“This was a difficult experience. The purchasing was easy and the products offered varied and competitive in price. However on facing an issue, the experience deteriorated rapidly. The colour match was not reflective of the website and I wanted to exchange the item. The emails are received were unhelpful, rude and I feel unprofessional. The tone was sarcastic
and not friendly. I then just wanted to return the item and end my dealings.I was asked multiple questions and to send numerous photos when I was still well in the return window. The company finally agreed to let me return the item with a complex process that cost £15. This is for an error that was not mine.”
“Posted lights via fedex
Didn’t show up
Had to chase up with simple lighting only to be told my order was lost and these units were out of stock until end of month”
Hello Mark,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced with your order and understand how frustrating it can be to have such issues. It's disappointing to hear that your lights were lost in transit and that the stock was not available as anticipated.
We appreciate your patience in following up with us, and your insights will help us address these issues moving forward. We are committed to improving our service and ensuring a better experience for all our customers.
If you have any further concerns or need assistance, please feel free to reach out. We're here to help!
Best regards,
Team Simple Lighting LTD
“"I was very disappointed with the standard delivery service—it was much slower than expected. After realizing that next-day delivery wasn't included, I called to cancel the order since it hadn't yet been dispatched. Unfortunately, the gentleman I spoke to was not helpful at all. He insisted that the order couldn't be canceled because it was already ""in process,"" even though it clearly hadn’t been shipped. To make matters worse, I was told that if I wanted to return the item, I would have to cover the postage costs myself. Overall, this has been a frustrating and time-wasting experience."”
