Simple Lighting LTD Reviews

Name: Simple Lighting LTD
Address: 10 Appin Road, Birkenhead, Wirral
Rating: 4.76

4.8 Rating 642 Reviews

94 %

of reviewers recommend Simple Lighting LTD

4.8

Based on 642 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Simple Lighting LTD 5 star review on 19th December 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very bad customer service Incorrect items sent No return accepted on faulty items Be careful See Trust Pilot reviews”

Helpful Report

Posted 1 week ago

Hello, We’re truly sorry to hear about the incorrect items and the poor service you received. This is not the experience we want for our customers, and we take your feedback seriously. Please share your order number and brief details of what went wrong and we will try to assist you further. Kind regards, Team Simple Lighting LTD

Posted 1 week ago

“It took over two weeks to get a quote and when I finally ordered, after 17 emails... it was incorrect. I've used them before and they were great so not sure if they have new staff/systems etc.”

Helpful Report

Posted 3 weeks ago

Hello Neil, We’re truly sorry to hear about the long quote wait and the incorrect order. This isn’t the experience we want for our customers, and we appreciate you flagging it. Please share your order number (or the quote reference) and a brief summary of what went wrong, and we’ll investigate and work to put things right as a priority. Kind regards, Team Simple Lighting LTD

Posted 1 week ago

“Simply awful Very dark experience dealing with these rude and unprofessional people Stay away is my advice”

Helpful Report

Posted 1 month ago

Hello Fergus, We’re truly sorry to hear about your negative experience and that you found our team rude and unprofessional. This is never how we want to be perceived, and we appreciate you letting us know so we can improve. If you’re willing, please share more details about what happened or contact us directly so we can address the issue and make things right. Kind regards, Team Simple Lighting LTD

Posted 3 weeks ago

“Still waiting for lights. Not received any information”

Helpful Report

Posted 1 month ago

Hello Michelle, We’re truly sorry for the delay and for not providing you with information yet. This isn’t the experience we want for our customers, and we appreciate you letting us know. Please share your order number or any details you have, and we’ll investigate immediately to provide you with an update and a clear ETA. If you’d prefer, you can contact us directly so we can resolve this as a priority. Warm regards, Team Simple Lighting LTD

Posted 3 weeks ago

“Extremely disappointed with this company. The light arrived damaged but as it wouldn’t have been noticeable on the ceiling I didn’t inform simple lighting. When the electrician told me the fitting wasn’t suitable for my ceiling ,, I returned it to be told I would not be refunded as the light was damaged.”

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Posted 1 month ago

“goods arrived poorly packed for glass,box damaged and 4/5 tbes broken,they wanted me to take photos of everything,better things to do with my time,AVOID THIS COMPANY .”

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Posted 1 month ago

“On my very first order with Simple Lighting I bought 10 LED Spike Lights. They sent me 9 GU10 Spike Lights (which means I now need to buy bulbs) & I’m still waiting for the missing unit. Because of the project & client involved I had no option or time but to go with what they sent. So, apart from sending me the wrong amount of the wrong product, their service was fantastic… You can probably guess how soon I’ll be using them again.”

Helpful Report

Posted 3 months ago

“My order was - Double Door Infra Red Door Sensor, 12-24v DC. Poor quality soldering on the board.”

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Posted 4 months ago

“I ordered 3 bulbs as stated below. They were sent to me in a jiffy bag in a plastic bag, first mistake, then sent with Evri! The bulb boxes arrived crushed one was broken! They should have been sent in a box!! Well, I contacted the company and had a farsical amount of emails backwards and forwards, wanting photos, information, more information!!! To replace one bulb!!!!!!!! I ask you!! Finally it arrived. sent in a jiffy bag, in a plastic bag, and guess what?? the box was crushed, but the bulb works! So now simple lighting, you can forget little old me and crack on brassing the next customer off. ORDER BULBS AT YOUR PERIL FROM THIS COMPANY!!”

Helpful Report

Posted 6 months ago

“I ordered 3 chrome steel downlighters with adjustable bezel. Unfortunately, all three downlighters had the same design fault - the bezels were too big and the GU lightbulb fell through making the units impossible to use. Staff at Simple Lighting seemed reluctant to accept the fault claiming they had sold 'thousands' without a complaint. I no longer want the lights and have returned them and requested a refund - to include the postage which I had to pay. I'm now waiting for the refund.”

Helpful Report

Posted 7 months ago

Hello, Thank you for bringing your concerns to our attention. We’re truly sorry to hear that the downlighters did not meet your expectations due to the design fault you mentioned. We understand how frustrating it can be when a product doesn’t work as intended, and we appreciate your feedback on this matter. Regarding your refund, please rest assured that we are committed to processing it promptly. We’re here to help resolve this situation and ensure your experience with us improves moving forward. If you have any further questions or need assistance, please don’t hesitate to reach out. Best wishes, Team Simple Lighting LTD

Posted 7 months ago

“Still waiting for the delivery. Very disappointed with FedEx courier.”

