Scout Store Reviews

Name: Scout Store
Rating: 4.30

4.3 Rating 907 Reviews

81 %

of reviewers recommend Scout Store

Company Reviews

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Metrics

4.3

Based on 907 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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07511072493

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a small and received a large, and no clear instructions on returns.”

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Posted 4 years ago

“This isn't an issue with the quality of the product as I don't have it yet.... the DHL delivery is shocking and if others are experiencing the same issues I strongly recommend you reconsider who you use!”

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Posted 4 years ago

“Yet again incorrect items sent of my last three orders all had errors Wrong items or wrong sizes sent”

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Posted 4 years ago

“Item was sent without any postage being attached. Bill for £2 received to collect. Will be submitting a bill to scout shops to cover postage and 20 miles of travel to collect.”

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Posted 4 years ago

“Our order which should have taken 3-5 working days - in time to be taken to WSJ - took 4 weeks ! and then was wrong and I will have to return”

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Posted 4 years ago

Hi Sue, Please accept our apologies we looked into this and the bespoke scarfs do have the timelines explained in the description (they take 4-6 weeks to produce and deliver). We are working on a solution to make it even clearer and hopefully that will make sure it is less confusing. Thanks Scout Store

Posted 4 years ago

“Terrible customer service. 3 attempts at cancelling order. Unhelpful staff. Order delayed bt Courier”

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Posted 4 years ago

Hi, Apologies that on this occasion we couldn't help I know on our system the order goes into a pick queue and can't be cancelled (we are trying to improve our back end to offer this option in the future). We will feed back the delayed delivery. Thanks Scout Store

Posted 4 years ago

“The order was split in half.. and upto 5 months between parts”

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Posted 4 years ago

Hi, Oh no this shouldn't happen! please accept our apologies. Thanks Scout Store

Posted 4 years ago

“I can't track my order”

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Posted 4 years ago

Hi David, Sorry to hear this it should be working hopefully you have now received your order. Thanks Scout Store

Posted 4 years ago

“I have no receive anything yet”

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Posted 4 years ago

Hi Alex, Sorry to hear this if you still haven't received anything please contact customer services who can help. Thanks, Scout Store

Posted 4 years ago

“Well packaged items. Needed to exchange an item for a smaller size, really easy to do, quick and efficientm. Thanks”

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Posted 4 years ago

Hi, Looks like we did a good job here maybe clicked the wrong star! :) Thanks Scout Store

Posted 4 years ago

“Have placed 2 orders in recent months, the first for T shirt and shorts - wrong sizes delivered for both - shorts replaced quicly (size 4 years had been sent rather than size 40). T shirt reorder fell into a black hole, Recent order was for badges, which again fell into a black hole. Not impressed”

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Posted 4 years ago

Hi Tom, Firstly let me apologise incorrect items on orders is really rare and we do our best to minimise as much human error as possible! Please don't let this put you off ordering with us, I will pass this feedback onto our DC manager so that they can make sure out team are double checking orders. Again I would like to apologise. Thanks Scout Store

Posted 4 years ago

“Really angry no UK scout shop could supply light weight short sleeve women's explorer blouses in the run up to WSJ 24 and UK contingent only supplied one per participant this time! Ended up ordering long sleeved heavy weight blouse and cutting sleeves off for my daughter. Not impressed scout shop! And original order for light weight short sleeve blouse was promised and then we had to chase it up only to be told it wouldn't be fulfilled and we would be refunded... shambles!”

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Posted 4 years ago

Hi, Firstly we would like to apologise for your experience, I just had a look and we have the short sleeve in stock so not sure why you couldn't get it. With regards to the one supplied that is a UK contingent decision unfortunately it gets more expensive to buy all the kit and they want to keep the cost as low as possible. Again we would like to apologise and hope you have a better experience next time you shop with us. Thanks Scout Store

Posted 4 years ago

“I find the uniform is overly expensive (23 pounds for a short sleeve shirt) and having spent 45 pounds in total on line to then charge me for delivery was just ridiculous. Also having chosen the standard delivery of 3 to 5 day as that fitted with my working week, to find a we are sorry we missed you delivery notice the day after the order shipped was not helpful as I have not been able to collect the parcel from my neighbour for 3 days as I was working away from home.”

