Sixt rent a car Reviews

Name: Sixt rent a car
Rating: 1.20

1.2 Rating 174 Reviews

5 %

of reviewers recommend Sixt rent a car

Company Reviews

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Metrics

1.2

Based on 174 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Sixt rent a car 1 star review on 22nd January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was told I would be charged 1377 Euros for my car rental from Florence airport for two weeks. They provided no documentation when I picked up the car. When I took it back I asked for a receipt of what my credit car would be charged and the woman at the counter said she couldn't do it right then and that I would have to wait 15 minutes or so. I had a flight to catch so I left. Four days later, after i got home, I got the bill on my credit card--more than 3000 Euros!! I wrote to them and they replied with a bunch of falsehoods, claiming we had two additional driver (we had only one), that we got an upgrade (when I showed up in Florence they gave me the keys to the car with no discussion about an upgrade) and that I had returned the car with an empty gas tank. But the woman at the rental counter had advised me to do this saying I should pay for a full tank when I rented it and then I could return it empty--it was better for me that way. So I agreed. Don't deal with these people!”

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Posted 3 years ago

“I rented a car in Germany for one day last September. Whereas there was no visible damage when I returned the car (no staff at the agency) and dropped the key, some days later they asked for compensation for damage. And several weeks later they added even more damage without any proof sending pictures of a roof of a black car. As they were threatening, I asked my lawyer to write to them and they ignored his letter just like all my messages. I discovered later on Trust Pilot that more clients had the same bad experience with this company.”

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Posted 3 years ago

“Having had a few rentals now from these people and provided feedback, which to their credit they have actually called me to thank and take action about, my last time will certainly be the last time. Starting off with the booking, they have now got a new "lucky dip" option, this is to get their staff commission (nice of them). On booking confirmation it actually tells you which car type you've been given, mine was a Saloon. However for the customer. this is not the case. You arrive at the pick up and told "so you've gone for a lucky dip and it seems you've got the basic" so low and behold you've got a crappy 3 wheeler now. But wait, I can give you an upgrade, with "my special discount" and upgrade you to an Audi/BMW or Merc!! Adding an extra 50%!! to your rental. Huh?? The sell begins, come and have a look, sit in it, rev the engine, others in the room join in "I've got one of those cars (I'm sure you do) and trust me, smooth bla bla". So FYI, DO NOT PAY THE EXTRA FOR THE LUCKY DIP!! The additional documents is also a puzzler, you really need to read the small print on your booking. There were a few "huh" customers when asked for proof of address. On top of that there is the still existing forced sell of additional insurance...surprised they don't include life insurance, Sky Subscriptions, Mobile phone contracts. "Drop the excess and pay an extra 25% on your booking, otherwise, you're liable for the premium excess of £1000!!! and that will basically end your life in financial turmoil". The never ending list of things you will be liable for begins. When you say no, the smile on their faces disappears and "let's get this idiot out of here tone" comes in. Upon finally getting to the car, the checks were not done and it turned out the car was low on oil. So another was given, one that wasn't cleaned. Forbid you should give someone another car and even if it is an upgrade, at least they get a clean one. Coffee stains in console, outside had just gathered dust, inside even had a empty drinks bottle. After 45mins, i really couldn't be bothered anymore. The fact that I had to go back into the office to ask "do you not need to change the reg details" (and they did), I think it was apparent even they were happy to see this failed commission leave the court. Also ensure you get in early, their process is never ending, took me 45mins to get my car and drive out. On the positive note, the team are really polite and welcoming, so you've done that right. Advice for Sixt, give your staff better salaries so they don't need to affect your bottom line with this approach. Bottom line being returning customers!”

Helpful Report

Posted 3 years ago

“I rented a car with them in August and since September I've been contacting them via email, phone, filling a form on their website... all different ways I could find to just ask for my signed agreement. After 3 months of chasing, they told me they don't have a signed contract for me. Very unhelpful. So hard to get hold of. I won't recommend them at all.”

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Posted 3 years ago

“Rented a car in Lisbon. Filled car with gas 12 KM from airport and returned it. Received invoice 6 days later with 65 Euro fuel charge, 25 Euro fuel service charge and 10 Euro late return charge. All these charges are bogus. Would not rent from Sixt again”

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Posted 3 years ago

“What started out as what could have been my best rental experience ever, unfortunately ended up being my worst! Checked in and got a "free" upgrade. Went to get in the car and noticed some mild damage on rear bumper and the facia missing from one of the vents, but otherwise all seemed nice.. didn't think to go as far as inspecting for chips in the windshield and photographing them! There was no attendant around to walk around with it even discuss the things noted. Went ahead and left in the car. Enjoyed the vehicle for 2 nights and returned it....in a massive line of cars early in the morning. Of course, again there was no attendant around. Didn't dare to leave the keys in the car, so looked for an attendant or drop box. Found a drop box at the front of all the cars and went ahead and dropped the key in and headed inside to get to our flights. After returning home, I received a notice from Sixt that they were charging me for damage done to the car i.e. chips in the windshield. Nothing ever hit the window while I had the car. Then a couple days later, I received another notice: they were claiming I lost the key. Then finally a bill...$225.60 of which most of was for loss of use. Assuming they didn't think to look in the drop KEY DROP BOX for the key! Absolutely rediculous. I will never again rent from them. Beware!!!!!”

