SimpleHandrails.co.uk Reviews

Name: SimpleHandrails.co.uk
Address: Unit 8, Broadwyn Trading Estate, Cradley Heath
Rating: 4.63

4.6 Rating 3,448 Reviews

92 %

of reviewers recommend SimpleHandrails.co.uk

4.6

Based on 3,448 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01384 930960

Email:

sales@simplehandrails.co.uk

Location:

Unit 8, Broadwyn Trading Estate
Cradley Heath
B64 6PS

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SimpleHandrails.co.uk 5 star review on 25th January 2024

Raymond Burt

SimpleHandrails.co.uk 5 star review on 17th January 2024

455

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product was very good well packaged and looks good fitted, delivery time was very poor, 10 days to arrive and when trying to contact them to chase up order, they did not reply to their online chat or to a direct email. Other than this am satisfied with product.”

Helpful Report

Posted 8 years ago

“Good service not sure when they were arriving but excellent customer service when i rang. An end was missing which they sent 1st class right away.”

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Posted 8 years ago

“Thanks for your service I considered it good,the only thing I could comment on is the handrail wall brackets look different to those shown on the pictures and the screws supplied were to big to sit nicely in the brackets they also look really rubbish against the shiny stainless steel.Hope this helps. Thanks Stuart.”

Helpful Report

Posted 8 years ago

Hi Stuart, thanks for your time replying. We had a problem with the brackets. They changed the screw hole size and didnt notify us. I hope your happy with your rail apart from this. It was something we became aware of after they had been sent out. Apologies again. Dan

Posted 8 years ago

“Handrail is really good - nice and solid. Only negative is that it took longer to arrive than originally promised.”

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Posted 8 years ago

“Excellent product - premium handrail which looks fab on our staircase. A slight delay in delivery was the only reason a very good rating wasn't given, but otherwise, highly recommended.”

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Posted 8 years ago

“No arrival warning but it was left on the doorstep so it arrived ok. Lovely handrail with all the fittings looks great.”

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Posted 8 years ago

“Overall good I had some issues but were quickly resolved.”

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Posted 8 years ago

“Great product, delivery time was slightly longer than expected though !”

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Posted 8 years ago

“Very happy with the handrail looks great good quality an excellent postage delivery would definitely deal with the company again.”

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Posted 8 years ago

“I recently purchased a rail which I was not entirely satisfied with, however, Dan was very concerned that I was completely happy and he pulled all of the stops out to ensure all was well. I am now extremely pleased with the rail which looks beautiful.”

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Posted 8 years ago

“Good product at a good price Slight delay in actual delivery compared to predicted Not a problem though when it is made to order”

Helpful Report

Posted 8 years ago

“Nice product. Good delivery. Delivered to a slightly different spec but good response and mutually resolved”

Helpful Report

Posted 8 years ago

SimpleHandrails.co.uk is rated 4.6 based on 3,448 reviews