“The clothing is decent in quality and their designs are unique. However their service isn’t very good. Weeks go by after you make an order. They have options for different billing and shipping addresses at checkout however after weeks of waiting for my order they emailed me informing me that they will cancel my order because the billing and shipping can’t be different. This is something I have never experienced with a seller before. How can you buy gifts for someone if you don’t live at their address? After that I tried to order again but since it’s been multiple weeks the discount t code I used is no longer valid and some of the items are now sold out somehow. Prices are unreasonable outside of the discount so chances are I will not be able to order anything.”
“I would not recommend this sore, their shipping is not free as they pretend, you will still have to pay a portion of it at the door otherwise you won't get your items.
Also, their retur policy is very bad when their items are on sale.
I bought from this store long time ago and to be honest their items were very good and so was the service, but now the quality is bad and the return policy is the worst.”
“Ridiculous. Very poor customer service! I emailed customer service- never got a response. I submitted the customer service form online- never got a response. I sent multiple were switches to their WhatsApp number, waited several days, followed up several times, then they finally responded. I needed a couple tops for HAJJ. they said the soonest they can *ship* would be in FOUR WEEKS. Reading the reviews here, it’s clear that most likely they wouldn’t have even shipped out in four weeks. This is an absolute joke to wait a month ++ to get an order!
I even asked for them to make an exception since I need this for hajj, and I asked them to please try to send it out sooner, they said no.
IT’S UNFORTUNATE WHEN YOU WANT TO SUPPORT MUSLIM BUSINESSES, **** BUT THEIR BUSINESS PRACTICES ARE DISGRACEFUL ****!!”
“Very poor customer service. I ordered a thobe and kufi before the eid delivery deadline. However I have no news from them till now. Not to mention how much the items are overpriced. At least a good customer service would have made up for the excessive price.”
“Its wayyy overpriced! There is no need for a typical abaya to cost $119 as the sale price. Tunics are $60 as a sale price also. The price is what drives me away from the site all the time. I used to shop a lot on the site years ago, and its been like 5 years since I have bought a piece.”
“Sadly, will never buy from them again.
$120 for one thobe is decently pricey -- yet my thobe was absolutely terrible quality. Itchy fabric and poorly made all over, I was sincerely disappointed.”
“Ordered 3 weeks ago and were supposed to be delivered before eid. No delivery, no response from customer service, no update on their website, just showing order processing!
What a disgrace for claiming to be a business when no ethics.
NEVER BUY FROM THEM”
