Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Scout Store Reviews

4.3 Rating 907 Reviews

81 %

of reviewers recommend Scout Store

Company Reviews

4.3

Based on 907 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

07511072493

Write Your review

Tell us how Scout Store made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered item un early June it arrived in mid August. There was no notification that items were on back order. No explanation of the delay in delivery, order did arrive but was incomplete, no notification of whether outstanding item is on back order either. Very unimpressed with this standard of service.”

Posted 4 years ago

Hi Matthew, Thank you for taking the time to write a review and apologies in this instance we have let you down. Items shouldn't go on back order that is a system issue that we are currently trying to eliminate. Thanks Scout Store

Posted 4 years ago

“Dear Friends, because till to day I have not yet received the parcel, I don't know what kind of rate give you. I hope to receive it as soon as possible and after I will give you my rate. (I sent my order more than 10 days ago).”

Posted 4 years ago

Hi Anna, Have you received your order? Apologies it has been delayed if you haven't please contact customer services. Thanks Scout Store

Posted 4 years ago

“Searching difficult. Moving about site difficult. But you have a monopoly, I cannot go to another supplier.”

Posted 4 years ago

Hi, Thank for taking the time to write a review, apologies in this instance you were not happy using our site we always try to make it easier to use and continue to improve it. There are other sites supplying uniform and badges including ones run by district scout shops if you want to give them a try? Thanks Scout Store

Posted 4 years ago

“I would not mind if i was dealing with volunteers but as paid employees i expect to get what i order this is not the first time it has not happened but when you delay top awards due to lack of stock then twice send the wrong badge words fail me how would you if your hard work was not acknowledge you would not be happy”

Posted 4 years ago

Dear Mathew, Thank you for taking the time to feedback, rest assured we do follow up all these reviews and try our best to deliver a good service to all of our customers. Usually our availability is really good but sometimes things happen outwith our control with suppliers, we will of course make sure we tell our team to be extra careful when picking badge orders. Last year we shipped over 2 million badges and generally the errors are really minimal but when we make a mistake we always do our best to fix it. Again please accept our apologies. Thanks Scout Store

Posted 4 years ago

“The clothing sizes are very different in sizes mediums are very large!”

Posted 4 years ago

Hi Joanna, Thanks for letting us know and apologies if this has caused you any inconvenience, we are working to improve our sizing and we always put the measurements in the description. Thanks Scout Store

Posted 4 years ago

“Wrong item delivered. I have returned this and am awaiting a replacement.”

Posted 4 years ago

Hi, Oh no please accept our apologies hopefully you now have your replacement. Thanks Scout Store

Posted 4 years ago

“I ordered badges a few days before presentation event, unfortunately some of the badges I received were not the ones I ordered. I had to reorder on a next day delivery at additional cost but was assured I would get a refund on postage costs, but yet again 1 of the badges I received was not what was ordered. Better checks need to be done against orders before sending out.”

Posted 4 years ago

Hi Pauline, Apologies for this, did you get a refund on the delivery costs? We try and keep human error to a minimum and orders are usually double checked before they leave but I will pass your feedback on. Thanks Scout Store

Posted 4 years ago

“I bought a scout shirt on the Tuesday for next day delivery. It did not arrive until the Friday, my son was getting more and more distressed as he was to be invested on the Friday. It arrived just in time but not as promised. Disappointed. Should have bought it on Amazon Prime.”

Posted 4 years ago

Hi Susan, Please accept our apologies it should come next day we will investigate why it didn't please contact customer services who will refund the delivery charge. Thanks Scout Store

Posted 4 years ago

“The service from Scout Store was fine - my wooden tent pegs arrived without fuss on the day expected. The quality of the pegs was not good. The head on the pegs had not been cut back beyond the depth of the notch, so two or three sounds thumps with a mallet would have sheared the head and ruined the peg. It took a couple of hours graft to rectify the issue. I saw the problem as soon as I looked at the pegs, less experienced campers will suffer the consequences of poor manufacture. These pegs should be sold as "Require Finishing", with instructions. I expect better from an organisation operating under the Scout banner.”

Posted 4 years ago

Hi Ian, Sorry about this I will pass the feedback onto our supplier as I believe they should come finished! Thanks Scout Store

Posted 4 years ago

“How can you give an online offering a decent review when orders are shipped incomplete, products become unavailable and spurious messages appear months later. In the orders I have placed thee always seems to be a problem. Sorry but it's true.......”

