SkipTheDishes Reviews

Name: SkipTheDishes
Rating: 1.08

1.1 Rating 447 Reviews

1 %

of reviewers recommend SkipTheDishes

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1.1

Based on 447 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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SkipTheDishes 1 star review on 29th April 2025

Nicki Francoeur

SkipTheDishes 1 star review on 2nd April 2025

P Beaubien

SkipTheDishes 1 star review on 12th March 2025

It 250

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is absolutely the worst company i have ever deal with, i am about to take them to Small Claims Court. After purchasing a $25 gift card could not redeem it and after several calls and emails, no action. Skip this Company!!!”

SkipTheDishes 1 star review on 18th August 2020

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Posted 5 years ago

“This is the most unprofessional company or whatever you want to call it in Ontario. My order was confirmed at 1:57 and did not get delivered until 3:00. It was just a pizza from Twice the Deal. I was chatting with support Dolly T and was told she would look into what was going on with my order since the currier I was matched with was sitting in the spot for 10 minutes, she then replied saying she would look into it and keep me updated, she then left the chat before I could even respond. Right after she left the chat the currier starting moving towards the pickup location. The time was at 15 minutes when suddenly it went blank and said that my currier would be matched closer to my pickup time and the time then went to 32 minutes. I messaged them again and got matched with a new agent, the conversation is attached. After she stopped responding, 20 minutes later, I was matched with a new currier, and then my order was delivered 30 minutes later and the agent still had never responded to my messages. DO NOT WATSE YOUR TIME WITH SKIP THE DISHES”

SkipTheDishes 1 star review on 17th August 2020

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Posted 5 years ago

“Very bad service the so called drivers I don't think they have a driver license or they got it in a lucky charms box. Had a driver almost rear end my truck and was speeding down the road while children were playing. Not very happy”

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Posted 5 years ago

“SkipTheDishes is great...as long as there are no issues with your order. We did a recent order from Jet Sushi in Halifax on August 7. Our driver was lost...we could see him going around and around on the GPS, even pulled around into our parking lot, and out again. So I messaged skip knowing full well that it would be a fight because we all know the customer service is terrible. I was messaging with the first agent, Anita, who claimed that she contacted the driver and he would be here shortly. She then left the chat. I proceeded to message and another agent took over. This time I said enough is enough...the driver had been driving around at this point with our sushi for an hour. I requested a refund and was told no...I pushed back and was told the skip credits would be in our account. Two days later I checked and no credits. I messaged again asking where our credit was...keep in mind this was a $63 bill. The first agent claimed there was no record of the conversation and that the sushi was showing as delivered. And he left the chat. Another agent took over, Obi, and said he would review the file. He came back and said that he would ensure that the credits were in our account. I mistakenly thanked him, but did learn by this point to always send the transcript of any conversation with skip to your email. A few minutes later we did get a credit...for 5 bucks. I proceeded to email skip directly and of course no one has responded. How this company is even allowed to stay in business I will never know but I do know that we will never, ever use skip again. Use DoorDash or UberEats...At least they care about their customers.”

Helpful Report

Posted 5 years ago

“Ordered through skip. Driver delivers it to the wrong address. Brutal service. Never again.”

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Posted 5 years ago

“Ordered McDonald’s through skip. Took 45 minutes for the driver to deliver my order to the wrong address. Absolutely trash. Deleted the skip app.”

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Posted 5 years ago

“Placed an order, driver picks it up then as I’m watching the app he aimlessly drives the wrong way and then drives around in circles heading farther away from our house after he had already picked up the food. It took over 25 minutes from the time he picked up to deliver. When I asked him why he was driving the opposite direction from my house and why it took him over 25 minutes when I could have driven to the restaurant and back in 15 min he said he had to stop for gas. Food was cold. Your chat customer service Rep gave me a lousy 5.00 skip credit for an order that with the drivers tip Came to 115.00 and was not even eaten I will never use your app again”

Helpful Report

Posted 5 years ago

“Missing order missing items not worth the call forget skip the dishes the worst service ever not even for a bottle of water that may come wrong”

Helpful Report

Posted 5 years ago

“My boyfriend and I ordered food from skip so many times and 90% of the time, the order was wrong, items were missing, it took over 2hours instead of 30mins (amount it showed on the app), more than one driver to get the order as they kept bailing each time and it is the absolute worst. Customer service wasn't helpful either trying to make sure that we got our food. Really bad service. Don't order. Don't waste your time with this app, they seriously don't know how to do their jobs.”

