Simple Lighting LTD Reviews

Name: Simple Lighting LTD
Address: 10 Appin Road, Birkenhead, Wirral
Rating: 4.73

4.7 Rating 744 Reviews

93 %

of reviewers recommend Simple Lighting LTD

4.7

Based on 744 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Simple Lighting LTD 5 star review on 5th July 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“stay away. been sent a pure rubbish product. downlight made of flimsy plastic ? its like 3rd world standards. refunded only partially as has to cover shipment on my own. save yourself some time and money - buy elsewhere. you cand get good product for the same price. BTW i filed report on the company as they are in selling goods that are in my opinion not compliant with health and safety and and fire safety standards and should not be on a market.”

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Posted 1 week ago

“Not good at all, trying to get my money back, no look yet”

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Posted 2 weeks ago

“courior failed to deliver our goods and still waiting on simple lighting to rectfiy this”

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Posted 3 weeks ago

“Product never arrived Waiting my refund”

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Posted 3 weeks ago

Hello, We’re sorry to hear the product never arrived and you’re waiting for a refund. If you have not already, please email support@simplelighting.co.uk and they will be able to assist you. Kind regards, Team Simple Lighting LTD

Posted 3 weeks ago

“Sent incorrect item, retuned, still waiting for a refund. Terrible service.”

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Posted 3 weeks ago

Hello Phil, We’re sorry to hear you received the wrong item and that you’re still waiting for a refund. If you haven’t already, please email support@simplelighting.co.uk with your order number and details so we can look into it and assist you further. Kind regards, Team Simple Lighting LTD

Posted 3 weeks ago

“Simple Lighting appears to be interested only in making sales. I am a trade customer and spend alot of money every year. On this occasion, however, they sent the wrong items with my order. Arranging for the incorrect goods to be collected became extremely frustrating and time-consuming. It took around 30 emails and at least 3 hours of phone calls to resolve the issue. Simple Lighting showed very little interest in taking responsibility for their mistake or arranging a straightforward return. What should have been a simple solution turned into a lengthy and stressful process. In my experience, Simple Lighting is only "simple" when taking your order; once a problem arises, they become one of the most difficult companies to deal with.”

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Posted 1 month ago

“I had before purchased I didn’t hade any issues now big ordered and not received on time delayed 2 weeks no response”

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Posted 1 month ago

“I bought a 5ft led battery to fit onto a kitchen ceiling. The received product is poorly designed and not fit for purpose. It can not be fitted flush to the ceiling. As there is no recess for connected block or feed cables. I was advised to push the connectors into the ceiling void. This is not allowed with current wiring and building regulations. Poor quality. Very disappointed ☹️”

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Posted 2 months ago

“5 lights were damaged in previous order”

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Posted 2 months ago

Hello, We’re truly sorry to hear that 5 lights were damaged in your previous order. Please share your order number and, if possible, brief details or photos of the damage so we can look into this and assist you further. Kind regards, Team Simple Lighting LTD

Posted 1 month ago

“Very bad customer service Incorrect items sent No return accepted on faulty items Be careful See Trust Pilot reviews”

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Posted 2 months ago

Hello, We’re truly sorry to hear about the incorrect items and the poor service you received. This is not the experience we want for our customers, and we take your feedback seriously. Please share your order number and brief details of what went wrong and we will try to assist you further. Kind regards, Team Simple Lighting LTD

Posted 2 months ago

“It took over two weeks to get a quote and when I finally ordered, after 17 emails... it was incorrect. I've used them before and they were great so not sure if they have new staff/systems etc.”

