ShopTo.Net Reviews

Name: ShopTo.Net
Rating: 1.96

2.0 Rating 46 Reviews

24 %

of reviewers recommend ShopTo.Net

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Metrics

2.0

Based on 46 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email

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Phone:

0844 318 1328

Location:

unit 2 western center, bracknell United Kingdom
rg121rw

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ShopTo.Net 1 star review on 2nd December 2021

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Few issues I have had with ShopTo. Firstly they didn't bother dispatching my order I paid extra for 24 hour delivery. I had to contact them when it didn't turn up as I had received nothing at all to tell me what was going on. Their customer service is shockingly bad and out of spite just deleted my order without telling me, when I complained he deleted my account preventing me from doing anything about it. I emailed their CEO, Igor, and got nothing back. The only thing they have done is try to take down my negative reviews. Do not trust their 4.6 trustpilot review, they have another account on there with 1.2 stars and the common theme from everyone is that they get negative reviews taken down and leave the very suspect looking 5 star reviews that all focus on how great the experience was, none of these 'reviewers' have ever left more than 1 review. They will almost certainly try to get this review taken down to maintain their scam.”

Helpful Report

Posted 3 years ago

“I back-ordered a PS5 with Shopto, which they cancelled, claiming there were two going to my address. This is categorically not true, so they most likely either made a mistake or are making excuses because they ran out of stock. Dreadful experience, and I now have a complete lack of trust in this company and won't be ordering from them again. To make matters worse, when I posted this on trustpilot, ShopTo flagged it as "illegal or abusive" (which it is neither).”

Helpful Report

Posted 3 years ago

“I bought a digital game. I was unable to download it. I could not get onto the Nintendo store on my 3ds. Customer service was slow. I have been refused a refund. I am now stuck paying for an item I cannot use. BUYERS BEWARE.”

Helpful Report

Posted 3 years ago

“FAILED TO DELIVER ITEM. Bought Arkham Knight 7 Days ago with 1-3 days delivery - Still waiting So I purchased Batman: Arkham Knight on the 25/06/15 using the 1-3 day delivery option. Waited 7 days for the item to arrive before I decided to check if there was an issue with delivery. The Order page of the website only shows the status as:Completed. I have tried to track the order but it won't allow that to happen. I've called my local Royal mail sorting office they don't have the item. I try to raise it with Shopto their policy is that they have to wait 15 days before an item is "Lost". I have raised a ticket using their internal system 9 hours to ask for a full refund so I can purchase it at Tesco and get it delivered to a store next to me the NEXT day at no additional cost, sadly no one has been in touch all I have received is a "ticket" confirming I have contacted them. It's been a very poor experience indeed, I've used ShopTo in the past without issue however I've been using Tesco much more. Not sure why I went back to ShopTo, sure as hell won't be going back again. It's the same price at both retailers just one has a much better service. What I wouldn't pay for good service. 0 out of 5 stars.”

Helpful Report

Posted 8 years ago

“I ordered a game from ShopTo for Christmas. After a few weeks I realised I never got it and contact them through Facebook messenger. The agent on the other side was incredibly rude and basically told me I was lying and that they will not help in any way. Read the messages I got below and compare them to any other company Please stick to proper retailers and not places like this. A few of the messages include ShopTo: The item was shipped on the 17th of november Me: The royal mail tracking says delivered but I definitely did not get it ShopTo.Net: Ok, if the tracking says delivered, it has been ShopTo.Net: Contact Royal Mail to review the delivery and GPS data if you disagree with their delivered status Me: Yes but I did not get it. I don't know where it was delivered but it wasn't here Me: So basically Shopto is not willing to help in any capacity? ShopTo.Net: We have helped, we shipped your item, via the delivery carrier/method you requested, your delivery carrier has delivered your item ShopTo.Net: If you contact RM and they review and tell you they delivered the item somewhere other than the delivery address, get a report from them and provide it to ourselves Me: No you haven't helped. Every other company helps when mail gets lost or delivered to the wrong address the retailer helps and tries to find out where it went Me: I will contact royal mail but I will also publish this chat online so people can see the tone and nature of shopto's customer service ShopTo.Net: The item has been scanned, by your delivery carrier, upon delivery at the doorstep, the item was delivered nearly 10 days ago Me: I'll record the time of this chat and submit a complaint to your company ShopTo.Net: Please feel free to do as you choose.”