Helpful Report

Posted 5 years ago

“DO NOT USE INTERAC EMAIL TRANSFER WITH SKIP THE DISHES, YOU WILL GET RIPPED OFF, AND YOU WILL NOT GET YOUR MONEY BACK. This has happened 2 times to me now, 1 order of $38 and 1 order of $49 – Close to $100, robbed from me, with no resolution. When you do an interac transaction, you CANNOT CLOSE THE LAST PAYMENT WINDOW or you lose your money completely - so if you time out, your internet goes down, you accidently close the window, click another link, on a screen that says YOUR PAYMENT IS COMPLETE, well you are frigged, because your payment is complete, that doesn't mean your order has gone to skip, and in fact, it still hasn't. Here is what Skip the Dishes is doing: They don’t process your order until they have been paid. SO, if you pay, and ANYTHING complicated your browser, or closes it, or any computer problems for the next few clicks AFTER you have paid, you will lose your money and SKIP will not process your order. So yes, you pay and don’t even get an order number to verify that you have paid. It’s insanely flawed, dated, and unfortunately, SKIPS support literally doesn’t care to fix this BUG that is really screwing quite a few people over daily and clogging gup the support. - The issue is, this isn’t credit card, there is no consumer protection, my bank wont reverse the charges - SKIPS support says this exact phrase “this is a preauthorization, and it will be returned to your bank in 3-5 business days) - unfortunately, as this happened almost 2 months ago, and 7 business days ago, well, that is factually incorrect. ***** Please note this is where the problem is - The SKIP team says "preauth" - pre auth requires some sort of authorization to tell the payment provider, hey this worked, or hey this didnt work - WELL, it seems this interact payment page is using the consumer to click the authorization - if that button isn't clicked, there is nothing confirming, nor denying the payment, although its already taken from your account - so poof, the money is "lost" in preauth because there is nothing to tell it no food was sent, or the transaction didnt reach skip - so now you are stuck paying, with no receipt. Cool eh - Support 100% fails to acknowledge anything, and most of the time refers to it as a credit card, which is again, completely incorrect. They just really don’t care, yet there is nobody to escalate the problem to So essentially what is a BUG in SKIPS interac payment process, I am out nearly $100 and I know I am not the only one. Yet, there is nobody who actually knows what happened, and their stock responses just go in circles, I have been lost in support for hours, multiple times, multiple people. I just want the money back that i litrerally paid for nothing. But there is nobody to talk to, and they keep saying call your bank, who is saying they wont do anything. I literally have banks statements showing I have been charged for food that never was processed or came through the skip app. What can I possibly do? $100 is worth a lot to me.”

Helpful Report

Posted 5 years ago

“Messed up my order on 3 different occasions and never take any responsibility. This is the last straw. They say food was delivered. But it was not. Doorbell never rang. Refuse to reimburse me.”

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Posted 5 years ago

“I cant even give 1 star... i try to order , and their site keep telling me something went wrong and my order could not been process ... out of a sudden i receive my order, but i was not waiting for it anymore since they never confirmed it... i found out that they charged me 3 times.... and they don’t want to refound me the one that i receive... but I order somewhere else cause I was not waiting for it cause they told me it was not confirmed... I lost a lot of money with them ... the customer service was so not helpful....”

Helpful Report

Posted 5 years ago

“Horrible horrible they didn’t send half my order and only offered a 5$ towards skip the dish credit even called the restaurant to confirm that half my order wasn’t send and they said yes in error that skip the dish would offer me a credit and they never did they are completely a scam”

Helpful Report

Posted 5 years ago

“Skip ordering from "Skip the Dishes "... their customer service has no intention of resolving issues and I have no interest in receiving $5.00 of credits towards next purchase, because I will never use this service again.”

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Posted 5 years ago

“(English is not my first language, so sorry for my errors. ) They have an awful service, and it's impossible to talk to someone when we have a problem. From what I saw, the chat support is supposed to be real people, but they sound just like bots. Always repeating the same lines and not answering questions. I ordered from Subway, and 2 hours later, they can't tell me what is happening, and if i'll ever get my food. They just paste the same text telling me that I can cancel the order and get a refund, or get some skip credit when the order will arrive (but is was so late that the subway was closed)...”

