Shuperb Reviews

Name: Shuperb
Address: Unit 3a-3b, 55 Hastings Road, Leicester, Leicestershire
Rating: 4.67

4.7 Rating 17,698 Reviews

92 %

of reviewers recommend Shuperb

4.7

Based on 17,698 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01163260605

Email:

cs@shuperb.co.uk

Location:

Unit 3a-3b,
55 Hastings Road,
Leicester
Leicestershire
LE5 0BT

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166

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wrong item has been sent and no email to say it had been delivered. I have contacted customer services and asked them to send me the correct item.”

Helpful Report

Posted 7 months ago

Dear Customer, Thank you for the review and I am so sorry to hear this, I have sent you a direct email today in regard to the pair you have received. Please kindly respond to the email and we will be sure to have this resolved for you promptly. Kindest regards, Sonal.

Posted 7 months ago

“As my brother was gonna wear them, the buckle broke of so had to fix it not happy”

Helpful Report

Posted 7 months ago

Dear Sarbjit, Thank you for the review and I am sorry to hear this has happened to your pair, we will be more than happy to look into this for you. Please can you kindly contact our Customer Services department via email and we will be more than happy to investigate the matter? Apologies for the inconvenience caused and we look forward to hearing from you. Kindest Regards, Sonal.

Posted 7 months ago

“Orderd size 6, size 11 turned up”

Helpful Report

Posted 7 months ago

Dear Sam Thank you for the review and I am sorry to hear this, we have received your email and are looking into this, we will be sure to put this right and send you a direct response shortly. Sincerest apologies for the inconvenience caused here. Kindest regards, Sonal.

Posted 7 months ago

“Shoes arrived really quickly, hence the two stars but unfortunately they were not the same size as the same pair i already own in a different colour. They received the return the day after I sent them according to Royal Mail tracking but I only received the return confirmation two days ago dispite having them for almost a week. The refund will take 7-14 days but maybe even longer because they’re busy. Thankfully i always use Clearpay for companies I’ve never used before so I will be letting them know about the refund delay.”

Helpful Report

Posted 8 months ago

Dear Julie, Thank you for the review and I am sorry for any delay in processing your refund, we will always endeavour to process your refund as quickly as possible. In exceptional circumstances, refunds can take slightly longer but this has now been refunded for you and we have also notified Clearpay. We thank you for your patience and once again apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 7 months ago

“Unfortunately I did not receive what was described - it’s definitely NOT a slip on. It’s quite difficult to get it on in fact.”

Helpful Report

Posted 8 months ago

Dear Manda, Thank you for the review and firstly let me sincerely apologise for the experience you have had with your purchase. I have looked into the order and the pair ordered was the Skechers Go Walk Flex Lucy ladies Slip-On trainers black, the pair is specified as being a slip on style by the manufacturer and advertised as such. If we have sent you an incorrect item, please kindly contact our customer services team via email and we will be more than happy to look into this further, alternatively, we do offer a 30 day returns period if you are not completely satisfied with your purchase and you are welcome to return any unworn item for a refund. Once again please accept my sincerest apologies for the inconvenience caused here. Kindest regards, Sonal.

Posted 8 months ago

“Ordered 2 pairs of sandles. Good delivery but had to return one pair, still waiting for my refund where is it??!!”

Helpful Report

Posted 9 months ago

Dear Roy, Thank you for the review and I am sorry for any delay in processing your refund, we will always endeavour to process your refund as quickly as possible. In exceptional circumstances, refunds can take slightly longer but the returned pair has been received and we will have this refunded back to your original payment method in 1-2 working days. We thank you kindly for your patience and once again apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 8 months ago

“Terrible service by the Royal mail. Delivered to wrong address”

Helpful Report

Posted 9 months ago

Dear Raymond, Thank you for the review and I am sorry to hear this, we have been liaising via email and the package has been delivered to your neighbour as per Royal Mail. I have sent you a direct email with the GPS Scan and hope you can locate the parcel, I look forward to your response and please accept my sincerest apologies for the inconvenience caused here. Kindest regards, Sonal.

Posted 9 months ago

“Staff very polite and efficient, but the boots were shop soiled; particularly the right one which was badly creased and the leather uppers were mismatched.”

