Shuperb Reviews

Name: Shuperb
Address: Unit 3a-3b, 55 Hastings Road, Leicester, Leicestershire
Rating: 4.67

4.7 Rating 17,701 Reviews

92 %

of reviewers recommend Shuperb

4.7

Based on 17,701 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01163260605

Email:

cs@shuperb.co.uk

Location:

Unit 3a-3b,
55 Hastings Road,
Leicester
Leicestershire
LE5 0BT

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166

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good to get comfortable trainers with black (instead of white) soles.”

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Posted 3 years ago

“Need uk 3 size instead of uk 4.... Looking forward to get it soon...”

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Posted 3 years ago

“Beautiful shoes at a bargain price.Sprrfy delivery.Thank you.”

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Posted 3 years ago

“Extremely poor service. Delayed delivery, received shoe with defects. Contacted customer service immediately. Dragged the enquiry with unnecessary questions and requested several photos as proof. After all the explanations and photos no favourable result from the company who should be responsible for their products. Be careful before you purchase.”

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Posted 3 years ago

Hello, Thank you for the review and I am sorry that you aren't happy with our service here. We did speak to you in regard to the pair you received and issued a prepaid returns label so the pair could be returned for a direct replacement. Unfortunately, even though the issue was raised the pair was returned back to us with clear signs of wear. We are very fair with our returns policy, and we always inspect items upon receipt, as part of our thorough returns process to identify any problems with returned goods. We are in no way trying to shun our responsibility towards our customers but if an item is reported as having an issue upon delivery, for example a cosmetic issue, it should be returned back to us unworn so we can resolve the matter promptly. I do apologise for the inconvenience caused here but as you chose to wear the pair, we were unable to accept them back. Kindest Regards, Sonal.

Posted 3 years ago

“Perfect fit”

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Posted 3 years ago

“Excellent service,quick delivery of hard to find shoes.”

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Posted 3 years ago

“I ordered a pair of Hunter wellies and they were delivered on the second day after ordering them online. Happy with the prompt service.”

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Posted 3 years ago

“Only worn them around the house so far but they feel so soft and comfortable, I think they'll quickly become favourites.”

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Posted 3 years ago

“Great product, very competitive price. Fast delivery Fabulous Thank you”

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Posted 3 years ago

“great prices and efficient delivery.”

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Posted 3 years ago

“Still have not received my order although full payment has been taken”

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Posted 3 years ago

Dear Lucy, Thank you for the review and I am sorry about this, we have experienced some delays with Royal Mail, due to the Industrial Strikes. This has now been marked as delivered, I do hope you have your order and please do let us know if you need any further assistance. Kindest Regards, Sonal.

Posted 3 years ago

“I still haven't received my item so i can't review”

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Posted 3 years ago

Dear Customer, Thank you for the review and I am sorry about this, we have experienced some delays with Royal Mail, due to the Industrial Strikes. This has now been marked as delivered, I do hope you have your order and please do let us know if you need any further assistance. Kindest Regards, Sonal.

Posted 3 years ago

“Very prompt service and my boots that I love came in a lovely box very well packaged. This is my first order from Shuperb, will definitely be ordering again.”

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Posted 3 years ago

“Prompt delivery”

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Posted 3 years ago

“So pleased with the clogs we bought so thought we would order some more for a present, but all the navy ones had sold out. Shame. Will have to wait until you restock.”

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Posted 3 years ago

“Excellent service. Really happy with my purchase. Highly recommend.Will definitely shop with you again.Thankyou🙂”

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Posted 3 years ago

“Shoes excellent. Prompt postage but box was a bit tatty upon arrival. Shoes were not damaged.”

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Posted 3 years ago

“Comfortable and stylish”

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Posted 3 years ago

“The trainers were just what I was looking for Thank you”

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Posted 3 years ago

“Lovely little boot v good value for money. Fit is good and seems to be comfortable although I have not used them yet. Happy with my purchase and would use again.”

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Posted 3 years ago

Shuperb is rated 4.7 based on 17,701 reviews