Shuperb Reviews

Name: Shuperb
Address: Unit 3a-3b, 55 Hastings Road, Leicester, Leicestershire
Rating: 4.67

4.7 Rating 17,698 Reviews

92 %

of reviewers recommend Shuperb

4.7

Based on 17,698 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01163260605

Email:

cs@shuperb.co.uk

Location:

Unit 3a-3b,
55 Hastings Road,
Leicester
Leicestershire
LE5 0BT

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166

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a pair of school shoes for my granddaughter on 18th Dec. Shoes arrived soon after but found a random pair of patent shoes in the box...expected GEOX PLIE girls leather brogue school shoes. After a few emails the shoes were returned (postage paid by Shuperb) for replacement. Shuperb emailed on the 19th Jan (two weeks after posting) to say the shoes had been received...I was worried that they were lost. Still waiting for them to say the replacement shoes are on their way to us. If the box had been checked in December before despatch - then we'd have the correct shoes and not such a l-o-n-g wait for much needed school shoes.”

Helpful Report

Posted 1 year ago

Dear Customer, Thank you for the review and I am sorry you received a different pair, we have since sent a replacement which you are returning to exchange for a larger size. We are very thorough with quality control but it appears this was missed when dispatched so I am sorry for the delay. I have emailed you with instructions on how you can return the pair to exchange, we will cover the cost of the return via the use of our returns label. Please do get in touch if you need any further assistance and once again apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 1 year ago

“My order was processed and about 4 days later I received an email saying the sale item was out of stock. Disappointing .”

Helpful Report

Posted 1 year ago

Dear Customer, Thank you for the review and I am sorry the pair was not available in the size required. We had a stock issue with your pair, and our efforts to source a replacement from the supplier were not successful with regret. Whereby possible we will try and find an alternative we can offer that may be suitable but due to the nature of the product, there was nothing else we could suggest. I can confirm this has been refunded for you and we thank you for getting in touch as per the email you received so we could resolve this for you promptly. Once again, please accept my sincerest apologies for the inconvenience caused here. Kindest Regards, Sonal.

Posted 1 year ago

“Delivery was good but sadly shoes didn't fit so product description is not great. The order process online was a bit clunky and I expected to get a free returns label but after many attempts of trying to place the order the free label didn't materialise. I hoped this wouldn't be needed as we hoped the shoes would be a perfect fit but sadly they weren't and now we have to pay for the return which is annoying and disappointing. Can't fully rate the company yet as return hasn't been processed.”

Helpful Report

Posted 1 year ago

Dear Customer, Thank you for the review and I am sorry to hear the pair did not fit as expected, we have since received the return and processed your refund. We currently do not offer free returns but we do offer a prepaid returns label for £1 which can be purchased with your order and will cover any returns postage should you need to return an order. I can only apologise for the inconvenience caused here, our customer services team is always on hand to answer any questions you may have prior to placing an order and we are happy to clarify the terms regarding offers, discounts, returns so you are fully aware prior to placing an order. Once again, I am sorry for the inconvenience caused here. Kindest Regards, Sonal.

Posted 1 year ago

“Still waiting for refund originally returned day after delivery in november”

Helpful Report

Posted 1 year ago

Dear Alana, Thank you for the review and I am sorry for any delay in processing your refund, we will always endeavour to process your refund as quickly as possible. In exceptional circumstances, refunds can take slightly longer but this has now been refunded for you. We thank you for your patience and once again apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 1 year ago

“Slippers are lovely. Very disappointed about delivery. Expected them on Friday having paid for next day delivery. Received on Tuesday, with postage not refunded.”

Helpful Report

Posted 1 year ago

Hi Michael, Thank you for your review and I'm very sorry for the delay in receiving your order due to the Royal Mail industrial strikes. We are grateful for your patience and support during these times, sincerest apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 1 year ago

“Lovely boots but took a week to arrive & I'd paid £3.99 for express next day delivery so I'm not happy with delivery.”

Helpful Report

Posted 1 year ago

Hi Jayne, Thanks for your review and I'm very sorry for the delay in receiving your order, it seems due to the recent Royal Mail strikes, orders are taking longer than expected to arrive. We are dispatching orders promptly and I can only sincerely apologise for the inconvenience caused. Kindest Regards, Sonal.

Posted 1 year ago

“Not even received my order yet and getting asked to review the item”

Helpful Report

Posted 1 year ago

Hi Ellie, Thanks for your review and I'm very sorry you have not received your order yet, it seems due to the recent Royal Mail strikes, orders are taking longer than expected to arrive. We kindly ask to allow a little longer for your order to arrive and are grateful for your patience during these times. Sincerest apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 1 year ago

“Order and delivery fine however the boots are falling to pieces so will be contacting customer services”

Helpful Report

Posted 1 year ago

Dear Customer, Thank you for the review and I am sorry to hear this has happened to your pair, we will be more than happy to look into this for you. We have received your email and are currently looking into this for you, we will be sure to provide a further update promptly. Please accept my apologies for the inconvenience caused here. Kindest Regards, Sonal.

Posted 1 year ago

“My boots were too large I returned them on the 29th and have requested a size 4 instead, but I have no confirmation or any emails.”

Helpful Report

Posted 1 year ago

Dear Rosalyn, Thank you for the review and I am sorry the pair were too large; I can confirm the return was received on 03/11 and we did send you an email to confirm this. We are in the process of sending the exchange pair to you, we will be sure to confirm dispatch via email and provide your new tracking reference. Apologies for any inconvenience caused and please do let us know if you need anything else. Kindest Regards, Sonal.

