SimpleHandrails.co.uk Reviews

Name: SimpleHandrails.co.uk
Address: Unit 8, Broadwyn Trading Estate, Cradley Heath
Rating: 4.63

4.6 Rating 3,448 Reviews

92 %

of reviewers recommend SimpleHandrails.co.uk

4.6

Based on 3,448 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01384 930960

Email:

sales@simplehandrails.co.uk

Location:

Unit 8, Broadwyn Trading Estate
Cradley Heath
B64 6PS

Write Your review

Tell us how SimpleHandrails.co.uk made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

SimpleHandrails.co.uk 5 star review on 25th January 2024

Raymond Burt

SimpleHandrails.co.uk 5 star review on 17th January 2024

455

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The item has not yet been fitted but so far the service has bee v good”

Helpful Report

Posted 6 years ago

“Very pleased with this product.”

Helpful Report

Posted 6 years ago

“I wouldn't order from simple handrails again. The product took almost a month to reach us, and whilst the customer services team were responsive it took a number of chaser emails to get sorted. The handrail is now here and it looks fine, but the beam has no drill holes in it to it's going to be harder to put up. There are also no instructions. When the handrail i up it will look lovely but it will be after a lot of effort!”

Helpful Report

Posted 6 years ago

“I highly recommend Simple Handrails for their excellent well-crafted wooden handrail, which also looks great in position, and I would also like to thank them very much for their really friendly and responsive service and for organising a very prompt delivery. Thank you!!! David (a highly satisfied customer)”

Helpful Report

Posted 6 years ago

“Great quality product, didn't quite suit needs so timely recommended alternative being arranged”

Helpful Report

Posted 6 years ago

“Fantastic product. Great quality. Well made.”

Helpful Report

Posted 6 years ago

“Had to get a couple of extra fittings spoke to a young lady who arranged for them to be sent out immediately and arrived next day. Great service and good product.”

Helpful Report

Posted 6 years ago

“Arrived in good order”

Helpful Report

Posted 6 years ago

“Staff very polite, patient and helpful when discussing order. Handrails etc were delivered on time and they look rather special now they are fitted.”

Helpful Report

Posted 6 years ago

“Dealt with my issue very professionally.”

Helpful Report

Posted 6 years ago

“Nice product, as described on website with attractive oak. A few gripes though - the brackets and screws were decent but the brackets were needlessly fiddly to install because each has two bolts which need adjusting at each end and seem to come loose too easily. These need to be designed better or just welded to a fixed position. It would have saved time if the oak rail had been pre-drilled with holes for the screws. Finally, the wall plugs included were low quality so use your own branded ones when putting this up.”

Helpful Report

Posted 6 years ago

Hi Huw, We take all reviews very seriously. Firstly I hope I can explain a couple of things. 1. The brackets are designed in a way to allow a little bit of tolerance when installing. Alot of customers walls are not 100% square so its designed to aid with that. 2. The plugs we supply free of charge are branded ones (the same brand tool station stock). 3. We don't pre drill the wooden rails as every customer wants them in different positions so we can't really please everyone. Again thank you for taking time out to review us. SimpleHandrails.co.uk

Posted 6 years ago

“Easy website to navigate, wide range of products and quick delivery time. Very pleased with service.”

Helpful Report

Posted 6 years ago

“Very happy with handrail and speedy service”

Helpful Report

Posted 6 years ago

“Extremely pleased with the square brushed stainless steel banister which I ordered.arrived 2 weeks after placing the order unfortunately arrived with one handrail support missing phoned customer service and it arrived the following day as promised. Very easy to fit looks fantastic would highly recommend the product and the company.”

Helpful Report

Posted 6 years ago

“I ordered a 2.8m brushed steel rail from SimpleHandrails, premium rail with 3 groove ends and upgraded brackets. Put in an email request to have it in one single length rather than jointed, Leah in sales was very helpful in confirming the request. Turnaround was about 10 days, and it looks great! Very happy.”

SimpleHandrails.co.uk 5 star review on 4th November 2018

Helpful Report

Posted 6 years ago

“very happy with my oak handrail. Quality rail and fittings for a very good price. Excellent communication and customer service. when i got my order i was missing 1 of the wall brackets, i was replied to within 5 minutes and it was sent out to me the next day. Highly recommended.”

Helpful Report

Posted 6 years ago

“Excellent quality, well wrapped, easily fitted, looks good, arrived on the promised date”

Helpful Report

Posted 6 years ago

“THE DELIVERY WAS ON TIME IF FACT IT CAME EARLIER THAN EXPETED,GOOD QUALITY HAND RAIL AND ALL FITTINGS WERE THERE,VERY HAPPY CUSTOMER.”

Helpful Report

Posted 6 years ago

“Item is of high quality and good value for money”

Helpful Report

Posted 6 years ago

“Handrails look stunning,top quality workmanship”

Helpful Report

Posted 6 years ago

SimpleHandrails.co.uk is rated 4.6 based on 3,448 reviews