SimpleHandrails.co.uk Reviews

Name: SimpleHandrails.co.uk
Address: Unit 8, Broadwyn Trading Estate, Cradley Heath
Rating: 4.63

4.6 Rating 3,448 Reviews

92 %

of reviewers recommend SimpleHandrails.co.uk

4.6

Based on 3,448 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01384 930960

Email:

sales@simplehandrails.co.uk

Location:

Unit 8, Broadwyn Trading Estate
Cradley Heath
B64 6PS

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SimpleHandrails.co.uk 5 star review on 25th January 2024

Raymond Burt

SimpleHandrails.co.uk 5 star review on 17th January 2024

455

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“great service good price very helpful what more can you ask for”

Helpful Report

Posted 5 years ago

“Bought a 2 meter handrail from SimpleHandrails and must say that the experience from start to finish including the product has been 1st class. The only suggestion that I would make is that that they use a courier that has some dialogue with the customer in terms of more expansive delivery and notification options. I was at home to take delivery but only by chance! Great products though. Graham”

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Posted 5 years ago

“Super fast delivery, great customer service.”

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Posted 5 years ago

“Fabulous handrail, great value for money and looks great. Extremely fast delivery. Would definitely recommend”

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Posted 5 years ago

“Very impressed. I had a few questions to ask before ordering, and the lady who i spoke to was very helpful and informative, making sure i ordered the correct fittings. The order arrived within 3 days, and i have to say i am extremely happy with the quality of the wooden handrail and fittings. Looking forward to seeing them in place. A pleasure to have good old fashioned service.”

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Posted 5 years ago

“Hand rail and delivery very good and efficient service. My only issue was that the screws for the brackets could be of a better quality. 2 of them snapped when tighten. but still really pleased with the hand rail.”

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Posted 5 years ago

“Received hand rails really happy with the product , they are a solid built rail got screw's and plug's too easy to fit and look great.”

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Posted 5 years ago

“Excellent product, ordered on a Monday delivered by Wednesday. Unfortunately couple of items missing, following a phone call to sales, they were delivered the next day.”

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Posted 5 years ago

“It's not insitu yet,looks good quality,very heavy. Easy efficient site to use,good choice of lengths and speedy delivery.Will recommend to friends and family.”

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Posted 5 years ago

“Excellent product and very prompt delivery. Would certainly use again.”

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Posted 5 years ago

“Well pleased with the 3 Meter stainless brushed handrail, really good quality brackets. Fitting quite easy all fittings and screws supplied. It does give a slight ringing effect, as you walk up the stairs using the handrail, though quite pleasant to listen to.”

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Posted 5 years ago

“From the initial contact the order process went ahead without problems. The handrail was delivered well packed within the timescale promised. Installation was simple but lack of installation details meant reference to the internet was needed. The only problem experienced was two screwheads snapped when fixing the brackets to the rail. Very pleased with the handrail now it in installed. Looks great after rubbing down and applying two coats of clear varnish”

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Posted 5 years ago

“Arrived quickly. Good quality. Very happy with purchase!”

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Posted 5 years ago

“good product with very good delivery service”

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Posted 5 years ago

“Thank you great quality delivery was on time and communication perfect”

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Posted 5 years ago

“Very good.”

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Posted 5 years ago

“Great handrail. Fully supplied with all bits needed. Looks lovely. Only issues 1. Delivery information was not provided. Had a phone call on the day but wasn't home. Disappointed that had no prior message regarding date as advised 2. Oak is hard to screw into”

SimpleHandrails.co.uk 4 star review on 3rd December 2019

Helpful Report

Posted 5 years ago

Hi Christina, Thank you for your reply. Comments regarding the delivery are noted and really helpful, as we are guided by their systems. We always issue two emails one with tracking and one saying when it’s to be accepted by. I’ve checked our end and they where both sent. We do however believe that the couriers website has had issues with their emails are falling into a lot of spam folders. To reassure future customers, our delivery partners will deliver for three days in a row and also call and contact the customer directly if there is no one home for a safe place.

Posted 5 years ago

“Exactly as described. High quality materials and finish. Just as ordered!”

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Posted 5 years ago

“Good product fast delivery one small complaint screws too cheap heads shred very easily.”

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Posted 5 years ago

“Prompt delivery, it’s a great and smart looking hand rail , very easy to fit with all the bits you need 1st class”

Helpful Report

Posted 5 years ago

SimpleHandrails.co.uk is rated 4.6 based on 3,448 reviews