Shuperb Reviews

Name: Shuperb
Address: Unit 3a-3b, 55 Hastings Road, Leicester, Leicestershire
Rating: 4.67

4.7 Rating 17,698 Reviews

92 %

of reviewers recommend Shuperb

4.7

Based on 17,698 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01163260605

Email:

cs@shuperb.co.uk

Location:

Unit 3a-3b,
55 Hastings Road,
Leicester
Leicestershire
LE5 0BT

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166

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The sandels received were not the same as advertised by style. Picture shows advertised in brown wrong in black. Very dissatisfied.”

Helpful Report

Posted 1 year ago

Dear Barry, Thank you for the review and I am sorry to hear this has happened, we will be more than happy to look into this for you. Please can you kindly contact our Customer Services department via email at cs@shuperb.co.uk or telephone us on 0116 326 0605 and we will be more than happy to investigate the matter? Please accept my apologies for the inconvenience caused and we look forward to hearing from you. Kindest Regards, Sonal.

Posted 1 year ago

“Shoes seem fine but paid for delivery to be Friday . Shoes did not arrive until Monday wasted extra payment. Disappointed by that.”

Helpful Report

Posted 1 year ago

Dear Customer, Thank you for the review and I am sorry to hear this, I have looked into this for you and we would have gladly refunded the initial delivery costs but you did not select or pay for the Express Delivery. The pair was dispatched on free Standard Delivery as requested at checkout which is why the order did not arrive until Monday. I am sincerely sorry for any inconvenience caused here and please do get in touch if you wish to discuss this with us further. Kindest Regards, Sonal.

Posted 1 year ago

“Very prompt service. However in silver, box said silver but sandals inside were gold. Item returned”

Helpful Report

Posted 2 years ago

Dear Susan, Thank you for the review, I am so sorry to hear this. I am currently investigating this for you and will be sure to provide an update as soon as possible. Once again, please accept my sincerest apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 1 year ago

“We are in the process of sending a pair of shoes back and have reordered a size larger. We are still waiting for a refund for the original pair so I will hold back on a full review till I receive a refund .”

Helpful Report

Posted 2 years ago

Dear Lee, Thank you for the review, we will always endeavour to process your return as quickly as possible and I can confirm this has been refunded for you. I do hope the larger sized pair fit and please do let us know if you need anything else. Kindest Regards, Sonal.

Posted 2 years ago

“I have to purchase the return label for £1. Then find a printer. Talk about inconvenience.”

Helpful Report

Posted 2 years ago

Dear Customer, Thank you for the review, if you do not have a printer, we are happy to send the label to you via email with a QR Code that you may take to the Post Office. They can scan the code from any smart device and generate the label for you. You are welcome to send us an email request and we will send a QR Code label across or you can create it yourself via the website. Apologies for any inconvenience caused. Kindest Regards, Sonal.

Posted 2 years ago

“These boots were too narrow for my feet, not a problem I thought I’ll return them. The returns process is way too complicated! Apparently I was supposed to have paid £1 when I ordered them to include a returns label. This I hadn’t done and ended up having to buy it through the website plus £2.50 for postage. This I eventually managed but then the label would not download for me to print, this involved a further delay whilst I corresponded with the company to resend me a returns label, which I did, but this was accompanied by an explanation of what I should have done! Just be wary of returns to this company. I am not impressed, why can’t they just put £1 on the cost of everything and include a returns label in your parcel??😡”

Helpful Report

Posted 2 years ago

Dear Jackie, Thank you for your review. I can only apologise if you believe we have not handled this as well as we could have done. We certainly did not wish to be patronising or want to go back and forth in our communication with you, so I apologise for that too. We currently do not offer free returns as we offer free delivery so we recommend our customers purchase the prepaid returns label with their order to make returns quick and easy. The confusion caused here was because you created a new order for just a returns label and did not download it from the website as initially instructed. I can only sincerely apologise for any inconvenience caused here and we do appreciate your invaluable feedback. Best regards, Sonal.

Posted 2 years ago

“Not much.to say.”

