Shuperb Reviews

Name: Shuperb
Address: Unit 3a-3b, 55 Hastings Road, Leicester, Leicestershire
Rating: 4.67

4.7 Rating 17,698 Reviews

92 %

of reviewers recommend Shuperb

4.7

Based on 17,698 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01163260605

Email:

cs@shuperb.co.uk

Location:

Unit 3a-3b,
55 Hastings Road,
Leicester
Leicestershire
LE5 0BT

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Shuperb 5 star review on 27th February 2024

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The boots I purchased were too big and I must admit were not the same colour as shown,had they have fitted I would probably have kept them. I returned them.”

Helpful Report

Posted 4 years ago

“Not brilliant quality at all, and seriously undersized. I bought a size bigger than I should need to be on the safe side and they were still tight.”

Helpful Report

Posted 4 years ago

“For boots advertised as dog walking boots totally unsuitable..you can feel every stone underfoot no support might as well have been wearing slippers Will keep them for the garden as they are no good for taking the dog for walks over fields/woods”

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Posted 4 years ago

“Items sent to me in good time, unfortunately the shoes didn't fit, cost me over £6.00 to return the shoes that cost just £31.00 in the first place. I will not be shopping online with Shuperb again.”

Helpful Report

Posted 4 years ago

Dear Steve, Thank you for your review. I'm sorry to hear that you weren't pleased with our returns process. I can see that you did not make use of our prepaid returns label when you returned your item. If you had use our label, it would have cost you nothing to return at the post office and we'd have just deducted £3.50 from the refund to cover it. If you do shop with us again, I would recommend to look into our prepaid return option. Kind regards, James.

Posted 4 years ago

“The Birkenstock sandals I ordered were extremely narrow. Even on the widest setting, they were too narrow. Not a problem I have ever had before and I own six pairs of Birkenstocks. I rang Shuperb for advice and was instructed to read the website. I sent them back and was told by email that if they met Shuperb's return rules I would get a refund! I did but with a deduction, presumably for postage. The shoes were not listed as narrow, indeed the foot bed was not narrow. Very disappointing experience. Will not use Shuperb again.”

Helpful Report

Posted 4 years ago

Dear Customer, Thank you for your review. I'm sorry to hear that the item didn't fit as expected. I can confirm that your refund was issued with a deduction for the use of our prepaid returns label, as per our normal policy. Again I can only apologise if you were disappointed with your experience with us. Best regards, James.

Posted 4 years ago

“unfortunately i ordered the wrong size of shoe which I noticed only 2 hours after ordering ,I sent an email to the sender to ask if this could be changed as the order had not been processed.I was advised that this could not be done but the seller advised me she had cancelled the original order and refunded my money and to re-order with the correct size which was fair enough.The problem was that in the short time it took to re-order which was no more than two days the price had increased by £5 and it was a smaller size ordered .Has the seller seen an opportunity to increase their profit?”

Helpful Report

Posted 4 years ago

Dear Tony, Thank you for your review. We've not received any request from you to cancel an order, and in fact we've only received one order from you this year. I think you might have gotten us confused with another seller. You probably asked another seller to cancel your order with them, and you then ordered the new pair with us. Best regards, James. Best

Posted 4 years ago

“I can't write a review because I am still awaiting delivery of order I placed in April. An update of delivery would be appreciated.”

Helpful Report

Posted 5 years ago

Dear Carol, Thank you for your review. I can see that your issue has been resolved, as the item was delivered to Argos and then returned to us as it wasn't collected. We issued your refund a few days ago. Kind regards, James.

Posted 5 years ago

“Too expensive to return shoes internationally. Almost the cost of a 75.00 pair of shoes. Thanks”

Helpful Report

Posted 5 years ago

Dear Nancy, I'm sorry to hear that you're having trouble finding an economical return carrier. We'd recommend to use USPS to send the item back. We've previously had customers in Hawaii pay around $20 to return to the UK using USPS. As long as your return is shipped within 30 days of original delivery to you, then we'd be happy to process it once we receive it back. Best regards, James.

Posted 5 years ago

“My wife bought this shoes for me, I was delighted until I found out the price you took for them £56. They are available on line for £38. A difference £18 something wrong somewhere.”

Helpful Report

Posted 5 years ago

Hi Norman, Thank you for your review. I'm sorry to hear that you aren't happy with the price of your shoes. I can see that the recommended retail price of your pair is actually £70, so they are discounted on our side. It sounds like another seller has discounted them even more, and I can appreciate that you are eager to get the best deal. Therefore you are welcome to return the item to us for a refund under our 30 day returns policy. If you have any questions about this then don't hesitate to contact us through eBay. Best regards, James.

Posted 5 years ago

“Having ordered two pairs of Dr Keller Brian style shoes one black,one brown ,the brown where a nice fit but the black pair were misshaped in the heels they were too large. I phoned the company and and they said they would need to see them,they sent a return lable I sent them back and recieved a email saying they would refund but would take £3.50 postage.I would not have minded had I returned the shoes for no good reason but am unhappy to be charged when they had a fault.So no I will not use shuperb again !.”