Sixt rent a car 1 star review on 9th November 2021

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Posted 3 years ago

“Rented car Belfast City. Hit with £160 plus vat penalty charge as did not have credit card. Website very misleading and compliant passed to Trading Standards.”

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Posted 3 years ago

“Appalling service, made the mistake of giving them a second chance and the experience was even worse the second time. Arrived to collect the car and told their system had blocked my booking with no reason why and to email them to fix it! A week after the booking date they haven’t even responded to explain.”

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Posted 3 years ago

“They expect people with COVID-19 to travel, potentially infecting others, to pickup rental vehicles they pre-paid for or to pay their standard cancellation fee. While that might be legal, it is extremely unethical. If you do not like doing business with morally bankrupt companies, stay far away from them.”

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Posted 3 years ago

“I'm writing to express my disappointment having received my final invoice for a car that I rented from your SIXT Branch located at Manchester Airport. Please see attached a copy of the invoice for your reference; along with a screenshot. image.png Firstly I have to admit I was extremely disappointed to be charged a Premium Location Fee (amounting to 272 Pounds). I had a wife and an 18-Month-Old Baby along with 3 Large Suitcases, 2 Hand Luggage, A Pram, and a Car Seat which I had to load onto a shuttle bus so that I could reach the Car Rental Park (and then unload all of the items). I do not understand how you can claim this location deserves a premium Location Fee. I completely understand the justification of this expense if your help desk is located inside the arrival terminal and the vehicle is available for collection directly from the Airport arrivals car park-like many other airports, but this charge is ridiculous; when you take into account you have to take a shuttle bus service to a rental park and then collect and check the vehicle for any damages without any direct supervision from a SIXT employee > How on earth does that justify a Premium Location fee charge of 272 Pounds??? Additionally, I was extremely disappointed that I was charged a choice upgrade fee of 373.27 Pounds for my 28 Day Rental. The initial vehicle that I wanted was an Audi Q3; which after highlighting damage on the vehicle (which was not mentioned on the receipt); magically then became unavailable due to it reaching its Mileage limit (which I was only notified of; having checked the vehicle first for damages). Luckily, I was informed this would be changed for a Premium Volvo at no additional cost; which again had to be replaced 4 days into my rental period; due to technical deficiencies with the Sat Nav, Apple Car Play Feature, No Radio reception capabilities, and inability to connect to the Bluetooth feature in the car as a previous passengers details (whose name happened to be Shannon > guessing this is a coincidence with the SIXT customer service Rep that assisted me) was not working. Having Informed SIXT by email, I received a phone call informing me that I would need to bring the vehicle back to there Airport Branch from Bradford (80 Mile Roundtrip) in order for the vehicle to be changed. The vehicle was then changed to a Range Rover Discovery (which had damage already to three different areas on the vehicle) at no additional cost (So I was told by the SIXT Agent). Having received by final invoice; I now find out that I have been charged an additional 373 Pounds; pertaining to a CHOICE UPGRADE (No idea what this is). The Only positive was a South African Gentleman called Wesley who assisted us in changing the Volvo to a range rover and explaining the features of the new vehicle in your forecourt. He was also kind enough to set up our car seat (I just wish your front-of-house sales team showed the same amount of empathy and understanding as Wesley)! The rest of the experience was disappointing, and the additional charges have left an extremely sour taste in my mouth and my pocket! I look forward to hearing back from you!”

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Posted 3 years ago

“Your days as a business are numbered you bunch of thieves !! You have stolen my Brother's money. Hope you get the full force of the law thrown at you. You are a disgrace to the car rental industry. Seems there are a lot of very annoyed customers. Coincidence...I don't think so. Wake up to yourselves and be honest.”

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Posted 4 years ago

“Hired car from Bristol Airport thru carrentals.com which af somehow linked up. Prepaid full amount for hire car. Returned car and foudays after car returned SIXT issued a new invoice for £2300 and took it straight out of our bank account, wiping out all of our funds. On the invoice it says we drove over 3000 excess miles (3900 in total). We only had the car fo 9 days, including pick up and return. It was used for no more than 500 miles tops and we had unlimited mileage on the contract. Would have to have sat in the car and drove continuously for nine days without stopping to sleep to cover this mileage. Now fighting for a refund and compensation and having the devil's own job getting any progress. Legal action will follow soon.”

