are keeping shift responsibilities, and no one is really doing anything the solve the issue.”

Helpful Report

Posted 3 years ago

“First time ordering from Mango.com. What a horrible experience. I don't even think there are real humans behind customer service. The contact number offered for Mango.com Kuwait customers is an international number! Robert Bentley, the only customer service agent who responds to my emails might not even be a real person. He sure doesn't act like one. Because he couldn't do the simplest of tasks which is to read a customer request and execute it. Shameful. Placed an order only because it said the order would arrive within two days. But when I received the confirmation email, it stated that delivery might take 15 days because of Covid-19. So I canceled the order right away via email because I wasn't able to find an option to cancel my order on the website. I did send a request to cancel message via the website though. My request wasn't acknowledged. Possibly because no one reads these emails or messages. Now I have to wait for my order to arrive to then cancel it and be further inconvenienced by waiting up to 14 days, maybe, for my refund. Never again.”

Helpful Report

Posted 3 years ago

“Do u think you are doing a great job? NO!!!!! Even an old lady wouldn't wear this! I'm 18 so I have style ! Now the only stores I will trust are Mohito, Bon Prix, Women's Secret, Spingfield,and that's it !! But what really went wrong was u stole my money and lied it was a twenty! It was an 1 hundred! I even had to talk to the manager and had the biggest fiasco ever! Don't ever trust this store, they even wanted to make me pay more than I had to and yep I counted! Sorry Mango, but improve alot NOW!!!!!!!!!!”

Helpful Report

Posted 3 years ago

“COMPLETE WASTE OF TIME!please do not order from this place, this company is completely incompetent. Ordered a couple of items from this website and 2 weeks later, instead of getting a message regarding my order being shipped, I get a message saying one of the item "became unavailable". I double checked on their website and the item was available (in my size as well) but the only difference is.. it is listed for the full price. A few days later, I get another notification that another item was unavailable. I reached out to the company and they didn't even bother providing a proper response/explanation but a gave me a bunch of "templated response". Complete waste of my time shopping with this company and half the things I ordered was somehow "unavailable". This is not how you run a business. Horrible experience, shady company, incompetent CS. It just baffles me why they would list items they can't honor the price on.”

Helpful Report

Posted 3 years ago

“Absolutely shocking. Ordered €300 in clothing that I never got. The online shopping platform is unstable and although money was deducted from my credit card the goods remained in my shopping basket. After endless emails and telephone calls, one month later, there is no refund, the "order" was never shipped and I fear that the money is lost forever. In short: FRAUD and STAY AWAY.”

Helpful Report

Posted 3 years ago

“I have to say this is the worst customer service I've ever experienced. Three days ago I tried to spend $700 at their online store after seeing a Facebook advertisement for a 30% off. After countless messages over days with each reply message responses over 12 -24 hours. I was given useless information and the code for the sale still not working. What a shame they didn't want my $$ or my future clients especially since I am Stylist and would have liked to have recommend them!”

Helpful Report

Posted 3 years ago

“Tried to cancel my order and they refused 2 minutes after I ordered. Horrid customer service. Afraid I won’t get a refund now by the many bad reviews of this company.”

Helpful Report

Posted 3 years ago

“I visited Cambridge branch today to collected my online order , all team super nice and helpful, unfortunately I cant say exactly the same about the manager or supervisor( lady with the round glasses) who was on duty today ITS WAS JUST SHOCKING HOW SHE WAS TALKING TO HER TEAM - HOPEFULLY SOMETHING WILL BE DONE REGARDING THAT ISSUE AS IM ASSUMNING ITS HORIBLE PLACE TO WORK THERE .”

Helpful Report

Posted 3 years ago

“The worst service customer. I order 250 USD in clothes, I call to customer services, explain I never got the products, they said is the lasership (shipping company) company, contact also. I am still trying to get my refund.”

Helpful Report

Posted 3 years ago

“I ordered mangoes through www.mangocanada.com after telephonic conversation, I paid 98.35CAD to deliver as a gift , the box had 9 mangoes, out of which 8 were rotten and the box was wet with the pulp. Nobody should buy from them. Very bad experience.”

Helpful Report

Posted 3 years ago

“Awful time trying to get a refund from this company. I contacted the company early regarding a change of address and was assured that the package in route would be returned to the warehouse. The package was not returned as promised -- it was delivered and Mango then refused to refund me for my order.”

Helpful Report

Posted 3 years ago

“its a scam site mango, do not buy they give me a fake tracking link no answer for my email. omg i lost 90$”

Helpful Report

Posted 3 years ago

“Shocking customer service. I returned items (fortunately by next day guaranteed but not cheap!!) but was not refunded my money. When I contacted them 6 weeks later they said they hadn't received my returns and I should contact Royal Mail. Royal Mail were able to give me an exact time the parcel had been delivered and I then had to email this info plus a photo of my proof of posting to Mango. My money was then refunded. I tried to take the name of the woman I spoke to on the phone but she refused to tell me. I had to try many times to get through on the phone... a series of messages and then the line cutting out. I did get my money back but it was very time consuming. Would absolutely not recommend.”

Helpful Report

Posted 3 years ago

“I asked all family to buy me vouchers for bday so after lockdown I could treat myself!!! Only to be told you can only use 1 voucher in a transaction!! Example 3 separate vouchers total £160 1 coat costing £160 NO you cannot use them So be careful don’t get caught out like I did SHAME ON YOU mango”

Helpful Report

Posted 4 years ago

“You will lose your order, your money and your time chasing both. My order went missing and I emailed many times, no response. I also phoned but the phone system is a joke - you get an automated answer which tells you contradictory things (on one call, "your order is on its way and will be with you shortly" and on the next "there is no order"). You never get to speak to a human - you are told to hold, but the call is just cut off.”

Helpful Report

Posted 4 years ago

“The worst customer support ever. I can probably forget my 40 euro refund. Not to speak to send the parcel back by email.”

Helpful Report

Posted 4 years ago

“Terrible customer service. They don't answer your email. So get ready to be left alone.”

Helpful Report

Posted 4 years ago

Mango is rated 2.4 based on 189 reviews