SimpleHandrails.co.uk Reviews

Name: SimpleHandrails.co.uk
Address: Unit 8, Broadwyn Trading Estate, Cradley Heath
Rating: 4.63

4.6 Rating 3,448 Reviews

92 %

of reviewers recommend SimpleHandrails.co.uk

4.6

Based on 3,448 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01384 930960

Email:

sales@simplehandrails.co.uk

Location:

Unit 8, Broadwyn Trading Estate
Cradley Heath
B64 6PS

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SimpleHandrails.co.uk 5 star review on 25th January 2024

Raymond Burt

SimpleHandrails.co.uk 5 star review on 17th January 2024

455

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent item. And very good delivery thankyou”

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Posted 7 years ago

“Quality handrail provided with all fixings and fittings as described. Efficient, prompt delivery. I would recommend Simple Handrails.”

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Posted 7 years ago

“I am very satisfied with the quality of the product received.”

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Posted 7 years ago

“My handrail arrived in top condition very well packed. (I was surprised to find that there were no instructions which wasn't a problem for me, but I felt that it may be for others who are not as proficient with DIY skills and measuring up for handrail fitment onto a staircase. Also there are maximum and minimum handrail height guidelines which are part and parcel of building regulations) However, my stainless steel tubular handrail is fitted and looks great, well pleased with my purchase.”

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Posted 7 years ago

“Quick delivery. Good communication. Really nice product. Thanks!”

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Posted 7 years ago

“Exactly what I wanted and personally emailed me when I placed order. Would recommend all day long”

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Posted 7 years ago

“I would like to say Thank You so much to Simple Handrails for expediting the delivery to me in London and I am very happy with the product.”

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Posted 7 years ago

“On time delivery and the rail was exactly as the photo/ ordered..”

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Posted 7 years ago

“Good quality product and low price.”

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Posted 7 years ago

“Unimpressed. Order still not received after 20 days. Site said 5-10 working days. No way of contacting delivery company to complain.”

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Posted 7 years ago

“Very high quality handrail, prompt delivery and excellent Customer Service personnel.”

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Posted 7 years ago

“Delivered on day requested. Handrail and brackets seem to be of excellent quality. Supplied fixing screws seem rather small - I will use larger screws when mounting handrail brackets to wall.”

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Posted 7 years ago

“Very attractive handrail not installed yet but sure it will look lovely.”

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Posted 7 years ago

“Really really pleased with this purchase. Ordered 13/14 but only 13 came. Lucy was very quick to resolve the problem and we got the last 2 the next day! Would highly recommend and will be using them in future.”

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Posted 7 years ago

“Quality item purchased quickly and easily over the internet after a helpful telephone conversation from one of the team. Delivery was quick and product was excellent.”

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Posted 7 years ago

“We purchased our second handrail after being so impressed with the first. They are real quality. This rail however was in two sections but it wasnt a problem just take your time and you will be ok. A real quality machined bit of oak. The hardest thing to do is the end caps however we have found the best thing to do is do them by eye and then tap them lightly with a camping rubber mallet and it squares it up lovely. What a rail. We haven't stopped recommending them since we had our first rail to help us get up the stairs (we are in our 70s). Thank you again!”

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Posted 7 years ago

“The product I have received does not match the description or picture of description of your site ad. For the very expensive. Cost the following needs to be addressed: The timber did not have a decent amount of finish. The S/s ends require a specialist drill to fit them a accurately. Very poor standard not a prod British product.”

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Posted 7 years ago

Hi Val, Thank you for your review we have also tried several times to email and call you with no reply or answer. I must respond however as these comments are not true and they dont paint a clear picture of our company. 1. The expensive part, you have had a partial refund compared to the full price. Not sure what your getting at here. 2. The finish of the product. This is sold as an unfinished product and this is down on the website. We sand the product and get it ready for finishing by the customer. 3. The end caps go on very easy but they can be fiddly. We are always on hand to happily assist. 4. All our oak is from a sustainable sourced mill and machined in the UK. All our fittings are also of high quality. If you want to discuss any of this then please get in touch with us. Thank you SimpleHandrails.co.uk

Posted 7 years ago

“Exactly what we wanted Simple stylish and effective and well priced”

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Posted 7 years ago

“I have changed my revue because the product is very good quality and I was offered a replacement as soon as they found out”

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Posted 7 years ago

“Great product. Sturdy and correct fixings supplied. Looks brilliant. The only downside was the screws falling out of the packaging”

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Posted 7 years ago

SimpleHandrails.co.uk is rated 4.6 based on 3,448 reviews