Scout Store Reviews

Name: Scout Store
Rating: 4.30

4.3 Rating 907 Reviews

81 %

of reviewers recommend Scout Store

Company Reviews

Questions

Metrics

4.3

Based on 907 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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Phone:

07511072493

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would prefer to support and buy through Scout Shop but same product available in Go Outdoors. Needed for BH weekend - Vango cargo 80l was £30 v £45 is significant (without scout discount further deducted and delivery costs)”

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Posted 4 years ago

Hi, Thanks for writing the review unfortunately we can't match that price from GO Outdoors as we only buy small quantities and they are many times our size as a business. However when you buy any Vango tent you are still supporting the Scouts as we have licensing deal with them where we receive a royalty for tents purchased anywhere. Thanks Scout Store

Posted 4 years ago

“Easy to order items, arrive promptly, parcel arrived in good condition, unfortunately all three items I ordered were returned due to sizing issues. I requested all items of the same size, they were replacement for items I already owned. None of the new items were anywhere near the size they should have been.”

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Posted 4 years ago

Hi, Really sorry to hear this if you could provide more details we can investigate further. Thanks Scout Store

Posted 4 years ago

“parcel wasn't delivered by DHL and i'm still waiting to find out why”

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Posted 5 years ago

Hi, I am really sorry to hear about your parcel, if you are struggling with DHL please contact our customer services team either on email customer.services@scoutshops.com or live chat https://scoutstorehelp.zendesk.com/hc/en-us I hope that helps and your parcel comes soon! Scout Store

Posted 5 years ago

“Sent the wrong item then didn't refund the delivery cost.”

Helpful Report

Posted 5 years ago

Hi, We are really sorry to hear about this, we will be happy to refund your delivery please contact customer.services@scoutshops.com or live chat https://scoutstorehelp.zendesk.com/hc/en-us Scout Store

Posted 5 years ago

“My order was supposed to be next day delivery for which I paid extra. However it was sent standard and did not arrive till the day after my son was invested. I contacted the chatline the day prior who confirmed the wrong delivery date and sent another shirt on quick delivery. Outcome received two shirts a day late. I gave the DHL drive one shirt back to return. The second shirt redelivered the next day. Shambolic Shirt good though. I doubt I will use them again”

Helpful Report

Posted 5 years ago

Hi, We are really sorry it appears to be a genuine mistake if you contact customer services we will refund your delivery. We apologise again for the inconvenience and glad that you are happy with the shirt. Thanks Scout Store

Posted 4 years ago

“my order has still not arrived 6 days after it was supposed to”

Helpful Report

Posted 5 years ago

Hi, We are sorry to hear this, have you received your order yet? if not please contact customer.services@scoutshops.com and we will investigate this for you ASAP. Scout Store

Posted 5 years ago

“Will try not to use this shop again communication was shocking on my order and it wasn't a cheap order”

Helpful Report

Posted 5 years ago

Hi Caroline, We are really sorry to hear about this, rest assured we read all the feedback provided and if you could provide us with more information that would be great by contacting customer.services@scoutshops.com Scout Store

Posted 5 years ago

“Well I ordered two soft shell jackets for the jamboree 1 large and 1 small. The small is so big it fits my husband and is almost the same size as the large. His large is very short on him, so all in all very disappointed how you get the sizes so wrong I have no idea!!”

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Posted 5 years ago

Oh no we are really sorry we are always reviewing the sizing of the products to try and get them as best fitting as possible thank you for letting us know. Thanks Scout Store

Posted 4 years ago

“Overpriced. Misleading delivery times.”

Helpful Report

Posted 5 years ago

Hi, Thanks for taking time to leave a review but this is a little vague for us to properly investigate and deliver feedback. We work hard to make sure our pricing is competitive for the quality we deliver and our delivery service generally is very good. Thanks Scout Store

Posted 4 years ago

“Paid for next day delivery and it took 4 days to turn up and im still awaiting on some of the badges i ordered three weeks later.”

Helpful Report

Posted 5 years ago

Hi, Sorry to hear this please contact the customer service team for a refund on your delivery (let them know you left a review). Have you received your goods now? Thanks Scout Store

Posted 4 years ago

“Sorry not impressed with searching and the categories. As a LTM we use the free materials on our courses but trying to find materials previously ordered have just disappeared and can't be found. Some out of stock items are shown in the store others aren't. Sorry to say as it is a real mess making life very hard work. Also why do you have to pay postage on some free items (the new discount card) where other free items are free postage”

Helpful Report

Posted 5 years ago

Hi, Thank you for your feedback we have investigated your comments and hopefully these answers will help; - We have some issues with items falling off the site when out of stock we are currently developing a solution with our web team to resolve this. - We are currently reviewing the categories to make searching easier for badges, publications and materials required to run a section and rest assured we really care about improving the experience further. - The discount card issue has been resolved it now appears a free publication when you choose to order it on its own. Hopefully that helps and if you have any more problems please let us know. Thanks Scout Store

Posted 4 years ago

“I made an order and payment was taken, after a week of waiting for the delivery I had to chase up the order. I was told the purchase was made but the system hadn’t submitted the order to the dispatch team”

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Posted 5 years ago

Hi, Really sorry to hear this it looks like a genuine mistake with our system here, have you received your order now? Thanks Scout Store

Posted 4 years ago

“This is the first time we ordered from the Scout Store, We were sent the wrong size shirt M instead of the XXS required, this was also confirmed by email the size we requested and on the delivery note. It is quite inconvenient due to where we live to get to the post office to return items.”

Helpful Report

Posted 5 years ago

Hi, Thank you for your review and apologies for any inconvenience caused we will investigate what has happened and if you need any more help please get in touch with the customer service team. Thank you, Scout Store

Posted 5 years ago

“No opportunity to telephone and receive help.”

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Posted 5 years ago

Hi Graham, Thank you for your review, we have a live chat option that pops up on our website and you can ask for the phone number if you want to speak directly over the phone with someone from customer service. This is our number here if you need it 01903 766921 it is on our Google address page when you search for Scout Store. Apologies for any inconvenience caused and please get in touch if you need any more help. Scout Store

Posted 5 years ago

Scout Store is rated 4.3 based on 907 reviews