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Posted 4 years ago

“Scammed by Sixt! Returned the rental in perfect condition, the Sixt agent inspects the car, confirms everything was fine (witnesses!), tells me to sign the checkout form on her shaky phone and waves us goodbye – only to send a damage claim for 900GBP four weeks later. This is so wrong! We will take legal action! Beyond dodgy. Everyone: please be aware!”

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Posted 4 years ago

“If I could give a 0 out of 5, I surely would. Make sure that if you use this company that your firstly have your head checked because they are grade A criminals. But if you are in perilous danger and must then you wear a body cam or take numerous photos of every move because they will take you for all of your money and your first born child.”

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Posted 4 years ago

“A NIGHMARE. After I returned the car several attempts were made to bill my credit card for almost $500. First they claimed my "paid in full" booking was only a down payment. Then they claimed there was damage to the car (with photos). Fortunately, we had taken pictures when we relinquished the car showing clearly that it was damage-free. Then they sent me a bill for a slew of insurance I had never agreed to. Fighting them is an uphill battle so roll up your sleeves and don't let them get away with what looks like repeated fraud.”

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Posted 4 years ago

“Well after 9 days of emails to Sixt I’m yet to get a suitable reply, nor have I heard back from complaints or customer services via the phone as promised by the CS agent I spoke with. I made a car hire booking, 9 days ago someone (not me) cancelled the booking as soon as I saw the cancellation email I emailed both reservations and cancellations saying there has been a mistake. 8 days later not a reply to resolve the issue, I had to call a USA number to be told a supervisor will call me back - no phone call. I have emailed again saying this could be a data breach or an internal issue - but no reply. Is is a coincidence that the same booking that I had booked for $980 is now over $3000 for the same period. Do not use @sixt as they they have no care for their customers”

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Posted 4 years ago

“What a TERRIBLE COMPANY! I am the Admin for a company in Raleigh, NC. I was asked to make a vehicle reservation through SIXT at the Orlando, FL airport location. When I made the reservation, I was required to pay to hold the reservation. I paid $912.62. When my co-worker landed in Orlando he went to pick up his rental car and was told that the driver of the vehicle must be the one paying for the car so he used his credit card and was charged $902.20. both charges went through and showed up on our credit card statements. I immediately was informed and asked to fix the discrepancy. I called on a Friday and was told by customer service that they would do an internal investigation and let me know the outcome. Umm, no. I nearly overpaid a thousand dollars and I'm not waiting around for the internal company so I requested a call back from a manager. They said I'd hear back before end of day. I never did hear back. On Monday I called again, to be told by the reservations team that SIXT is closed on President's Day. Tuesday (this morning) I again called and sat through their excruciating hold music. The representative tells me that the customer service department is the only one that can handle my call needs and they don't open until 9 AM. FINALLY I call at 9 AM and am told that I cannot do anything; they won't even talk to me because the reservation was put in HIS name and he's the driver. I got pretty pi$$ed off seeing as how my co-worker is on a business trip hence the need for a car rental. I asked to speak with a manager and was told I'd get the same response. I insisted on speaking with a manager. Instead of connecting me, I was placed on hold for 21 minutes before the guy got back on the line and said again that I couldn't do anything because the reservation is in my co-workers name. We put a stop charge on the card. Never had to do it before. I looked around online and can see that double charging is a regular thing that SIXT does to people. TERRIBLE COMPANY. TERRIBLE CUSTOMER SERVICE. AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID”

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Posted 4 years ago

“This company is the worst rental company I have ever dealt with. With the whole pandemic situation going on in the world they are refusing to refund money even though the areas of the world we are travelling to are in lockdown. Don't waste your money with these people they are unprofessional and I do not know how to take care of their client base they have had for years.”

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Posted 4 years ago

“Scammers scammers, they stool 400£ from my debit card, in morocco agadir Dont trust them.”

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Posted 4 years ago

“The customer service at Sixt Rental is non existent beyond the kiosk. All if the vehicles have preexisting damageS which they are aware of but dont repair. Tried to communicate with them through email and received an unpleasant unprofessional response 30 days later. They rent cars thats it! No customer service, care ir concern beyond the basic rental. Rude as well. And it tajes approximately 30 days to receive a response. The wait time on the phone is totally unacceptable. The corporate boobs are a waste of time and energy.”

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Posted 4 years ago

Sixt rent a car is rated 1.2 based on 174 reviews