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Simply Removals Reviews

4.4 Rating 377 Reviews

83 %

of reviewers recommend Simply Removals

Company Reviews

4.4

Based on 377 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

02089836044

Location:

Simple House, 33 Riverwalk Road, Jefferys Rd, Enfield
London
EN37QN

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Upsetting & stressful experience. The removal men (only two arrived when I paid an extra £150 for three) were abusive & rude to us, crashing our possessions around with no care. They then became very nasty at the end & it turns out they are self employed. They took some bolts from our furniture with them so we cannot put it together. Various possessions also damaged, awful that they have taken our money & run. Be ashamed of yourselves Simply Removals; you have made our start in our new home a bad one.”

Posted 4 years ago

“Spot on felix my stuff went missing and could not get compensation for the damage of other goods saw review in trustpilot and seems more accurate. expensive items are not delivered to new location when you mention this they ignore your complaints”

Posted 4 years ago

“Great job. Thank you”

Posted 5 years ago

“Simply removals was a breath of fresh air and a great weight off my shoulders! I had booked my move with simply removals, after being recommended by a friend. I spoke to a gentlemen who was very informative and helpfull with regards to moves and made me feel at ease, as my hand over was becoming more and more stressfull and uncertain. I had to call many times to arrange and rearrange, I had to speak to a few different people but each time i did, i did not have to repeat myself, as they kept each other very well informed on my move. Following a stressful hand over simply removals was still able to accomodate my move. The movers were incredibly careful and efficient, I had alot of fragile textured furniture, and they handled all with absolute care and there was not one scartch on anything when they unloaded it into the new house. if and when i ever move again i will most definity be calling simply removals again. Thank you simply removals”

Posted 5 years ago

“We booked Simply Removals to move us from Maidstone to Herne Bay at a larger cost than others- we paid it thinking we would get a better service. We booked a large lorry and a luton van with a 4 man team. On the day of removal, a small Luton van showed up with 2 guys 3 hours late. No apologies. They were due at 0800 and racked up at 1105. We were meant to be out by 1230. With no sign of the large lorry anywhere I was speaking to the chaps that had arrived and it became apparent only one spoke English, He said phone head office. We were told by the head office it had been stuck in an accident at the DRC and was 20 mins away. There were no reported accidents on the radio or google and we had also driven that road in the morning as we travelled down from Enfield. They lied, 20 mins went by and still no sign of the large lorry it was now 1145 and the 2 guys in the small van hadn’t even started to pack, as the guy who spoke English stated they were waiting for the other lorry. By 1 pm I had lost it with this company, they stopped answering the phone to me; at 1320 another Luton van arrived and was told that was it, the 4 of them stood around for another 20mins drinking coke and smoking before they even opened the vans. My wife and I were moving all the stuff, beds, sofas, tables etc while waiting for them to get their butts in gear. When asked if they were going to start work as they were now 6 hours late, I just got a look. I paid for a service that was not delivered; I have been in a 2 year battle with the company for my money back plus for them to pay the fine from the buyer’s solicitor of £385 due to not getting out the house until 1730. Kieran promised to get the money back to us, he advised it would be 50% but still waiting for them to do it. My next step is now taking them to court. I would advise anyone wanting to do dealings with them to stay well away. Just because they moved David Cameron they think they are the bee’s knees in removals.”

