Mango Reviews

Name: Mango
Rating: 2.49

2.5 Rating 164 Reviews

37 %

of reviewers recommend Mango

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2.5

Based on 164 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone

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Mango 5 star review on 3rd December 2023

SURELA VIJAY

Anonymous

Mango 1 star review on 26th September 2022

Maria

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible customer service”

Helpful Report

Posted 2 days ago

“On line information for a drop off point circles around and around getting you nowhere. It is impossible to find my drop off point . This is the second time this has happened making me think this is done on purpose. I will have to call again and speak to a representative. This was very difficult to do last time also. Poor business model. I rarely shop this site because of this extra effort.”

Helpful Report

Posted 1 week ago

“Mango chased Evri over a week after the delivery should have arrived then told me the delay was because I'd diverted to parcelshop so it had to be returned to the depot for new labels. The divert had taken place less than 40mins after it was logged at the depot. Anyway....Evri finally admitted it was lost and £180 refund is on its way and I will never order from Mango again or advise friends to. Mango, change your delivery contract!”

Helpful Report

Posted 2 weeks ago

“Awful customer service.. Bought an item online, after 2 weeks it had not been dispatched.. contacted them and was told its on out way and given a trace code, and told will be with me in 3 days. A week later, still nothing, again lots of excuses. Tried to call, no luck. explained this is a gift, and i don't mind waiting if i know it will come.. told oh yes its on its way.. then refund out of the blue, sorry we don't have the item in stock.. and now they do not care about reaching a conclusion of there mistakes”

Helpful Report

Posted 2 weeks ago

“Place or on 26th Feb & 7th March to date still waiting for delivery. No customer service where could actually speak to someone. The delivery service is so poor. Love the brand however bad customer service which is a shame.”

Helpful Report

Posted 4 weeks ago

“Dear Mango / ALHOKAIR Management, I am writing to express my extreme dissatisfaction with the unprofessional and unacceptable behavior of the branch manager / Shift leader at your MANGO store, located at City Stars Mall- Heliopolis, on Tuesday, Feb 20th, 2024. As a loyal customer of Mango, I have always appreciated the quality of your products and the generally positive customer service experience in your stores. However, my recent visit to the City Stars Mall- Heliopolis branch was a bad experience because of the inappropriate and disrespectful attitude of the branch senior / shift leader, and unfortunately, I don't know his name. During my visit, the branch manager displayed unprofessional behavior that disappointed me deeply. Firstly, he could have been more dismissive when I approached them requesting a refund of a purchased product within only three days. he showed a lack of interest and failed to provide me with the required assistance. Additionally, his tone of voice was condescending and rude, making me feel unwelcome and undervalued as a customer. His behavior was completely unacceptable and did not align with the high standards of customer service that I have come to expect from Mango. As a branch head, he should set an example for the team and uphold the company's values and standards of customer service. However, his actions fell far below these expectations. Seeing such behavior from a person in a position of responsibility is disheartening. Please take immediate action to address this issue. His behavior warrants disciplinary action, up to and including termination if necessary. Maintaining a respectful and professional environment for both customers and employees is crucial. Furthermore, please ensure that all staff at the City Stars Mall- Heliopolis branch receive proper training on customer service etiquette and professionalism to prevent similar incidents from occurring in the future. Please take my complaint seriously and prioritize resolving this matter. I value my relationship with Mango and that addressing this issue promptly will only strengthen our bond. I look forward to your prompt response and a satisfactory resolution to this matter.”

Helpful Report

Posted 1 month ago

“I signed up for the website, but it told me to invest right away. I made some investments, and after a few trades, they introduced me to a woman named Michelle. I wanted to close my account, but he told me I had to pay $500 to get my money back. Completely fraudulent; take away: Never trust any advertisements you see. Do your homework before losing money. T O N E L I M I T E D assisted me in getting my money back from them, and if you happen to lose any too and would like to get it back, they are among the few reliable”

Helpful Report

Posted 2 months ago

“What seemed like the perfect platform for investing was actually a massive scam.Electra Bernard, my "financial adviser," was really helpful and communicated well right up until the last minute. But as it turned out, this was dangerous conduct. She communicated with me on a daily basis for more than four months!She appeared to be successful, but she actually "made" a good amount of money by trading. Worconsultd on Google helped me get my money back, and for that I am glad. She sent me an email with "documents" when I asked for the withdrawal, asking for a £90k "Liability check reverse payment" to be sent to a Bitcoin address in order to collect my earnings. It was a fraud.”

Helpful Report

Posted 2 months ago

“I deposited, After making money. I intiate to withdraw and they start asking for unneccessary documents, Like what the heck? Retrieve by 𝒢𝒜𝐿𝒲𝒜𝒴𝑅𝐸𝐿𝐼𝒜𝒩𝒞𝐸. com NEVER DEAL WITH THEM..”

Helpful Report

Posted 2 months ago

“Terrible online delivery experience. I always provide my full address including door number. They always manage to not put the full address on the package which then causes problems with the delivery services here and delay in shipping. Nothing changes despite so much feedback on this from customers”

Helpful Report

Posted 2 months ago

“I would be more than happy to assist,I had similar experience, This scams keeps growing with no ending in sight, We hope this stops and the authorities get more grip on things, I have been scammed severally but I was able to get my funds back after weeks of consultations from Authstag made a lot of things easier for me to figure out..”