Helpful Report

Posted 9 months ago

“Still not had my exchange sorted!!!”

Helpful Report

Posted 10 months ago

Dear Dan, Thank you for the review and I am sorry for any delay in processing your exchange pair. Please kindly bear with us, we will have this processed as soon as possible and the requested size for the exchange dispatched. We thank you for your patience and once again apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 10 months ago

“I ordered shoes one evening by express and they arrived next morning but unfortunately the shoes had been mispacked and were the wrong colour. I returned them the same day and tried to reorder but the firm could not guarantee delivery by express until 5 days ahead (as it was over a bank holiday) which was after we needed them. I requested a refund which came through quickly.”

Helpful Report

Posted 11 months ago

“My shoes were far to narrow this is why I had to return them”

Helpful Report

Posted 1 year ago

“Disappointing that you charge for returns”

Helpful Report

Posted 1 year ago

Dear Customer, Thank you for the review and I am sorry to hear this, at present, we do not offer free returns, this is something we continue to monitor and hope to implement in the future. To counteract this, we offer every customer the option to buy a prepaid returns label for £1 extra & we cover the rest of the returns postage. We also allow one free exchange per order, should you need a different size. Please do contact us directly if you need any assistance and sincerest apologies for the inconvenience caused here. Kindest Regards, Sonal.

Posted 1 year ago

“Great shoes 👍”

Helpful Report

Posted 1 year ago

“The size was incorrect, they are more like a seven”

Helpful Report

Posted 1 year ago

“Not received any refund yet for the shoes I returned”

Helpful Report

Posted 1 year ago

Dear Debbie, Thank you for the review and I am sorry for any delay in processing your refund. We will always endeavour to process your refund as quickly as possible, in exceptional circumstances, refunds can take slightly longer. We thank you for your patience and once again apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 1 year ago

“I’m still waiting for a refund after returning them as they were to wide.”

Helpful Report

Posted 1 year ago

Dear Susan, Thank you for the review and I am sorry for any delay in processing your refund, we will always endeavour to process your refund as quickly as possible. In exceptional circumstances, refunds can take slightly longer, we received the return on 24/02/22 and will have this processed promptly. We thank you for your patience and once again apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 1 year ago

“Was not happy with delivery service. Shoes were not despatched as promised. Delivery was very late. I had to return the item as I bought them quicker from another website for same price.”

Helpful Report

Posted 1 year ago

Hi Maira, Thank you for the review and I do apologise for any delay in receiving your order. We always aim to have orders dispatched within 24-48 hours of an order being placed. In exceptional circumstances whereby we are ordering a specific pair/size in, it can take longer. Please accept my sincerest apologies for any inconvenience caused here. Kindest Regards, Sonal

Posted 1 year ago

“I loved both pairs of shoes ordered, but sadly neither fitted well enough. The chunky black loafers were too large, I could have used half a size smaller, but no half size available. The Brown pumps were very pretty and extremely comfortable, but gaped so much on both sides they looked sloppy and wrong before taking a single step in them.”

Helpful Report

Posted 1 year ago

Hello Barbara, Thank you for the review and I am sorry both pairs did not fit as expected. All brands and styles can vary with their fitting, the sizing is set by the manufacturer. You are more than welcome to return the order for a refund and I am sorry for any inconvenience caused. Regards, Sonal

Posted 1 year ago

“Theses shoes did not fit and I had to return them. I returned them on 19th Jan and have still not had a refund”

Helpful Report

Posted 1 year ago

Dear Claire, Thank you for the review and I am sorry for any delay in processing your refund, we will always endeavour to process your refund as quickly as possible. In exceptional circumstances, refunds can take slightly longer. We thank you for your patience and once again apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 1 year ago

“The size 14 shoes were closer to an 11.”

Helpful Report

Posted 1 year ago

Dear Customer, Thank you for the review and I am sorry to hear that the item has not fit, as you had expected. Unfortunately, all brands and styles can vary slightly with their sizing and the sizing is set by the manufacturer. We are happy for the item to be returned back to us for a refund, unfortunately the UK 14 is the largest we stock in this style. Please do let us know if you need any further assistance and once again, I am sorry for any inconvenience caused. Kindest Regards, Sonal.

Posted 1 year ago

Shuperb is rated 4.7 based on 17,698 reviews