Helpful Report

Posted 2 years ago

Hi Ian, Thank you for the review. Please kindly contact our Customer Services department via Email, Telephone or Whats App if you need any assistance, we will be more than happy to help. Please accept my apologies for any inconvenience caused and we look forward to hearing from you. Kindest Regards, Sonal.

Posted 2 years ago

“I have written a review further down the page.”

Helpful Report

Posted 2 years ago

Dear Andrew, Thank you for the review and I am sorry to hear this, we have since issued you with a refund for the pair and please accept my apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 2 years ago

“Was told delivery would be next day however took 5 days to arrive, wanted shoes for my holiday but didn’t arrive in time”

Helpful Report

Posted 2 years ago

Dear Christine, Thank you for the review and I am sorry the order did not arrive in time for your Holiday. I did speak to you on the phone in regards to this and explained there was a delay with Royal Mail, the parcel was still in transit and at the Mail Centre. As per our telephone call, I am more than happy to issue you with a prepaid returns label should you no longer need the pair. Please feel free to get in touch and once again I am sincerely sorry for the inconveneince caused. Kindest Regards, Sonal.

Posted 2 years ago

“I bought a pair of boots but unfortunately it doesn’t state on the website they are not true to size so my normal size 8 that I took was too small and I needed a size 9 which they do both do in that particular boot. So to pay £4 to send them back I’d frankly not on and it should be free returns. Either that or the boots should be true to your own size and a true fit.”

Helpful Report

Posted 2 years ago

Dear Adele, Thank you for the review, I am sorry to hear you are displeased and that these did not fit as expected, all brands and styles can vary with their sizing. We do not currently offer free returns as we offer free delivery, to ofset this we offer every customer the opportunity to purchase a prepaid returns label for £1 extra with their order and we then cover the remainder of the returns postage. We do appreciate your feedback and will continue to monitor this, with the hope that we may be able to offer free returns in the near future. Once again, I am sorry for any inconvenience caused here. Kindest Regards, Sonal.

Posted 2 years ago

“Sadly had to return my boots- waiting for money back. Made well, but could not get on- advertised for wider leg & feet, so disappointed”

Helpful Report

Posted 2 years ago

Dear Alison, Thank you for the review and I am sorry to hear this the pair did not fit as expected, they are just advertised as being a regular fitting pair. I can confirm we have received the return and are currently processing the refund for you, we will do this as quickly as possible. Please accept my apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 2 years ago

“Extremely slow on refunding your cash. I returned an item 2 weeks ago and no refund yet.”

Helpful Report

Posted 2 years ago

Dear Customer, Thank you for the review, we will always endeavour to process your refund as quickly as possible, in exceptional circumstances, refunds can take slightly longer. I can confirm the refund has been processed and we do appreciate your patience at this busy time, I am sincerely sorry for any inconvenience caused. Kindest Regards, Sonal.

Posted 2 years ago

“The mud dogs fitted me fine but I couldn't get them off, too tight. I have returned them unfortunately, please can I have a refund asap. Diane Vincent”

Helpful Report

Posted 2 years ago

Dear Diane, Thank you for the review and I am sorry to hear the pair did not fit as expected. We have received the return and this has been refunded for you. Please accept my sincerest apologies for any inconvenience caused. Kindest Regards, Sonal.

Posted 2 years ago

“The boots appear to be of sub-standard quality, and I would like to return them, but since I am in the US, there is no mailing label offered or help with returning them, so I am stuck with them, which is a waste of my money and that is not pleasing at all. So I am not happy with your company, sorry.”

Helpful Report

Posted 2 years ago

“Zatím jsem nedostal nic, nikdo mě neupozornil, že mě čeká celní poplatek, který dělá třetinu ceny zboží i s cenou dopravy, takže jsem hodně naštvaný. nikdo mě neupozornil na to, že budu muset zaplatit celní poplatek. A to ještě nevím, jestli mě ty boty budou, takže jen 2 hvězdy, zatím.”