Posted 1 year ago

“My order still has not been delivered.”

Helpful Report

Posted 1 year ago

Hi Timothy, Thank you for the review and I am sorry to hear this, Royal Mail do have some internal delays at present due to the Industrial Strikes. I have looked into this for you and the tracking was updated on Friday so I would very much expect for the parcel to arrive shortly, please kindly allow 1-2 more days and I am sincerely sorry for the delay here. We do appreciate your patience and support with the strikes and our customer services team is always on hand to provide assistance. Kindest Regards, Sonal.

Posted 1 year ago

“I still haven't received my item so i can't review”

Helpful Report

Posted 1 year ago

Dear Customer, Thank you for the review and I am sorry about this, we have experienced some delays with Royal Mail, due to the Industrial Strikes. This has now been marked as delivered, I do hope you have your order and please do let us know if you need any further assistance. Kindest Regards, Sonal.

Posted 1 year ago

“Really disappointed that the leather had a deep scratch. Have to send them back :-(”

Helpful Report

Posted 1 year ago

“I am sorry but still after a week i have not received my order and cannot understand through tracking why it has been to 3 sorting offices.”

Helpful Report

Posted 1 year ago

Dear Customer, Thank you for the review and I am sorry to hear you do not have the parcel yet. I can confirm the order has been dispatched with Royal Mail, but they are experiencing some delays due to the strikes and sheer volume of parcels moving through their network. Unfortunately, there are currently no parcel options available as it classed as being out for delivery, please can you kindly allow a little longer for the parcel to arrive? If you do not have your order by early next week or the tracking has not updated do let us know and we will be sure to raise this with them. I am sincerely sorry for the inconvenience caused here. Kindest regards, Sonal.

Posted 1 year ago

“Paid for one day delivery for holidays, received 3 days late so no trainers for holidays. Disappointed as I paid extra £12 for delivery.”

Helpful Report

Posted 1 year ago

Dear Customer, Thank you for the review and I am so sorry to hear the parcel was not delivered as per the Special Delivery. I am investigating this with Royal Mail and will be sure to provide a further update via direct email as soon as possible. Sincerest apologies for the inconvenience caused here. Kindest Regards, Sonal.

Posted 1 year ago

“Opened box to find upper of boot broken, very disappointed these hadn’t been checked before sending.”

Helpful Report

Posted 1 year ago

Dear Therese, Thank you for the review and for bringing this to our attention, I do apologise and this has been raised internally with my colleagues. We have since sent you a replacement pair and I do hope they arrived in perfect condition, please do let us know if you need anything else. Once again, I am sincerely sorry for any inconvenience caused. Best regards Sonal.

Posted 1 year ago

“Did not get the order as planned before my holiday 😌”

Helpful Report

Posted 1 year ago

Dear Neil, Thank you for your message. I'm really sorry that your item wasn't delivered in time. It looks like this was caused by an issue with our dispatch software, which has now been fixed. We have refunded the express delivery charge in recognition of the delay. Best regards, James.

Posted 1 year ago

“Small sizing. Now have to return and pay return costs.”

Helpful Report

Posted 1 year ago

Dear Emma, Thanks for the review and I am sorry these did not fit as expected, all brands and styles can vary with their sizing. We are more than happy to exchange the pair for a larger size at no extra cost if you wish, you can find how to do this below: https://www.shuperb.co.uk/returns-i5 Please do let us know if you need any further assistance and I am sorry for any inconvenience caused. Regards, Sonal.

Posted 1 year ago

“Easy ordering and returning, bit slow on refunding”

Helpful Report

Posted 1 year ago

Dear Helen, Thank you for the review and I am sorry for any delay in processing your refund, we will always endeavour to process your refund as quickly as possible. In exceptional circumstances, refunds can take slightly longer but this has now been refunded for you. We thank you for your patience and once again, apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 1 year ago

“Not very impressed comfy but the plastic rubs in various different placed”

Helpful Report

Posted 1 year ago

Dear Bev, Thank you for the review and I am sorry to hear this, if there is anything we can do to help please kindly get in touch via email at cs@shuperb.co.uk or via telephone on 0116 326 0605 and we will be more than happy to look into this for you. Please accept my apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 1 year ago

“Item arrived later than stated on 48hr tracked, customer service shocking. Informed had been sent, Royal Mail stated it hadn’t, then after ringing and stating Royal Mail has said it hadn’t been received. the next day, it was scanned 20 minutes away from shuperb base. Still awaiting envelope to return due to arriving to late. Would not order from again.”

Helpful Report

Posted 1 year ago

Dear Jade, Thank you for the review and I am sorry to hear the pair arrived later than expected. Unfortunately, you placed an order using the Standard Delivery option and we cannot guarantee a delivery date. If you need something by a certain date we do offer an Express Delivery Service you can select at checkout and would always recommend this. Although we did dispatch the order on time, we cannot control the scans of Royal Mail and they would scan the parcel at the nearest Mailing Centre at their convenience before sending the parcel to your local Delivery Office. We are offering you a free return and a refund as we appreciate the event has passed and you no longer need the pair. Please send them back with the label you can generate via the QR Code that we have emailed to you for a refund. Apologies for the inconvenience caused here. Kindest Regards, Sonal.

Posted 1 year ago

Shuperb is rated 4.7 based on 17,698 reviews