SimpleHandrails.co.uk Reviews

Name: SimpleHandrails.co.uk
Address: Unit 8, Broadwyn Trading Estate, Cradley Heath
Rating: 4.63

4.6 Rating 3,448 Reviews

92 %

of reviewers recommend SimpleHandrails.co.uk

4.6

Based on 3,448 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01384 930960

Email:

sales@simplehandrails.co.uk

Location:

Unit 8, Broadwyn Trading Estate
Cradley Heath
B64 6PS

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SimpleHandrails.co.uk 5 star review on 25th January 2024

Raymond Burt

SimpleHandrails.co.uk 5 star review on 17th January 2024

455

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hello Dan, just a short note to let you know how happy I am with my Ballustrade that you supplied, I have enclosed a couple of photos of the finished project. Thank you for your patience, understanding and complete competence in what you do. Thanks again. David Black.”

SimpleHandrails.co.uk 5 star review on 6th July 2018

Helpful Report

Posted 7 years ago

“Excellent product (stainless steel handrail), excellent service, excellent prompt delivery..... altogether ..... excellent!”

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Posted 7 years ago

“First class customer service and delivery of goods purchased. Materials delivered are of great quality.”

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Posted 7 years ago

“The company has now resolved my problems to my satisfaction and the handrail has been installed. It looks really good and meet my requirements. Thank you”

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Posted 7 years ago

“Nice quality. Good value.”

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Posted 7 years ago

“The product looks great after assembly, varnishing, fitting etc (wooden stair handrail) but the assembly and fitting was quite challenging. I have had a great and speedy response from company however with helpful advice and they are reviewing their instructions to help customers who need it”

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Posted 7 years ago

“Job done. Thank you for your”

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Posted 7 years ago

“The handrail and the fittings are very good quality and look great. My only complaint would be that delivery took longer than was indicated.”

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Posted 7 years ago

“I’ve ordered two handrails from this company, one for internal use and one for outside with the external grade 316 stainless steel. Both arrived very quickly and neatly packaged. They’re excellent quality and come with rawl plugs and good quality screws as standard. I only purchased the internal use one recently but the 316 grade one has been outside for over a year and is still looking fantastic. Overall, I’m very happy these products.”

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Posted 7 years ago

“A good quality product at a very competitive price, I was kept up to date at all times with progress of my order, product arrived well packaged and undamaged would highly recommend simple handrails”

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Posted 7 years ago

“The steel hand rails were well made and appreciate the quick customer service in resolving teething issues.”

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Posted 7 years ago

“Customer service were very helpful when I rang for advice The handrails arrived within the specified time and were as shown on the Internet site. I'm very happy overall. Thank you.”

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Posted 7 years ago

“Improve your delivery times to get 5 stars your goods are so good but let Down by the slow delivery.”

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Posted 7 years ago

“The product was delivered as promised and a minor delivery issue was dealt with quickly. The handrails were easy to install and all the components were included as required.”

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Posted 7 years ago

“Good to deal with,quick service,well packed for courier and good quality items”

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Posted 7 years ago

“The quality of the product was above expectation. However, the ordering process did not work well. We required short rails cut to size and in accordance with instruction ordered the next size up. The instruction to shorten was done via the 'chat' feature, and I was assured that the shortening would be done . However when the rails arrived they had not been cut to size so we ended up having to return and correct the order.Other than that' very happy with product and service.”

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Posted 7 years ago

“They were a pleasure to deal with. Everything they promised they achieved. Delivery bang on time and in excellent condition. Rail not actually fitted yet but I don't foresee any problems.”

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Posted 7 years ago

“I ordered a two-piece oak handrail to be delivered to my customers home following a replacement hip operation, so it was needed promptly. It took the full 10 working days & was missing some of the vital fittings when it arrived. This led to the need for a second trip to my customer 20 miles away! I expressed dissatisfaction, which took some days trying to make contact, but was pleasantly surprised when the missing parts arrived the following day & Dan offered me a very acceptable discount in all the circumstances. Customer reviews seem to show that the company are usually on good form but they seem to slip up a bit too often for customer comfort. The product itself proved very good but you need to be handy in fitting it as there are no pre-drilled holes for attaching any of the fittings. Would I use SimpleHandrails again? Yes, despite my misgivings. The rail & fittings were of very good quality & despite the unfortunate initial service, once I had made personal contact their customer service came up to the mark! They managed to make me happy!”

Helpful Report

Posted 7 years ago

“Arrived in good time, it was great value for money and looked very neat. It could have been sanded a little better as it was rough in places. Overall I’m very happy and will use this company again.”

Helpful Report

Posted 7 years ago

“Initially spoke with them on chat - discussed what I was looking for, advised on centres required for mounting brackets. Placed order which has been delivered & now fitted. I was impressed with the complete transaction & would use & recommend Simple Handrails Gordon”

Helpful Report

Posted 7 years ago

SimpleHandrails.co.uk is rated 4.6 based on 3,448 reviews