Simple Lighting LTD Reviews

Name: Simple Lighting LTD
Address: 10 Appin Road, Birkenhead, Wirral
Rating: 4.78

4.8 Rating 556 Reviews

94 %

of reviewers recommend Simple Lighting LTD

4.8

Based on 556 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Simple Lighting LTD 5 star review on 1st April 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service. I ordered a number of components for LED lighting installation. All went well, except we were experiencing an issue with one strip. Unfortunately, it never occurred to us that it was defective and we spent a lot of time and extra money trying to resolve the issue. It turned out it was just a bad solder on a long LED strip that we received. Company was good though and once we identify the issue, they sent out a replacement.”

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Posted 2 weeks ago

“The service was good. However the quality of yhe product was reflected in the low price.”

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Posted 2 weeks ago

“Following on from a previous review about a failed delivery from Simple Lighting who chose to use Evri who incidentally have confirmed they have lost the product..! at which point I rated the service 2 stars however SL eventually took the initialive to replace the product using Royal Mail. Anyway love the product and SL service. Hopefully next time they will avoid Evri and I can give a 5 star rating”

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Posted 2 months ago

Hi John, Thank you for giving us another chance and for updating your review—we're delighted you're happy with the product! You're absolutely right about the delivery experience, and we're sorry you had to chase this up. We're currently reviewing our courier options to improve reliability, especially after feedback like yours. We genuinely appreciate your patience and understanding. Best regards, Chris | Simple Lighting

Posted 2 months ago

“I had an issue with my order, when I contacted SL, if I get through to Will, things are sorted quickly and effectively, if I got Emma, I get false information and unhelpful replies. It seems a bit of a lottery.”

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Posted 4 months ago

“Your product seems to be decent and your staff are really helpful. However my experience was bad due to FedEx Delivery. It got amended day after day after day and in the end I had to speak with tell to change to collection. I would still be waiting now otherwise”

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Posted 5 months ago

Hello Craig, Thank you for taking the time to share your thoughts with us. We're pleased to hear you found our product decent and our staff helpful. However, we are truly sorry to learn about the issues you faced with FedEx delivery. It’s frustrating when external factors impact your experience, and we appreciate your decision to switch to collection. Your feedback is invaluable as we strive to improve the overall experience for our customers. If there's anything else we can assist you with or if you have further concerns, don’t hesitate to reach out. Warm wishes, Team Simple Lighting LTD

Posted 5 months ago

“ok service i guess”

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Posted 5 months ago

Hello Callum, Thank you for your feedback! We're glad to hear you found our service satisfactory, but we always aim for more than just "ok." We appreciate your input and are continually striving to enhance our customer experience. If there's anything specific you'd like us to improve or any further concerns you have, please let us know. We're here to assist you! Best wishes, Team Simple Lighting LTD

Posted 5 months ago

“Paid for next day delivery last Friday Delivery fee refunded. Hopefully going to receive the goods tomorrow ( Thursday ) 6 days !!! Created a lot of problems with my client.”

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Posted 6 months ago

“Haven't received them yet, hopefully arriving today 1 week after ordering. Very helpful person on email yesterday, hopefully they arrive today.....”

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Posted 6 months ago

Hello Bronwen, Thank you for your review! We’re glad to hear that you found our email support helpful. We understand how eager you must be to receive your order, and we appreciate your patience during this time. We hope your items arrive soon and meet your expectations. If there’s anything else we can assist you with, please let us know. Best wishes, Team Simple Lighting LTD

Posted 6 months ago

“1st time user, item was competitively priced arrived promptly works ok.Only after fitting noticed item was dented, even tho packaging was ok?If it was from a local large DIY store I would have returned item, instead of the hassle to return I accepted a small discount.”

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Posted 7 months ago

Hello, Thank you so much for taking the time to share your experience with us! We're delighted to hear that you found our prices competitive and that your order arrived promptly. Your satisfaction is important to us, and we appreciate your understanding regarding the dented item. We strive for the best quality and service and regret that this was not fully reflected in your order. Your feedback is invaluable as we continuously work to improve. If you ever have any concerns or need assistance in the future, please don't hesitate to reach out to us directly. We're here to help! Warm regards, Team Simple Lighting LTD

Posted 7 months ago

“Very good service, but the T5 LED 7W WW light i received does not seem to fit the existing figure 8 power connectors in my kitchen. The light seems to have a figure 8 connector with one flat side ie not dimpled on both sides.”

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Posted 7 months ago

“Arrived in box without any damage and when the qualified electrical and myself opened the box it had a dent on the side .... not wanting the faff of returning and waiting for another we decided to go ahead and electrian fitted but the main large light after sliding through the ceiling fitment, you could see it did not fit flush ..we took it down and with a tad of force the electrian was able to straighten a little ...we slide the main light through the ceiling fitting and wasn't too bad, so went ahead and wired up .. only me can see the small dent that remained ...its lights up my hallway as if it's daylight and I'm really really pleased with that”

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Posted 8 months ago

“I ordered brushed chrome, however received Satin finish. I was disappointed when I was said Satin finish and Brushed Chrome are same. Also return policy is very aggressive as items not returned within 14 days would not be accepted which includes courier delivery.”

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Posted 11 months ago

Simple Lighting LTD is rated 4.8 based on 556 reviews