Helpful Report

Posted 7 months ago

Hello Santiago, Thank you for your feedback. We’re genuinely sorry to hear about the delay with your delivery and understand how disappointing this must be for you. We rely on our shipping partners to provide timely service, and it appears this time they fell short of expectations. Your experience is important to us, and we appreciate you bringing this to our attention. We will work closely with FedEx to address these issues and improve our service moving forward. If there’s anything else we can do for you, please don’t hesitate to reach out. Warm regards, Team Simple Lighting LTD

Posted 7 months ago

“Worst company to buy from. Please DON’T.”

Helpful Report

Posted 8 months ago

Dear Raheem, Thank you for taking the time to share your feedback with us. We’re truly sorry to hear about your negative experience with Simple Lighting LTD. Your satisfaction is important to us, and we want to understand the issues you encountered. Could you please let us know what specific problems you faced and how we might improve our service? We appreciate your insights and hope to have the opportunity to make things right. Warm regards, Team Simple Lighting LTD

Posted 8 months ago

“How can I write a review before i get the lights delivered”

Helpful Report

Posted 9 months ago

“You’ve asked me to review my purchase. I browsed and ordered on line. But all I’ve received is an email saying you don’t have stock and either accept a refund or wait 2/3weeks.”

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Posted 1 year ago

“Order was placed delivery was paid on 3-5 days good Deere advised by royal mail for Thursday on Thursday advised delivery could not be made due to insufficient delv address on checking no number or street name was included they stated it is my fault and they can not check every order while I accept this they are not Amazon dealing with countless orders daily and to send out an order with no number or street name from a lightning only business is not so good cancelled and bought elsewhere”

Helpful Report

Posted 11 months ago

“Just a caution of warning to any professionals ordering from this company. As we all order goods ready to be installed when sparks booked in, be aware that if you do not install within 5 days and find a fault, they will have nothing to do with your claim, it has to be logged within 5 days of delivery, impossible when ordering goods throughout the duration of an office install. Worst customer service, DO NOT RECOMMEND.”

Helpful Report

Posted 1 year ago

“Great service UNLESS something goes wrong. 2 of the 10 downlights I bought failed to work and in fact cracked 2 brand new GU 10 bulbs. When I asked for replacement lamps (worth less than GBP 10), SimpleLighting.co.uk wouldn't help resolve the issue unless I paid GBP60+ for electricians to come back and get me the batch numbers of the faulty items.”

Helpful Report

Posted 1 year ago

“Placed order over 3 weeks ago parcel was never delivered to chosen shop to be collected. We still have no refund no product. We have been back and forth trying to get our money back with no joy. Constantly passed back and forth. They are aware we have not received the parcel but yet don’t seem to want to replace or send a refund. Worst customer service experience I have ever received.”

Helpful Report

Posted 2 years ago

“I purchased a considerable number of lights for our new kitchen from Simple lighting. I will start by stating, I am not an electrician and given this, my level of expertise is limited. I wanted the system to work with a Google compatible dimmer system, researched them and we had the ceiling lights installed. All good, all dimming. I spoke to my electrician and looked at the lights available for the under cabinet and plinth lighting. The amount available that is compatible with a dimmer was very low and I found some systems available on the simple lighting website. I purchased drivers that I believed would work; they were even called 'Smart Home dimmable drivers' and listed compatibility with many of the smart systems on the market. On fitting, the lights did not dim at all. Upon contacting Simple lighting I was informed that the lights were incompatible with my system as it employs a mains dimmer. Unfortunately I did not realise this was the case as like I previously said I am not an electrician and did not realise there was a difference. To be fair it says this on the small print on the website, but I wish it was clearer that there was a choice and it was stated very clearly it is likely not to work with some systems. It is staggeringly unclear, from Simple lighting. I stated this to the representative of Simple lighting - now this is my problem with the company; despite this error being at least partially down to my lack of knowledge and the understanding I was unlikely to get a refund for these drivers, Simple lighting did not offer me absolutely anything to solve the problem. Not even a 1% discount as a gesture of goodwill on replacement functioning drivers, despite me spending a fortune on gear that is basically just going to have to go in the bin now. Given the lack of clarity on the website particularly when it is AIMED at 'simple' lighting I thought this was exceptionally poor and totally lacking in class. The customer service representative was also particularly smarmy, repeatedly telling me 'I should have got in touch before placing the order' again and again however due to the times I was available during the kitchen build that was near impossible due to my work situation. I would therefore not recommend this company to anyone, if you are looking for good customer service and clear, fair treatment; look elsewhere.”

Helpful Report

Posted 3 years ago

Simple Lighting LTD is rated 4.8 based on 642 reviews