Scout Store Reviews

Name: Scout Store
Rating: 4.30

4.3 Rating 907 Reviews

81 %

of reviewers recommend Scout Store

Company Reviews

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Metrics

4.3

Based on 907 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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07511072493

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The shirt I purchased -ladies fdl polo- was far too small. Poor sizing again.”

Helpful Report

Posted 4 years ago

Hi, Sorry to hear this, please use our free returns and we will pass on the feedback to our buying team. Thanks Scout Store

Posted 4 years ago

“I found ordering online the most frustrating experience I've had for many a long time I ended up phoning your office and the lady I spoke to was most helpful talking me through what had to be done and directing me through your very bad illogical and most complicated website The time it took was far longer than the former facility of making a phone call and ordering items by word of mouth. All l I required was information documents as Local Training Manager to give to my new leaders. The Scout Association is making life very difficult for volunteer leaders by putting in place difficult systems to navigate ones way through Please can you restore the system of being able to make a phone call and order the papers that I require i.e. yellow cards and other supporting papers for new leaders Thank you Paul Ketteridge Local Training Manager Buckinghamshire”

Helpful Report

Posted 4 years ago

Hi Paul, Thank you for leaving feedback, our new website should make it easier to find what you need and generally our customers are very pleased to save time and hassle by ordering on the web directly. We ship over 1 million free documents every year and if we took these orders over the phone we would never be able to serve the amount of customers that we do. That being said you can phone in and speak to customer services however we no longer take payments over the phone to avoid the risk of your details being shared in an environment where cant guarantee your security. We feel we are making life as easy as we can for volunteers by allowing them to order online 24 hours a day and delivering these publications free of charge (for the free resources). Thanks Scout Store

Posted 4 years ago

“Before Christmas I returned a set of staged hike badges which were sent to me instead of the nights away I requested. I still have not received the correct badges or a refund despite phonecalls and emails. My latest order was correct and prompt. However, I avoid using the official Scout store as much as possible as I find the customer service at best inept and at worst shocking. They seem to have no compunction in taking money off their own leaders and Scout groups for incorrect, missing and bad quality products.”

Helpful Report

Posted 4 years ago

Hi, Firstly we would like to apologise and I have escalated this to our customer service team who will make sure you get the correct refund. We want to offer as best a service as possible and we will review your comments with the senior management team to make sure your feedback reaches the correct departments. We hope you will come back and shop with us again in the future. Thanks Scout Store

Posted 4 years ago

“Sadly I was disappointed by scout store. I accidentally added 2 jumpers to my basket which I realised just as I had confirmed payment. I got in contact immediately to be told that this order could not be cancelled or changed.”

Helpful Report

Posted 4 years ago

Hi, We are really sorry at the moment our system cannot handle any changes after confirmation, we do however offer free refunds so you wont be out of pocket. In future we are looking to develop a solution to this for our customer. Thanks Scout Store

Posted 4 years ago

“Ordered a hoodie was sent a totally different top.Not good for a first time order.”

Helpful Report

Posted 4 years ago

Oh dear this is odd not something that happens very often and we apologise! please use our free returns to exchange and give us another go and let us show you how good a service we can provide. Thanks Scout Store

Posted 4 years ago

“I paid for next day delivery as the Beavers were promised their badges before half term. Order made on Monday, meeting on Thursday, badges arrived late Friday.”

Helpful Report

Posted 4 years ago

Hi, This isn't good enough you should have had them on Tuesday I will escalate and investigate further please, please accept our apologies. Thanks Scout Store

Posted 4 years ago

“Wrong badge sent. Merit badge requested Green Knot , Commisioners commendation sent Purple knot sent”

Helpful Report

Posted 4 years ago

Oh no, We are very sorry this shouldn't happen please use our free returns service to exchange. Thanks Scout Store

Posted 4 years ago

“Key items not in stock, difficulty to search and no back order facility.”