Posted 4 years ago

“Moved in October 2017, from a tiny 1.5 bed flat (to a 3 bed house). Paid £853. Wish I could give them minus 10. Arrived late. First thing i did was ask most senior dude to validate the quote, which he did reluctantly. Tried to charge me for more boxes than they quoted (either incompetent estimate or deliberate a ploy to hook me onto an impossibly low price which they could then true up using my property as leverage loaded into their van on the day)... I saw that trick coming a mile away and told them to fornicate away, sticking to my guns that i wasn't going to pay a penny more than the estimate. Also tried to charge me for an extra trip... saw it coming a mile away and my answer was identical to the previous response i gave them. Damaged both the flat I was leaving and the house I moved into. Damaged lots of my belongings. Damaged my furniture. Damaged my electrical items. Said they would finish by 3-4pm on day 2 (of a 2-day process for the full packing service)... finished at midnight!!! I ended up giving them an extra 50 tip as the poor lads told me they only made 50 a day! Terribly clumsy in dealing with my belongings and moving around my property. Also, seemed to use the toilet excessively and always left it as if a 4 year had just had an accident. Please avoid. Next time I will not be tempted by the cheapest quote, it is not worth it. All in all a MASSIVE HEADACHE, which is exactly what I was paying to avoid. My recommendation is to avoid like the plague. You have been warned.”

Posted 4 years ago

“every one is right here so be warned most removal men are roma and are immune from prosecution some kind special privilidge from establishment. The company are run by crooks the spag ball grease types get my drift. please go by personal recommendation by friends”

Posted 4 years ago

“Very efficient and friendly. Arrived on time worked fast and efficiently. We were loaded up in 5 hours. They were like super heroes super strong amazing!! Unloaded fast at our new house. Nothing broken so far. Just the corners from an antique chest of drawers hence only 4 stars !! :)”

Posted 4 years ago

“It was OK. Charged more on the day because of supposed extra items and had no packing material available for large items. You get what you pay for at the end of the day.”

Posted 4 years ago

“Arrived the day before, as promised, packed the house in 4 hours. Very polite , ,friendly and courteous team. Arrived on moving day nice and early, left on time for the 180 mile drive south bound. Unpacked the other end and all in by 6pm. Very pleased with the service, the team all worked extremely hard, thank you”

Posted 4 years ago

“Packers did not arrive to late and if I hadn’t helped they would have been here till gone 10pm and they were two of the people who were moving us the next day at 8am”

Posted 4 years ago

“Reliable, efficient and very hard working team”

Posted 4 years ago

“Great service and help”

Posted 4 years ago

“I was very disappointed because my sofa wasn't put back properly, I had 2 items damaged even though I pointed out to them that they were delicate. I also had to request that the second bed was put together as they were leaving even though this was requested on the order.”

Posted 4 years ago

“Excellent service, very hard working, very,apologetic for being 15 minutes late, we were extremely impressed.”

Posted 4 years ago

“Prompt, efficient and friendly but professional, Thank you.”

Posted 4 years ago

“Very good service, the day didn’t go quite to plan but the guys didn’t complain and stayed to get the job done. No damage and everything just where it needed to be. Would definitely recommend.”

Posted 4 years ago

“Would definitely recommend this company. Could not fault their service. They arrived punctually, got straight on with the job, no fuss. Arrived at the new property equally punctually(from Kent to Gloucestershire) and unloaded the furniture exactly where I wanted. Couldn’t ask for more! Most also point out that they were almost 50% cheaper than other quotes, was worried that this would be reflected in the service we would receive, but certainly not. Great price, great service! Thank you so much.”

Posted 4 years ago

“1. Communications from the admin staff prior to the move was inadequate. I had to phone to arrange. 2. The initial consultation was great but lacked follow up. 3. The team packing was brilliant! 4. The price for the electrician was excessive - I was totally mislead by the initial estimate. 5. In discussing the cost for the electrician the member of staff who I spoke to lacked adequate customer service skills by refusing to hear me out. 6. The monthly cost for storage was much higher than I envisaged as I was not given a full quite per month. In conclusion the removal were excellent but admin wise I feel very let down by a poor service.”

Posted 4 years ago

“Unfortunately the lorry that was provided wasn’t big enough and I had to leave my wheely bins behind and my plant got broken. Also I ordered 5 boxes and got charged over £25 on top of the £720 I paid. I wasn’t told this the money was taken off of my debit card without my authorisation”

Posted 4 years ago

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Simply Removals is rated 4.4 based on 377 reviews