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Posted 2 months ago

Hello Neil, We’re truly sorry to hear about the long quote wait and the incorrect order. This isn’t the experience we want for our customers, and we appreciate you flagging it. Please share your order number (or the quote reference) and a brief summary of what went wrong, and we’ll investigate and work to put things right as a priority. Kind regards, Team Simple Lighting LTD

Posted 2 months ago

“Simply awful Very dark experience dealing with these rude and unprofessional people Stay away is my advice”

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Posted 3 months ago

Hello Fergus, We’re truly sorry to hear about your negative experience and that you found our team rude and unprofessional. This is never how we want to be perceived, and we appreciate you letting us know so we can improve. If you’re willing, please share more details about what happened or contact us directly so we can address the issue and make things right. Kind regards, Team Simple Lighting LTD

Posted 2 months ago

“Still waiting for lights. Not received any information”

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Posted 3 months ago

Hello Michelle, We’re truly sorry for the delay and for not providing you with information yet. This isn’t the experience we want for our customers, and we appreciate you letting us know. Please share your order number or any details you have, and we’ll investigate immediately to provide you with an update and a clear ETA. If you’d prefer, you can contact us directly so we can resolve this as a priority. Warm regards, Team Simple Lighting LTD

Posted 2 months ago

“Extremely disappointed with this company. The light arrived damaged but as it wouldn’t have been noticeable on the ceiling I didn’t inform simple lighting. When the electrician told me the fitting wasn’t suitable for my ceiling ,, I returned it to be told I would not be refunded as the light was damaged.”

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Posted 3 months ago

“goods arrived poorly packed for glass,box damaged and 4/5 tbes broken,they wanted me to take photos of everything,better things to do with my time,AVOID THIS COMPANY .”

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Posted 3 months ago

“On my very first order with Simple Lighting I bought 10 LED Spike Lights. They sent me 9 GU10 Spike Lights (which means I now need to buy bulbs) & I’m still waiting for the missing unit. Because of the project & client involved I had no option or time but to go with what they sent. So, apart from sending me the wrong amount of the wrong product, their service was fantastic… You can probably guess how soon I’ll be using them again.”

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Posted 5 months ago

“My order was - Double Door Infra Red Door Sensor, 12-24v DC. Poor quality soldering on the board.”

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Posted 6 months ago

“I ordered 3 bulbs as stated below. They were sent to me in a jiffy bag in a plastic bag, first mistake, then sent with Evri! The bulb boxes arrived crushed one was broken! They should have been sent in a box!! Well, I contacted the company and had a farsical amount of emails backwards and forwards, wanting photos, information, more information!!! To replace one bulb!!!!!!!! I ask you!! Finally it arrived. sent in a jiffy bag, in a plastic bag, and guess what?? the box was crushed, but the bulb works! So now simple lighting, you can forget little old me and crack on brassing the next customer off. ORDER BULBS AT YOUR PERIL FROM THIS COMPANY!!”

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Posted 8 months ago

“I ordered 3 chrome steel downlighters with adjustable bezel. Unfortunately, all three downlighters had the same design fault - the bezels were too big and the GU lightbulb fell through making the units impossible to use. Staff at Simple Lighting seemed reluctant to accept the fault claiming they had sold 'thousands' without a complaint. I no longer want the lights and have returned them and requested a refund - to include the postage which I had to pay. I'm now waiting for the refund.”

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Posted 9 months ago

Hello, Thank you for bringing your concerns to our attention. We’re truly sorry to hear that the downlighters did not meet your expectations due to the design fault you mentioned. We understand how frustrating it can be when a product doesn’t work as intended, and we appreciate your feedback on this matter. Regarding your refund, please rest assured that we are committed to processing it promptly. We’re here to help resolve this situation and ensure your experience with us improves moving forward. If you have any further questions or need assistance, please don’t hesitate to reach out. Best wishes, Team Simple Lighting LTD

Posted 9 months ago

“Still waiting for the delivery. Very disappointed with FedEx courier.”

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Posted 9 months ago

Hello Santiago, Thank you for your feedback. We’re genuinely sorry to hear about the delay with your delivery and understand how disappointing this must be for you. We rely on our shipping partners to provide timely service, and it appears this time they fell short of expectations. Your experience is important to us, and we appreciate you bringing this to our attention. We will work closely with FedEx to address these issues and improve our service moving forward. If there’s anything else we can do for you, please don’t hesitate to reach out. Warm regards, Team Simple Lighting LTD

Posted 9 months ago

Simple Lighting LTD is rated 4.7 based on 744 reviews