Helpful Report

Posted 4 years ago

Hi, Thanks for leaving a review, we do monitor our availability and it is usually 95% plus can you be more specific so we can look into please (can email customer services with the issue). We are also adding a new feature soon where it will email when an item comes back into stock so you don't need to keep checking. Apologies in this instance you had a poor experience hopefully we can improve on this next time you shop with us. Thanks Scout Store

Posted 4 years ago

“Happy with my purchase but disappointed with delivery. I paid for next day delivery but didn't get my parcel for 4 days when it arrived too late for what I wanted it for.”

Helpful Report

Posted 4 years ago

Hi, Thanks for the review did you order it within the terms of delivery (it is on the button for Next Day). Worth double checking next time but in this instance we will refund you the full delivery and apologies that you waited 4 days. Thanks Scout Store

Posted 4 years ago

“2 items delivered on time. 14 to follow.”

Helpful Report

Posted 4 years ago

Hi, This is way to high I have escalated to our customer service team they will be in touch. Apologies and thank you for leaving a review. Thanks Scout Store

Posted 4 years ago

“I hold three roles in scouting and have used Scout Store for may years, as appointments secretary I always ordered all my forms etc. Due to new logo etc I am finding it increasingly hard to get the leaflets and forms I need. Over the past year the paperwork, forms, membership cards I would normally access are not available ! sad :(”

Helpful Report

Posted 4 years ago

Hi, Thanks for leaving a review, can you let us know via customer services exactly what you are missing please. We are changing over items with the brand but they are usually only out of stock around a couple of weeks unless there are reviews of the publications from the HQ teams\volunteer teams. Apologies for the hassle this has caused you but we are always happy yo help. Thanks Scout Store

Posted 4 years ago

“1. Why can't we order by telephone any more? Much easier for your customers. 2. When important publications are not available why is there no notification? Took forever to figure it out and needed a 'chat' to establish it. Not everyone wants to download PDFS.”

Helpful Report

Posted 4 years ago

Hi, Thank you for leaving a review, we stopped telephone orders due to minimise the risk of customers card details being heard in a busy call centre environment. It is much safer to order goods online where there are layers of protection and total discretion guaranteed. We are working on a button that will email when back in stock on all goods, publications can sometimes be out of stock for a longer period due to changes required to comply with new legislation or a change in rules. If it is a significant publication we do put a notice on the item detailing how long it will take to come back in. We are also committed to the service and last year we sent out 1.3m publications free of charge to our customers across the UK. I hope that helps answer your questions and apologies you didn't have a good experience this time. Thanks Scout Store

Posted 4 years ago

“Despite a long lead advertised on this event order, only one item came on time. The others were a fortnight behind. Delivery was awful - the box was left in my dustbin at the front of the house. It could have been removed by the binmen or stolen. No attempt was made to leave it with neighbours. At least all the clothes fit me, though the soft-shell is a close fit.”

Helpful Report

Posted 4 years ago

Hi, Thank you for leaving a review, we will speak to our courier service as this should not happen. We did communicate that our orders would be 2 weeks later than expected as one of our suppliers were late delivering goods and we would like to apologise for this. I am glad the clothes fit and I hope you like the design of the clothes and other products too. Thanks Scout Store

Posted 4 years ago

“My son has been lucky enough to be chosen for the World Scout Jamboree and we were encouraged to purchase extra items from the Scout Store. Having put in an order in February I was told that delivery would be towards the end of April. In March I was informed that one of the items had sold out but that the Scout Store would be sourcing additional items and was assured that I could still expect delivery at the original time. I then received an email at the beginning of May advising that my order had been delayed. It was finally delivered a week later. To 'compensate' me I was informed that I could have 15% off my next order. Bearing in mind that the only reason I shopped with Scout Store in the first place was because of the Jamboree, although this offer was appreciated, I feel that it is somewhat of an empty gesture as it is extremely unlikely I would be placing another order. I was very disappointed with the service offered.”