Posted 4 years ago

Hi John, Apologies for this if you could provide us with more information we can investigate further. Thanks Scout Store

Posted 4 years ago

“The online store is straight forward and easy to use. I would have rated it as Good however having selected next day delivery and it not arriving I checked my e-mails to discover it had been placed on hold with no explanation. Later that day I got a message say it was back in process. I then received the badges 3 days later but have still be charged Next day delivery. The really annoying thing is a couple of days after getting them I get an e-mail to say all badge orders are now £1.50 for delivery.”

Posted 4 years ago

Hi Frazer, Sometimes this can happen unfortunately and please accept our apologies if you get in touch with customer services they can refund your delivery. We lowered the badge delivery after customer feedback but the next day will still be the same price for badges. Thanks Scout Store

Posted 4 years ago

“I ordered a size 30 pair of shorts for my daughter and you sent a size 28 in a size 30 package! Luckily they just about fit as I had to order to replace jamboree shorts.”

Posted 4 years ago

Oh no! Please accept our apologies and we will get onto our supplier as that shouldn't happen! However glad they fitted and I hope your daughter enjoys the Jamboree :) Thanks Scout Store

Posted 4 years ago

“I haven't received my goods yet. I find it frustrating that I cant talk to anyone about this problem either at Scout Store or your delivery agents DHL. I am emailing someone in the customer services dept at the moment but the response is slow. I may have to travel now to Glasgow to buy another belt as this is needed for Friday for the World Scout Jamobouree.”

Posted 4 years ago

Hi Elaine, You should always be able to reach us during 9-5 either on live chat or email and if you use live chat it will be really quick. You can find live chat on any web page on the site (it pops up when you land on homepage). We always make sure we do all we can to help when a parcel goes missing and in this instance we apologise that you haven't had the experience we would like you to have. Thanks Scout Store

Posted 4 years ago

“Excellent delivery times etc. But styles not accurately described and sizing is an issue....”

Posted 4 years ago

Hi Paul, We do try and provide size guides on every product but it is very difficult as humans are all different shapes and sizes and that is same for all clothing retailers. We apologise this hasn't been a good experience if you get a size form us that fits try and keep reordering the same and if you ever need to change our free returns service is always on hand to help! Thanks Scout Store

Posted 4 years ago

“The shirt is massive and would fit a small adult. I ordered the Xs and it’s three times too big for him, he’s nearly 11.”

Posted 4 years ago

Hi, We are sorry the shirt didn't fit if you could give us more information that would be great. We can also make a custom fit shirt too for uniform if the sizing isn't correct for your son. Thanks Scout Store

Posted 4 years ago

“Although the order arrived promptly, one of the items was not the size stated on the packaging. The items have to be returned for refund. I also found the cost to be much higher than a local uniform stockist.”

Posted 4 years ago

Hi Anna, We are sorry that you didn't get the correct size and I hope you got your refund using our free returns. We support local uniform stockists too and we are glad you managed to find what you were looking for. Thanks Scout Store

Posted 4 years ago

“No problem with scout store, but their delivery company failed to deliver 3 times and I had to subsequently re route the delivery. Didn't get the shirt in time for planned investment.”

Posted 4 years ago

Hi, Thanks for letting us know! this shouldn't happen and we apologise rest assured we will follow this up with our delivery provider. Thanks Scout Store

Posted 4 years ago

“Ordered the new Smurf Beavers top for myself. Washed once and looks like I have had it for years.”

Posted 4 years ago

Hi, Sorry that this has happened please use our free returns and we can exchange or refund the garment for you. Thanks Scout Store

Posted 4 years ago

“Ordered and paid for next day delivery on a Thursday (working hours) the stuff was delivered on a Monday. It was delivered to a neighbour despite people being in.”

Posted 4 years ago

Hi, We are sorry this shouldn't happen, if the order was placed before 1pm (this is on the next day delivery option) you should have received the next day if you did this and it didn't please contact customer services for a refund. We will speak to our couriers as the service we pay for should be to your door and signed for to make sure you get your order. Any other method is not part of our service and in this instance a driver has decided on their own to make this call. Thanks Scout Store

Posted 4 years ago

“Would have been better to send small products by Royal Mail 1st class as it would not only arrive at the same time but would be much cheaper. DHL is really not necessary.”

Posted 4 years ago

Hi, Thank you for your feedback we are reviewing carriage options specifically for badges to try and reduce the cost to customers. Thanks Scout Store

Posted 4 years ago

«
1
2
3
»

Scout Store is rated 4.3 based on 907 reviews