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Posted 4 years ago

Dear Andrew, Thank you for leaving a review and sorry you didn't have great experience this time. We do try to keep our prices as fair as possible and just this week we lowered the price of our uniform trousers. Our delivery terms are within 3-5 working days in this case we have just been too efficient and we apologise again for this. We are also reviewing what the levels should be at for free delivery and we tale your feedback on board thank you. Thanks Scout Store

Posted 4 years ago

“Still waiting on it. DHL have said they delivered it but I haven’t seen it !!”

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Posted 4 years ago

Oh no Karen, This shouldn't happen please let our customer services team know and we will get it sorted! Thanks Scout Store

Posted 4 years ago

“Hi, I got information via the scout store website on delivery and it's stated that products will be delivered via Royal Mail. However, when it was sent to my country in Malaysia, it wasn't sent via Royal Mail (will be passed to Pos Malaysia) and due to that, the local private courier (not Pos Malaysia) here needs to pay a sum as tax before products can be released to the said courier for delivery and of course I needed to pay for the tax. That was the first delivery and as there were still pending orders (Gilwell Scarfs; out of stock), I contacted the scout store via email to inform about my predicament and to request for my scarfs to be sent via Royal Mail. However, when the scarfs arrived, they were still sent using the local private courier and I had to pay the tax for the 2nd time. I have paid £30 for delivery and another £65 for tax. It's really disappointing as I didn't get the service which I thought could have been easily facilitated by the scout store.”

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Posted 4 years ago

Dear Tuck, Thank you for leaving a review, unfortunately on international orders the customer has to pay national customs tax. There is no way around this however I believe you can claim back the VAT from your customs department. Thanks Scout Store

Posted 4 years ago

“Store itself is fine, but the quality of the polo shirts is awful.”

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Posted 4 years ago

Hi, Thanks for leaving a review, we are sorry you feel this way please use our free returns facility to send back the polo shirt and we will give a full refund. We can then check the polo and pass on your comments to the buying team and our suppliers. Thanks Scout Store

Posted 4 years ago

“Horrible customer service and ordering procedure- do not order!!! I ordered some gifts for Scout leaders and received email confirmation that that they had been dispatched but received no further information re: delivery and NEVER received the items. Repeated emails for information went unacknowledged and unanswered. Called customer service and was told it was my fault as I hadn't used the correct email address- although I had used the address indicated for customer service inquiries INDICATED ON THEIR EMAIL CONFIRMATION!!! (Sorry- I should have divined an alternate email address with which to contact them!). At any rate, I asked for a refund as I could no longer use the gifts for Scout leaders since the end of the year event had already passed (and I had to hurriedly purchase alternate gifts!). Now I received my credit card statement and realised they only credited the amount of the order back to me AND NOT THE SHIPPING COST, so I've basically paid for them to NOT SHIP MY ORDER TO ME! Absolutely outrageous and no way to run an online shop!”

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Posted 4 years ago

Hi, Thanks for the feedback and we are glad the order process was smooth!, there should have been a tracking number on your email to track the delivery. We are sorry that it wasn't there for you in this instance! The feedback emails are automatically sent out after an order is placed but you can wait to leave feedback until your order has arrived. Thanks Scout Store

Posted 4 years ago

“Have not received my item.”

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Posted 4 years ago

Hi, Please contact customer services either on email or through the live chat function on the website they will be able to help! Thanks Scout Store

Posted 4 years ago

“The flag cost to much. It took to long to arrive. And was not trackable. And i was not able to cancel the order once a cheaper option was avalable. I will not be buying anything for my troop from the scout store agin. Do not buy this flag. And do not get it personizsed”

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Posted 4 years ago

Thank you for leaving a review, We try to keep the costs as low as possible and we are sorry you couldn't cancel the order. We would always recommend that if you were not happy with the initial price to have a look around before you place the order. The flags are created by a third party supplier who don't have the ability to provide the tracking information, as soon as we dispatch we do provide the tracking information. Thanks Scout Store

Posted 4 years ago

“Took nearly 3 weeks to get an order. I had to reorder and send the original order back when it eventually turned up. 4 calls later and a huge amount of stress im not impressed.”

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Posted 4 years ago

Oh no this is not good and we would like to apologise, thank you for leaving a review and hopefully you now have what you need if you could let us know what went wrong then we can investigate further. Thanks Scout Store

Posted 4 years ago

Scout Store is rated 4.3 based on 907 reviews