Helpful Report

Posted 1 year ago

“Great along as you don't have a problem... But as soon as you get a problem, good luck with that, no response from customer service now for 5 days and Facebook page just deletes your comments unless they are positive comments 😡 avoid this company 😡”

Helpful Report

Posted 3 years ago

“Used TrustPilot and they repeatedly report my honest account and try and call me a liar to have my review removed. They don’t take accountability for their errors. They’re rude and when they can’t intimidate you into changing a review to a 5 star one, they will report you and your integrity to have your review removed. They do that rather than being accountable for their mistakes and unprofessionalism. I contacted them via FB messenger (I was redirected after clicking the ‘message us’ button) because we paid for and did not receive an item. We were mocked, called entitled, accusatory and basically told ‘we sent it, deal with it, oh well’. At one point I was told I wouldn’t be sent a new one or refunded. The staff on Facebook messenger are disgustingly rude and condescending and because you ultimately end up having your query sorted by the staff above them in the ticket help desk department, they’re a massive waste of salary, sat being paid to be unprofessional and lose customers due to their ‘smart’ & unfunny replies. We finally got a refund from the real customer service team after creating a help ticket, who thankfully are polar opposites to the kids on the Facebook team. The help desk team should be the only point of call. The help ticket team are very professional and although take a little longer to reply. It’s worth it. You receive the help you deserve being a paying customer.”

Helpful Report

Posted 3 years ago

“I recieved an invoice from these ppl 4 days ago. I had not been online at the time the order was made. The order was for 50 pound for a live xbox gift card. I tried to contact them to tell them I had not made this order. I got no reply. I complained to PayPal and also my bank. Waiting to hear from PayPal. I did some research on this company which made me worry more only trust pilot have too good to be true reviews on this company. I put my negative review and within 5 mins I got a response from shopto.net.Not about my fraudulent order but they were not happy with my review. I told them why their only answer was talk to PayPal. I asked why have not recieved this so called code. They told me they do not send codes to emails. You have to go to your acc. But I don't have an acc I had not ordered from them. On the receipt it says in red letters that a fraud check will be made before you get your order and yet they had let someone use my email to make an acc with them without verifying the email address they were given, some fraud check that was didn't even bother to verify a potential customers email when they are being paid 50 pounds for a code that is being sent to that acc.Their only answer was talk to PayPal. I did not get any answers when I questioned their lack of concern that fraud has been committed here. Funny how they have a no refund no return policy on digital orders. They don't even care when an order has been made unauthorised. I have not recieved anything off them and feel they don't care as long as they get their money. Before you go believing the too good to be true trust pilot reviews read the ex employees reviews on glass door quite shocking DO NOT ORDER DIGITAL FROM SHOPTO. NET ONCE THEY RECIEVE YOUR MONEY HARD LUCK WOULD GIVE NO STARS FOR THIS DON'T CARE COMPANY YOU HAVE BEEN WARNED!”

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Posted 3 years ago

“I bought a digital game from shopto.net for my 3ds. When I tried to download it I was unable to access the Nintendo store. I asked for a refund. It was refused. I had to wait a long time to receive a reply to my messages. I have e have now paid for an item I cannot use. BUYERS BEWARE.”

Helpful Report

Posted 3 years ago

“Company took 77 quid from my account without permission. Its been 3 weeks trying to get it back while they spin a web of lies about me being hacked clicking links i shouldn't when there is clear proof the 77 went directly in their pocket on their invoice system. Total scam artists.”

Helpful Report

Posted 4 years ago

“The company hast created an account based on my E-mail adress by themselves and charged my Paypal account multiple times. The customer service (via Messenger) is rude and uses swear words. A company E-mail does not exist. Information by phone is charged extra and very expensive. They are violaating the data privacy act by refusing to give information about the personal data they are using from you. They claim the Paypal was hacked, while Paypal tells otherwise. A lawsuit has been filed.”

Helpful Report

Posted 4 years ago

“Purchased a Christmas gift. 6 days over their 14 day return period and can’t exchange. Son has received same gift from two people and they don’t offer extended Christmas returns. Told me to tell other person to take theirs back and also reported my review ok trust pilot to try prevent it showing.”

Helpful Report

Posted 4 years ago

ShopTo.Net is rated 2.0 based on 46 reviews