“Paid for next day delivery last Friday
Delivery fee refunded.
Hopefully going to receive the goods tomorrow ( Thursday )
6 days !!!
Created a lot of problems with my client.”
Hello Bronwen,
Thank you for your review! We’re glad to hear that you found our email support helpful. We understand how eager you must be to receive your order, and we appreciate your patience during this time.
We hope your items arrive soon and meet your expectations. If there’s anything else we can assist you with, please let us know.
Best wishes,
Team Simple Lighting LTD
“1st time user, item was competitively priced
arrived promptly works ok.Only after fitting noticed item was dented, even tho packaging was ok?If it was from a local large DIY store I would have returned item, instead of the hassle to return I accepted a small discount.”
Hello,
Thank you so much for taking the time to share your experience with us! We're delighted to hear that you found our prices competitive and that your order arrived promptly. Your satisfaction is important to us, and we appreciate your understanding regarding the dented item.
We strive for the best quality and service and regret that this was not fully reflected in your order. Your feedback is invaluable as we continuously work to improve. If you ever have any concerns or need assistance in the future, please don't hesitate to reach out to us directly. We're here to help!
Warm regards,
Team Simple Lighting LTD
“Very good service, but the T5 LED 7W WW light i received does not seem to fit the existing figure 8 power connectors in my kitchen. The light seems to have a figure 8 connector with one flat side ie not dimpled on both sides.”
“Arrived in box without any damage and when the qualified electrical and myself opened the box it had a dent on the side .... not wanting the faff of returning and waiting for another we decided to go ahead and electrian fitted but the main large light after sliding through the ceiling fitment, you could see it did not fit flush ..we took it down and with a tad of force the electrian was able to straighten a little ...we slide the main light through the ceiling fitting and wasn't too bad, so went ahead and wired up .. only me can see the small dent that remained ...its lights up my hallway as if it's daylight and I'm really really pleased with that”
“I ordered brushed chrome, however received Satin finish. I was disappointed when I was said Satin finish and Brushed Chrome are same. Also return policy is very aggressive as items not returned within 14 days would not be accepted which includes courier delivery.”