Helpful Report

Posted 2 months ago

“Never trust the positive ratings—they are all part of a scam. They are just robbing you of your money. If you give them any money, I can guarantee you that you won't see it again. After that, I looked up Authstag and contacted their staff. They looked into it, and their company returned my money along with my profit.”

Helpful Report

Posted 2 months ago

“When I tell you that these people are thieves, please pay attention! They are merely robbing you of your money. I can assure you that if you give them money, you won't see it again. Never trust the positive ratings, they are all part of a hoax. After that, I looked up C O N C E P T S T R D on Google and got in touch with their employees, who look into it and there company got my money back along with my profit. I would like to thank C O N C E P T S T R D for their prompt response.”

Helpful Report

Posted 3 months ago

“worst customer service!!! I order before black Friday, most of the items didn't fit, I had to pay $35 for returned items because they cover shipping costs. I placed order for the same items, paid more, and one of them came defective, I have to send it back, pay shipping so they can give me back a refund for shipping and send me a new one, that's after 5 phone calls, and 5 emails, half of them going unanswered, these people are unbelievable! I will NEVER SHOP WITH THEM AGAIN!!!”

Helpful Report

Posted 3 months ago

“Mango is not gonna make it in the US. They are scammers the customer service just sends you in circles and they don’t take care of you. I try to exchange some boots that ran way too large for a smaller size and they wouldn’t do it. They don’t give you a phone number to call and talk to anyone they want you to email and then their emails don’t go through. They are just trying to make a quick buck and run.”

Helpful Report

Posted 4 months ago

“I've been ordering for many years from the Mango outlet. The last couple of years they switched couriers from DHL to Geniki Taxydromiki(Greece) and that was it. Delivery delays (up to one month) and not a single one delivered to my home. I had to collect the orders myself from their delivery points. For my last order, they completely messed up. After 20 days without any update on the tracking number and without any contact from the courier company, I saw that my order was labeled as 'returned'. I tried to contact Mango via phone without any luck. I tried their contact form and all I got was a delayed irrelevant reply saying I should try finding the items I ordered and pay for a new shipment. I couldn't even reply to that awful email. After posting on Mango's FB page, I managed to get in touch with someone who at first told me that my order was refunded(this wasn't the issue) and later on they just dodged the issue by using automated responses. Awful customer service and overall approach. After nearly a month, I don't have what I ordered and I am frustrated that their response was 'thank you for your feedback'.”

Helpful Report

Posted 4 months ago

“I wish I'd seen these reviews before ordering online. Admittedly it was UK delivery firm, Evri, that messed up (twice) but getting a refund is like blood from a stone. I'm promised a refund (again) but have no idea when it will turn up. And they are useless at providing information. Don't bother with the online chat, or the main phone for that matter as both are designed to block you - my rage is still subsiding. I would urge everyone to step away from Mango.com. Really don't know how they manage to be so bad. Would give minus stars if possible. I'm trying to fill in the boxes below but should leave them all blank as there's no option for 'never turned up' or 'I used all methods of communication' because I had to in order to raise a response.”

Helpful Report

Posted 4 months ago

“I purchased 5 items on Mango.com for the specific purpose of receiving them prior to leaving for Europe on a 2-week trip. My flight leaves December 12th. I bought my items on November 26th, thinking almost 3 weeks would be a substantial amount of time. It is now the 8th of December and they haven't even left the warehouse in Barcelona, Spain yet. I live in Canada... Not only that, but 2 of my items have been refunded and were suddenly 'unavailable' AFTER I had bought them. I was told over the phone "some items are no longer available and given to other customers after purchase". Excuse me? If a customer has PAID for items which are clearly still in stock, they should not simply be given to other customers at random. I will never be buying from Mango again. Such slimy methods of money-making to just give away paid-for clothing to others after they've already been bought. Disappointed and upset that now a package requiring a signature won't be possible seeing as I will be in another continent. What am I supposed to do now...? Unbelievable”

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Posted 4 months ago

“Will never make the mistake of ordering online again!! Placed an order 2 weeks ago and still shows ready for dispatch. Allowed the full 10 working days before contacting to chase delivery and all they can say is the order should dispatch very soon. They cannot confirm when, or what delivery service will be used and will not escalate my complaint to a manager.”

Helpful Report

Posted 4 months ago

“My first time to shop at Mango store in Brea on Nov 30, 2023 around 3-4 pm. After I chose the items I liked, the lady was about to ring me when she said she has to entertain the lady behind me. It was just 1 person. So, I let the customer go before me. Then the cashier entertained the rest that followed. I stood up when it was clear. Then she asked “are you ready?”. I dont want this to be a race issue, but I think she let other people go before me because I was “different”. After she was done helping me, I said “thank you” but I never got a “thank you” back. I will never shop at Mango again. It was an awful feeling to be singled out.”

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Posted 4 months ago

Mango is rated 2.5 based on 164 reviews