Simple Lighting LTD Reviews

Name: Simple Lighting LTD
Address: 10 Appin Road, Birkenhead, Wirral
Rating: 4.73

4.7 Rating 745 Reviews

93 %

of reviewers recommend Simple Lighting LTD

4.7

Based on 745 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Simple Lighting LTD 5 star review on 31st July 2026

Benoy Medakkal Francis

Simple Lighting LTD 5 star review on 5th July 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst company to buy from. Please DON’T.”

Helpful Report

Posted 11 months ago

Dear Raheem, Thank you for taking the time to share your feedback with us. We’re truly sorry to hear about your negative experience with Simple Lighting LTD. Your satisfaction is important to us, and we want to understand the issues you encountered. Could you please let us know what specific problems you faced and how we might improve our service? We appreciate your insights and hope to have the opportunity to make things right. Warm regards, Team Simple Lighting LTD

Posted 10 months ago

“How can I write a review before i get the lights delivered”

Helpful Report

Posted 11 months ago

“You’ve asked me to review my purchase. I browsed and ordered on line. But all I’ve received is an email saying you don’t have stock and either accept a refund or wait 2/3weeks.”

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Posted 1 year ago

“Order was placed delivery was paid on 3-5 days good Deere advised by royal mail for Thursday on Thursday advised delivery could not be made due to insufficient delv address on checking no number or street name was included they stated it is my fault and they can not check every order while I accept this they are not Amazon dealing with countless orders daily and to send out an order with no number or street name from a lightning only business is not so good cancelled and bought elsewhere”

Helpful Report

Posted 1 year ago

“Just a caution of warning to any professionals ordering from this company. As we all order goods ready to be installed when sparks booked in, be aware that if you do not install within 5 days and find a fault, they will have nothing to do with your claim, it has to be logged within 5 days of delivery, impossible when ordering goods throughout the duration of an office install. Worst customer service, DO NOT RECOMMEND.”

Helpful Report

Posted 1 year ago

“Great service UNLESS something goes wrong. 2 of the 10 downlights I bought failed to work and in fact cracked 2 brand new GU 10 bulbs. When I asked for replacement lamps (worth less than GBP 10), SimpleLighting.co.uk wouldn't help resolve the issue unless I paid GBP60+ for electricians to come back and get me the batch numbers of the faulty items.”

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Posted 1 year ago

“Placed order over 3 weeks ago parcel was never delivered to chosen shop to be collected. We still have no refund no product. We have been back and forth trying to get our money back with no joy. Constantly passed back and forth. They are aware we have not received the parcel but yet don’t seem to want to replace or send a refund. Worst customer service experience I have ever received.”

Helpful Report

Posted 3 years ago

“I purchased a considerable number of lights for our new kitchen from Simple lighting. I will start by stating, I am not an electrician and given this, my level of expertise is limited. I wanted the system to work with a Google compatible dimmer system, researched them and we had the ceiling lights installed. All good, all dimming. I spoke to my electrician and looked at the lights available for the under cabinet and plinth lighting. The amount available that is compatible with a dimmer was very low and I found some systems available on the simple lighting website. I purchased drivers that I believed would work; they were even called 'Smart Home dimmable drivers' and listed compatibility with many of the smart systems on the market. On fitting, the lights did not dim at all. Upon contacting Simple lighting I was informed that the lights were incompatible with my system as it employs a mains dimmer. Unfortunately I did not realise this was the case as like I previously said I am not an electrician and did not realise there was a difference. To be fair it says this on the small print on the website, but I wish it was clearer that there was a choice and it was stated very clearly it is likely not to work with some systems. It is staggeringly unclear, from Simple lighting. I stated this to the representative of Simple lighting - now this is my problem with the company; despite this error being at least partially down to my lack of knowledge and the understanding I was unlikely to get a refund for these drivers, Simple lighting did not offer me absolutely anything to solve the problem. Not even a 1% discount as a gesture of goodwill on replacement functioning drivers, despite me spending a fortune on gear that is basically just going to have to go in the bin now. Given the lack of clarity on the website particularly when it is AIMED at 'simple' lighting I thought this was exceptionally poor and totally lacking in class. The customer service representative was also particularly smarmy, repeatedly telling me 'I should have got in touch before placing the order' again and again however due to the times I was available during the kitchen build that was near impossible due to my work situation. I would therefore not recommend this company to anyone, if you are looking for good customer service and clear, fair treatment; look elsewhere.”

Helpful Report

Posted 3 years ago

Simple Lighting LTD is rated 4.7 based on 745 reviews