Shuperb Reviews

Name: Shuperb
Address: Unit 3a-3b, 55 Hastings Road, Leicester, Leicestershire
Rating: 4.67

4.7 Rating 17,701 Reviews

92 %

of reviewers recommend Shuperb

4.7

Based on 17,701 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01163260605

Email:

cs@shuperb.co.uk

Location:

Unit 3a-3b,
55 Hastings Road,
Leicester
Leicestershire
LE5 0BT

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166

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The sandals are really nice, I bought 1 of each colour: pewter; silver; cream. The pewter is more golden than grey which is fine by me. They are comfortable, however, as I have wide feet and ankles(thanks Mum x) the ankle strap part is a tad tight to wear them all day so I think some 'easing' will be needed. All 3 pairs came with spare jewels, which is great.”

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Posted 3 years ago

“Easy ordering, delivered in good time and well packaged. The sandals are really nice, I bought 1 of each colour: pewter; silver; cream. The pewter is more golden than grey which is fine by me. They are comfortable, however, as I have wide feet and ankles(thanks Mum x) the ankle strap part is a tad tight to wear them all day so I think some 'easing' will be needed. All 3 pairs came with spare jewels, which is great.”

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Posted 3 years ago

“Arrived on time and well packed”

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Posted 3 years ago

“Excellent choice and fast delivery.”

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Posted 3 years ago

“Quick delivery nice blue Birkenstocks £70 very comfortable really pleased .”

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Posted 3 years ago

“Great sandals Not taken them off since I got them”

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Posted 3 years ago

“Very easy to navigate website, excellent price, great communication and fast delivery; what more could you want . Great online retailer.”

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Posted 3 years ago

“Very easy to order and the sandals were delivered on time , only took a couple of days so I was very impressed. Unfortunately the sandals weren't suitable so I had to return them which was a shame as they were lovely . Returns are also very easy . I ordered a different style which I received very quickly and am pleased to say they are perfect . Wouldn't hesitate to order from Shuperb again .”

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Posted 3 years ago

“Opened box to find upper of boot broken, very disappointed these hadn’t been checked before sending.”

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Posted 3 years ago

Dear Therese, Thank you for the review and for bringing this to our attention, I do apologise and this has been raised internally with my colleagues. We have since sent you a replacement pair and I do hope they arrived in perfect condition, please do let us know if you need anything else. Once again, I am sincerely sorry for any inconvenience caused. Best regards Sonal.

Posted 3 years ago

“Quick service love the product”

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Posted 3 years ago

“Shoes are amazing”

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Posted 3 years ago

“Great customer service .”

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Posted 3 years ago

“Excellent rapid delivery of exactly what I required - easy to find online -A1”

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Posted 3 years ago

“Very helpful customer service! Prompt delivery! Price-quality ammazing! Highly recommend!”

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Posted 3 years ago

“The sandals I ordered arrived as specified, fitted perfectly & we’re good value for money”

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Posted 3 years ago

“Good quality product at a reasonable price. Would recommend.”

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Posted 3 years ago

“I bought these to replace my old easy b slippers size 8 which were super comfortable and just right, velcro becoming a little old. The new replacements are slightly smaller and hit the end of my toes. Also velcro straps are narrower and non-attached from the sole to the top, the previous was attached to the slipper right up the side, I am not wide-fitting but need this supportive style for my badly fallen arches. I'm assuming the straps now are designed for ladies with wide swollen feet but I'm finding them a nuisance and can't fasten up as securely as before. I fully appreciate that for ladies with wider swollen feet, they may be perfect.”

Helpful Report

Posted 3 years ago

Dear Customer, Thank you for the review and I am sorry to hear that the item has not fit, as you had expected. We do find that all brands can vary slightly with their fittings and I can only apologise for any inconvenience caused. This is specified as being a wide-fitting pair and designed to fit wider feet, you are welcome to return the pair to us for a refund if they are unworn or please contact our customer services department and our very knowledgeable staff may be able to suggest a possible solution to make them fit as desired. Once again, please accept my sincerest apologies. Kindest Regards, Sonal.

Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“Excellent service. My order arrived very quickly in perfect conversation.”

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Posted 3 years ago

“The product was not as advertised and was exactly what we had not wanted (an orange strap). The product in the picture and the product that arrives should be exact. This was false advertising”

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Posted 3 years ago

Dear Customer, Thank you for the review and I am sorry to hear you have received a different pair from your order, we will be more than happy to look into and rectify this for you. Please can you kindly contact our Customer Services department via email at cs@shuperb.co.uk and we will be more than happy to investigate. Please accept my apologies for the inconvenience caused and we look forward to hearing from you. Kindest Regards, Sonal.

Posted 3 years ago

Shuperb is rated 4.7 based on 17,701 reviews