Simple Lighting LTD Reviews

Name: Simple Lighting LTD
Address: 10 Appin Road, Birkenhead, Wirral
Rating: 4.70

4.7 Rating 902 Reviews

93 %

of reviewers recommend Simple Lighting LTD

4.7

Based on 902 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Simple Lighting LTD 5 star review on 11th August 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The previous light i had from you 5 years ago were of good quality and robust however the new replacment i ordered was of poor quality the fittings were diferant, the frame was smaller overall very poor, I was going to return it but the return policy dictates i have to pay the postage that is one third the cost of the product so overall I'm very disappointed, Mr wood”

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Posted 2 weeks ago

“Hi simple lighting I can't write a review as to date being 17/10/26 I have not received my order can you advise me on this”

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Posted 2 weeks ago

“Ordered a small led tape and remote controller I had questions and asked them for help and they give me any proper assistance just what I couldn’t do and kept saying sorry not what I needed to help”

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Posted 4 weeks ago

“I had previously bought simple lighting under cupboard light for my kitchen and when my display cabinet lights failed I bought some cabinet lights intending to use a spare driver. Unfortunately the new lamps needed 24V rather than. An email soon sorted this out and we are up and running with a new driver.”

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Posted 4 weeks ago

Thank you for coming back to us, Richard. We're glad the team helped you find the right driver and your display cabinet lights are now up and running. We appreciate you sharing your experience.

Posted 4 weeks ago

“I tested it worked before I stuck it down inside a frame. After assembly, I reconnected the power, it flickered a few times then went out completely. Don't see where I can get a refund.”

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Posted 1 month ago

“It worked for a few days then stopped working.”

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Posted 1 month ago

“I don't received the order,problem with the delivery company.”

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Posted 2 months ago

Hi Chrisian, Thanks for bringing this to our attention. I have tracked the parcel with FedEx and I do see some issue with your order. I have escalated this further with the team, keep an eye out on your email and they should hopefully resolve this asap. Thanks Chris

Posted 2 months ago

“The worst customer services. Chris is perhaps the rudest person I have ever come across. First, the driver was faulty and I contacted them around 5.40pm, to resolve the situation considering the electrician is going to charge me for the time regardless. Chris (and his colleagues, whose name I forgot) attitude was such that they can't be bothered 20 min before closing. They asked me to send the photo of the connection and they'll look into it next day. I tried to explain the urgency, because this has brought my stair installation to halt (workmen had to wait for electrician to finish wiring, electrician needs to test the system before signing off). Next day I had to chase up and then again they were rude that there was no email received, till they found it somehow. I was told that I seems like faulty driver but I should first send the faulty driver, it will be checked and then a new one sent out. So basically, at least a week to 10 days. I ended up having spend another £28 to get a replacement driver delivered next day and get my stairs done. It been less than a month and two of the light bars stopped working. I called the electrician and the two lights needed replacing. Again I contacted and Chris was as usual rude unhelpful and a waste of space in the name of 'service'. Again, they need to receive the faulty lights back before sending the replacement light bars. I was to sort it out before leaving for holidays in a weeks time. I ended up paying another £27 for 3 replacement light bars (2 to immediate need and one as spare). In all I would advise to stay away from Simplelighting.co.uk. After spending so much on top and such appalling service, I am regretting it a lot.”

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Posted 2 months ago

Hi Neetu, We’re really sorry to hear about your experience and the difficulties you faced with the driver and lighting issues. This isn’t the level of service we aim to provide. If you’d like us to look into this further, please email support@simplelighting.co.uk with your order details so we can assist you. Kind regards, Team Simple Lighting LTD

Posted 2 months ago

“Still waiting for a reply on what’s going on with items that were delivered from their courier which apparently were left on my doorstep and I have not received them been 2 weeks. I want a full refund !”

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Posted 2 months ago

“Nothing wrong with the product or the ordering process, but contrary to your delivery policy at the time, rather than sending my purchase via Royal Mail (who are reliable), you used Evri, who are not. I telephoned your Customer Services Department yesterday to enquire whether this was a permanent change of polcy, and was promised a call back which has not materialised. It's a shame, because my two previous orders were fine, as was this one apart from the dreadful service provided by Evri. Unkess and until you revert to Royal Mail, I will not deal with you again.”

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Posted 2 months ago

“stay away. been sent a pure rubbish product. downlight made of flimsy plastic ? its like 3rd world standards. refunded only partially as has to cover shipment on my own. save yourself some time and money - buy elsewhere. you cand get good product for the same price. BTW i filed report on the company as they are in selling goods that are in my opinion not compliant with health and safety and and fire safety standards and should not be on a market.”

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Posted 3 months ago

“Not good at all, trying to get my money back, no look yet”

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Posted 3 months ago

“courior failed to deliver our goods and still waiting on simple lighting to rectfiy this”

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Posted 3 months ago

“Product never arrived Waiting my refund”

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Posted 3 months ago

Hello, We’re sorry to hear the product never arrived and you’re waiting for a refund. If you have not already, please email support@simplelighting.co.uk and they will be able to assist you. Kind regards, Team Simple Lighting LTD

Posted 3 months ago

“Sent incorrect item, retuned, still waiting for a refund. Terrible service.”

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Posted 3 months ago

Hello Phil, We’re sorry to hear you received the wrong item and that you’re still waiting for a refund. If you haven’t already, please email support@simplelighting.co.uk with your order number and details so we can look into it and assist you further. Kind regards, Team Simple Lighting LTD

Posted 3 months ago

“Simple Lighting appears to be interested only in making sales. I am a trade customer and spend alot of money every year. On this occasion, however, they sent the wrong items with my order. Arranging for the incorrect goods to be collected became extremely frustrating and time-consuming. It took around 30 emails and at least 3 hours of phone calls to resolve the issue. Simple Lighting showed very little interest in taking responsibility for their mistake or arranging a straightforward return. What should have been a simple solution turned into a lengthy and stressful process. In my experience, Simple Lighting is only "simple" when taking your order; once a problem arises, they become one of the most difficult companies to deal with.”

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Posted 4 months ago

“I had before purchased I didn’t hade any issues now big ordered and not received on time delayed 2 weeks no response”

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Posted 4 months ago

“I bought a 5ft led battery to fit onto a kitchen ceiling. The received product is poorly designed and not fit for purpose. It can not be fitted flush to the ceiling. As there is no recess for connected block or feed cables. I was advised to push the connectors into the ceiling void. This is not allowed with current wiring and building regulations. Poor quality. Very disappointed ☹️”

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Posted 5 months ago

“5 lights were damaged in previous order”

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Posted 5 months ago

Hello, We’re truly sorry to hear that 5 lights were damaged in your previous order. Please share your order number and, if possible, brief details or photos of the damage so we can look into this and assist you further. Kind regards, Team Simple Lighting LTD

Posted 5 months ago

“Very bad customer service Incorrect items sent No return accepted on faulty items Be careful See Trust Pilot reviews”

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Posted 5 months ago

Hello, We’re truly sorry to hear about the incorrect items and the poor service you received. This is not the experience we want for our customers, and we take your feedback seriously. Please share your order number and brief details of what went wrong and we will try to assist you further. Kind regards, Team Simple Lighting LTD

Posted 5 months ago

Simple Lighting LTD is rated 4.7 based on 902 reviews