Helpful Report

Posted 4 years ago

Hi, Firstly we are sorry for the issues with the product and the delivery, our suppliers let us down and we felt it right to communicate and offer a discount on future purchases. You can use the 15% off when buying uniform too for your son or on any of our equipment ranges where its can be a substantial amount of money off. Thanks Scout Store

Posted 4 years ago

“My order was first placed on 5th March and I have in the past few days received the final part of the order. In fact I didn’t realise I was waiting for something that turned out to be Sixer leaflets. This was the third postage for what was a relatively small order. You need to give availability dates. I had to chase the order to be told you were waiting on the badges coming in. The problem was I had to ask; I wasn’t kept up to date. Also had I known how long I would have to wait I might have cancelled the order. Overall poor service. Scout store will not be my first choice in future.”

Helpful Report

Posted 4 years ago

Hi, Thank your leaving a review, we are currently experiencing some issues like this and we have a solution to fix it by bringing in a new system that should stop issues like this occurring. Apologies from us and i hope you will come back and shop with us again. Thanks Scout Store

Posted 4 years ago

“I am still waiting for half my order and despite emailing and requesting information regarding this I have received no contact ... quite disappointed.”

Helpful Report

Posted 4 years ago

Hi, Thanks for leaving a review I have escalated this to our customer service team. Thanks Scout Store

Posted 4 years ago

“1 of the items dropped off the order so I had to pay 2 delivery fees, I phoned up to explain and was told there was nothing they could do. Plus no email to say first lot was on way. Did at least get email explaining 2nd one would be late.”

Helpful Report

Posted 4 years ago

Hi, Thank you for leaving a review and apologies as this shouldn't happen, I will escalate your complaint and get you a refund for one of the delivery fees. Thanks Scout Store

Posted 4 years ago

“It doesn’t make it clear the sizes .. it’s very confusing what is adults and what is child’s , I returned a shirt last week to exchange but have not heard anything back at all .”

Helpful Report

Posted 4 years ago

Hi, Thank you for leaving a review, if you haven't heard please contact customer services they will be happy to help. We do try and make it clear what is adults and what is youth clothing in the description of the products and each product has a size guide within the description itself I hope that helps. Thanks Scout Store

Posted 4 years ago

“Really speedy dispatch of good which was great, Unfortunately I had to return the good for smaller sizes, but no communication regarding the return or about dispatch of new goods. My son s being invested next week, and at the moment has no uniform.”

Helpful Report

Posted 4 years ago

Hi, If you contact customer services they can assist you finding out where your returns are. Hopefully you have got the uniform in time! Thanks Scout Store

Posted 4 years ago

“Nice products particularly the iscout and new ranges but usually overpriced and the sizing & fit is atrocious. I had to buy two pairs of scout trousers in the same size to guarantee at least one pair fitted & sure enough one pair did fit (although they were badly seamed) the other was at least a size smaller despite being labelled as the same size. This seems to be a common theme now with Scout Store goods the quality is really poor and you end up sending more back than keeping as the sizing differs vastly between products. Another issue is the lack of stock availability particularly uniforms and badges - with badges I’ve found the order arrives in multiple bundles of badges sometimes over several months and often I’ve had two envelopes arrive on the same days post each containing a different badge - that’s not a cost effective way of running a business.”

Helpful Report

Posted 4 years ago

Hi, Thank you for taking the time to leave a review, we feel our pricing is fair and the quality good (we have a very low return rate on our products). However we are always looking to improve prices and quality where we can and the sizing is always pretty complicated as each retailer has different size specifications for a size range. Ideally we want to try and find the most harmonious specifications to match the majority of our customers. We did have some availability issues on uniform due to the typhoon in the far east we are now back in good availability and the badges have been going through re-branding we are now confident these issues should be isolated from now on. We apologise for any inconvenience caused. Thanks Scout Store

Posted 4 years ago

Scout Store is rated 4.3 based on 907 reviews