Helpful Report

Posted 2 years ago

“Unfortunately shoes were too small, however feedback is don’t ask reviews too early as order was returned yesterday”

Helpful Report

Posted 2 years ago

Dear Simon, Thank you for the review and I am sorry to hear the shoes were too small, I can confirm your refund has been processed. Apologies for the Review request, this is an auto-mated system that is triggered after a certain amount of days have passed, since your order was initially placed. The Reviews are not solely requested for orders that you keep but a general reflection of your entire experience with us, regardless of an order being returned or not. I can only sincerely apologise for any inconvenience this may have caused and please do let us know if you need anything else. Kindest Regards, Sonal.

Posted 2 years ago

“De schoenen zijn erg ok maar het is wel spijtig dat je wanneer je via de site besteld geen weet hebt van de extra douanekosten. Wij betaalden reeds 29,99 euro verzending, komt daar nog 45,99 euro douanekost bij, dan worden het wel dure schoenen. Kan dit misschien voorzien worden op jullie site zodat mensen niet meer uit de lucht vallen.”

Helpful Report

Posted 2 years ago

Hallo Bedankt voor uw beoordeling en het spijt me dit te horen. Helaas hebben we geen invloed op deze heffingen en worden eventuele invoerrechten door uw eigen regering toegepast. We raden de klant aan om in te checken in het invoerrechtbeleid van zijn eigen land, voordat hij bestelt en dit op de website te specificeren en ons klantenserviceteam staat altijd voor u klaar om eventuele vragen te beantwoorden voordat u een bestelling plaatst. Het spijt me voor het ongemak. Groeten, Sonal

Posted 2 years ago

“Absolute nightmare to return shoes”

Helpful Report

Posted 2 years ago

Dear Judi, Thank you for the review and I am sorry to hear that. We do try and make returns as easy as possible and are always looking for ways to improve our service so we really do appreciate your feedback. I can confirm we have since received the shoes back and your refund has been issued. Once again please accept my sincerest apologies for any inconvenience caused. Kindest Regards, Sonal.

Posted 2 years ago

“The boots are perfect, as described, good quality and a comfortable fit. My issue is with the delivery. Shipping all across the UK and NI is free of charge on orders over £10. However to ship to Dublin cost me €19 through DHL: no options given and no warning until I was midway through the checkout. Having begrudgingly paid, I then had to wait 5 working days for the order to process and dispatch, and no sooner had DHL got their hands on my order, all tracking information was withheld and I was told that I owed €26 for an Import Tax Advance Payment. Added to the extortionate delivery charge, this has almost doubled the original price of my boots and left a very sour taste in my mouth. Very disappointed, will not be shopping here again.”

Helpful Report

Posted 3 years ago

Dear Sam, Thank you for your review and I am sorry to hear this. Unfortunately, we have no influence over these charges and any import duties are applied by your own government in lieu with Brexit. We do recommend for the customer to check into their own countries import duty policy, before ordering and this is also stated on our website. I am sorry that we cannot help with this and please accept my apologies for the inconvenience caused. Best Regards, Sonal.

Posted 3 years ago

“The shoes are a lovely quality, but the returns policy isn’t very clear and I had to pay extra to return shoes that didn’t fit well. It wasn’t clear that the £1 easy return had to be purchased in advance (when there may be no need to return the shoes). I felt a bit scammed, to be honest. I paid £5 and got nothing worthwhile in return. This isn’t sustainable as a way of shopping for shoes, in my opinion. I won’t be buying online from Shuperb in the future.”

Helpful Report

Posted 3 years ago

Dear Dan, Thank you for the review and I am sorry to hear you did not have the best experience. Whilst we do offer free standard delivery on orders over £10 to Mainland UK, we currently do not offer free returns and therefore offer every customer the option to purchase a prepaid returns label with their order to make returns easy. This is clarified in our Terms and Conditions, I am sorry if you feel this was not clear enough. It is something we continuously monitor and do appreciate your feedback. We are also always happy to help with any queries you may have before placing any order, you can contact us via Telephone, Email or WhatsApp. We will confirm receipt of the parcel once we receive the return and once again please accept my sincerest apologies for any inconvenience caused. Kindest Regards, Sonal.

Posted 3 years ago

Shuperb is rated 4.7 based on 17,698 reviews