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Posted 5 years ago

“Worst service on the planet!”

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Posted 5 years ago

“SIMPLY CHEATERS & FRAUD .....Dont go anywhere near them because in the wake of COVID they are filling their pockets with cash ...They would charge ur credit card then make a clumsy way to refuse to deliver ur food ...something like u were unreachable so ur food & money both gone .....I fell victim to their agenda & lost it. I awaited order for hours & when approached them simply deny ...i wonder how they are operational in Canada with this cheating...nobody holding them accountable ...but i will do my best to get my hard earned money by raising a fraud scam case with RCMP online ....I request all other victims in Canada to do it also to stop them ripping of people money ...if all u feel temptation for an order ..do it with some trustable sources like UBER EATS . 1)i placed order with clear instruction that i had no phone & gave my front door key pass & room number to be left at door 2) when i found no order for 1 hour . ireached your online reps at ski p the dishes .i told them situation and both said order was not delivered bec i was not reachable on phone whereas i clearly told them . One rep said u didnt give room no denying your own receipt issued by skip dishes. when i asked them for redelivery or refund they said ur money is gone .(Gone ) & no refunds 3) i was assured supervisor call but received no call so far 4) I had no choice except to visit the lousiana popyees at 267 College street & manager said they could do anything .skip dishes is responsible 5) If you guys dont refund the order amount which i never received with in a day will report the matter to RCMP/Police as fraud and let them decide i if i deserve refund or not ---------------------- Ahmad Rabb Popeyes Louisiana Kitchen Delivery • #185070167 01 Number of Plastic Cutlery $0.00 01 Wings Combo (5 pcs) $12.49 • Ghost Pepper • Coleslaw (260 Cals) • Buttermilk Ranch (150 Cals) • Nestea Iced Tea "Room number 19 . Main door lock key passnumber 1997. Plz come up & deliver at Room 19 bec my phone is not working.thnks" Food & Beverage Subtotal $12.49 Delivery Fee $2.99 HST $1.62 Coupon10 -$10.00 Courier Tip $1.00 Total (CAD) $8.49 Paid with Credit Card Date July 23, 2020 1:21 PM Amount $8.49 Transaction Type Purchase Navdeep 3156 orders delivered 10 Clarence Square, Toronto, ON, Canada Placed, July 23, 2020 1:21 PM”

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Posted 5 years ago

“The app didn't work properly and was stuck on Confirming order forever. I tried cancelling and reordering but that was rejected. Meanwhile, my order had been delivered and was sitting at my front door. I wasn't notified that it was on route or delivered. Needless to say the food was cold. After talking to 3 of their CSRI I was told it was my computer. Thanks for nothing.”

SkipTheDishes 1 star review on 19th July 2020

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Posted 5 years ago

“This is the worst place to order from if they got your order wrong they won't come back and give you what's missing they will lie to you tell you that you didn't get that on your order even if you send them a picture of the receipt that it says that you should have got that they just plain Liars yes you Julia and they don't care about their customers I would rate this no stars if it was possible skipthedishes it's just not as they used to be I don't know if they're Under New Management but they actually suck and it's not the first time it happens quite often if the restaurant forgot something and skip the dishes delivered your order skip the dishes is the one responsible to get the item that they forgot the worst part is that they try to lie saying that I didn't order that but then i called the restaurant and they're willing to deliver it them self the missing item so I will start ordering from the actual restaurants nowadays end less on skip the dishes”

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Posted 5 years ago

“It is the worst company work with , first couple days very good and recommend for friends, and you get reasonable trip , after couple days I got trip pick up far 6 k and deliver from the location to drop off 5 more k I had to decline in it the offers was $7.50 . And they keep offering me same destination. Also I got a pick up trip out side my city also was too far for $6.5 , for the driving time and pick and drop off time it may take more than 35 minutes. Pay gas and car expenses will remain less than $4 . I don’t blame the company I do blame the government let greedy , wiled company come to suck people blood. By the way if keep rejecting trip your rates go down than the system stop giving you trip . So the system made make you work like slave .also i have trip never get paid for it was driving 10k . Almost a week so far I never get paid for it , every time I contact the customer support, they tell me the e mail not associated with your profile, just to make excuses. I would never do order from skip because I don’t support greedy company”

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Posted 5 years ago

SkipTheDishes is rated 1.1 based on 447 reviews