SimpleHandrails.co.uk Reviews

Name: SimpleHandrails.co.uk
Address: Unit 8, Broadwyn Trading Estate, Cradley Heath
Rating: 4.63

4.6 Rating 3,448 Reviews

92 %

of reviewers recommend SimpleHandrails.co.uk

4.6

Based on 3,448 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01384 930960

Email:

sales@simplehandrails.co.uk

Location:

Unit 8, Broadwyn Trading Estate
Cradley Heath
B64 6PS

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SimpleHandrails.co.uk 5 star review on 25th January 2024

Raymond Burt

SimpleHandrails.co.uk 5 star review on 17th January 2024

455

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the handrail delivered had flat ends I ordered dome ends and also tracking the order was impossible. The handrail delivered was actually very good quality and I was offered replacement but decided to keep the one sent”

Helpful Report

Posted 7 years ago

Hi Raymond, I have tried to call and email you several times with no reply. UPS sent you the tracking details direct firstly so that should of been received. In the terms of the handrail the guys picking have just chosen the wrong one. We will gladly swap it however until this review we had no idea there was an issue. We have a no quibble policy. Please get in touch and we will sort this. Dan

Posted 7 years ago

“Arrived promptly very well packed and protected. very well made indeed and an excellent finish.. It took a family team of four to position and fix the three m handrail as it is quite heavy. As a retired engineer I would suggest that the wall brackets are set up at right angles and then peened or glued tom keep them in position. I am looking for someone to fabricate similar good quality rails to fit the the outside of my front door. I shall certainly come to you.”

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Posted 7 years ago

“product a little late arriving but good customer service, product could have done with a bit of sanding down before it arrived”

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Posted 7 years ago

“Wonderful quality handrail which is the most important thing. Went out of their way to ensure I got the product on time.”

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Posted 7 years ago

“Very good quality I am really pleased with my new handrail”

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Posted 7 years ago

“Good quality ..easy to install.”

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Posted 7 years ago

“Great quality goods, worth the extra”

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Posted 7 years ago

“Good quality product.”

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Posted 7 years ago

“Handrails very good quality and finish and all screws raw plugs supplied very satisfied”

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Posted 7 years ago

“Very pleased with the quality of the rail supplied makes a huge difference to the new look staircase Many thanks”

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Posted 7 years ago

“Simply put Great price great quality and speedy delivery”

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Posted 7 years ago

“Ordered on 2nd April, yet to receive it. After calling yesterday was told they were delivering yesterday, not in and no card left. Promised a phone call back, still waiting!! Poor customer service and need to use a different delivery company .”

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Posted 7 years ago

“Very Prompt service. received handrail and fixings within a few days All now fitted and looking fantastic. Many thanks Ray Mitchener”

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Posted 7 years ago

“Just perfect”

SimpleHandrails.co.uk 5 star review on 16th April 2018

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Posted 7 years ago

“It's a beautifully crafted hand rail that will hopefully go toward saving our radiator/towel rail from being used as a handrail in the bathroom.”

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Posted 7 years ago

“Excellent quick service, handrail was as described, and arrived in perfect condition on time.”

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Posted 7 years ago

“I am a genuine customer and happy to write a positive review about the oak and domed steel handrail that I have just installed from SimpleHandrails. The issue for me was arranging delivery to the Isle of Wight when I would be over there, after a simple phone call when placing my order this was arranged and the handrail arrived on the planned day. It was so well wrapped (that it took me some time to get to the product!) and everything was in the package that I needed. Maybe it would have been helpful to have had some instructions/ guidance about how best to instal the handrail. I'm fairly practical and was able to work it out but it may have been more helpful to some customers. The finished handrail just needs a light glasspaper rub and oil to finish it but it look great and is very sturdy making the descent down the narrow stairs to my cottage a dream.”

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Posted 7 years ago

“Very happy with our bannister rail from the company. Arrived on the day expected , very well packaged and easy to install . Looks very streamline and chic. Will be telling friends about this company. Thanks so much Sandra Heath”

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Posted 7 years ago

“web site was very descriptive and easy to understand and order”

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Posted 7 years ago

“Great professional service, friendly and helpful sales advise called Tammi who took care of the whole process of bespoke order. Very pleased and happy to recommend. Marcus London”

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Posted 7 years ago

SimpleHandrails.co.uk is rated 4.6 based on 3,448 reviews