Helpful Report

Posted 5 years ago

Dear David, Thank you for your message. I am sorry that you haven't had the best experience with us. On our end I can see that we received your black item back and checked the fit, and we found it to fit correctly. Therefore we processed your item for a refund as per our normal returns policy, which includes a £3.50 deduction for the use of our returns label. I hope that this sheds some light on the issue. Kind regards, James.

Posted 5 years ago

“bought shoes for xmas present out of time to return wont accept ... not very flexiable as bought bigger size from them”

Helpful Report

Posted 5 years ago

Hi, Thanks for your message. I have had a look into this and I cannot see any communication between us regarding your order. Furthermore I cannot see any other order on our system from you under your name, your postal address or your email address. In order to discuss this further please contact us at cs@shuperb.co.uk. Best regards, James.

Posted 5 years ago

“Ordering/Delivery was fine but boots were faulty - one all scratched and kink in leather so were clearly not checked before being sent out. Returning today for a full refund.”

Helpful Report

Posted 5 years ago

Dear Victoria, I am very sorry to hear about this. We'll be sure to get this resolved for you as soon as possible once we receive the item back. Kind regards, James.

Posted 5 years ago

Dear Victoria, Just to confirm, we have now received your item and have refunded you in full. Apologies once again for the problem. Kind regards, James.

Posted 5 years ago

“Not wide fit as described sorry had to return.”

Helpful Report

Posted 5 years ago

Dear customer, I am sorry to hear that the item did not fit you. I can confirm that we have refunded your purchase. Kind regards, James.

Posted 5 years ago

“I found Shuperb to be very rigid and un-customer friendly when it came to my problem with my boots. I had bought them on a Black Friday sale, but sadly they were a little too big. Having called and calmly explaining my situation they refused to exchange (I had to refund and send them back) and they wouldn't allow me to use the sale price, insisting that I return and wait for the money to come back into my account and then buy a new pair for full price. I found that despite calling and talking human to human, there was no flexibility. They did not outline that sale items weren't able to be exchanged (even though I just wanted 1/2 a size down) on any of the communication I received, hiding it in terms and conditions that weren't obvious in the first place. I have now had to wait for this refund to process, and then buy the shoes again. I certainly won't be placing an order on this website, instead I will take my money elsewhere (to a company that offers free returns instead of taking money off your refund - UNACCEPTABLE). It's a shame, because service was so fast to arrive, but it's been ruined by this terrible customer service. Would NOT recommend.”

Helpful Report

Posted 5 years ago

Hi, I am sorry to hear that you are unhappy with our service. We do clearly specify on our website that we do not offer exchanges for discounted items. If you aren't happy with our policy then I can only apologise for this. Best regards, James.

Posted 5 years ago

“The slippers I have received were each different in width. The difference was significant * about 2 cm) . I have noticed that after I removed the tags off, so unfortunately couldn't returned them. I am really disappointed, ending up with 2 different slippers as one pair.”

Helpful Report

Posted 5 years ago

Hi Libusha, I am sorry to hear about this. If you contact us through eBay then we'd be more than happy to investigate the problem. Please send us some photos of the problem through and we'd then look to get back to you at the soonest. Best regards, James.

Posted 5 years ago

“I was impressed with the timeline with my original order but the shoes didn't fit and I sent them.back on 10/11/18 and I have heard nothing I don't want my money back I want another size which I advised you of with the paperwork I sent back in the parcel send me the shoes and I will right a review”

Helpful Report

Posted 5 years ago

Hi, I do apologise for the delay in processing your exchange. We had ordered the item in specially for you from our supplier, but we didn't receive it when we expected. I am glad to see that your item was dispatched and delivered in November. Best regards, James.

Posted 5 years ago

“You sent me boots that were too large(obviously US vs Eu sizes are not accurate) and made me pay $58 to send them back to you for a refund........make this right..... refund my $58”

Helpful Report

Posted 5 years ago

Dear William, Thank you for your review. I am sorry that you feel this way. We have received your item back and have refunded your order. Upon fit-testing the item we did find that it was correct, and so we cannot offer to cover the cost of postage. I'm very sorry that we cannot be of further help here. Best regards, James.

Posted 5 years ago

“no i wasted my money as they not suitable for me”

Helpful Report

Posted 5 years ago

Hi Margret, I'm sorry to hear about this. You are welcome to return the item for a refund, you just need to make sure that it's unworn, in its original packaging, and is posted back within 30 days of receipt. If you have any questions or queries then please don't hesitate to get in touch. Best regards, James.

Posted 5 years ago

“Wrong size sent, still haven’t received the correct ones”

Helpful Report

Posted 5 years ago

Hi Stuart, I do apologise for the problems which have occurred with your order. I have ensured that you will receive your replacement at the soonest possible time. It should be with you for tomorrow. Best regards, James.

Posted 5 years ago

“I did not recieve what was advertised! And after contact no positive answers! decided to keep Item to avoid more negative answers! Dissapointed! Mr Norman WATT.”

Helpful Report

Posted 5 years ago

Hi, I do apologise for this issue. I believe that we have spoken before about this. We had offered to accept the item back at no cost to you, we just needed you to request a return through eBay. Unfortunately we never heard back from you after that, until now. If your item is unworn then you are welcome to return it for a refund, please just open a return through eBay as we discussed. Best regards, James.

Posted 5 years ago

Shuperb is rated 4.7 based on 17,698 reviews