SkipTheDishes Reviews

Name: SkipTheDishes
Rating: 1.08

1.1 Rating 447 Reviews

1 %

of reviewers recommend SkipTheDishes

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Metrics

1.1

Based on 447 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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SkipTheDishes 1 star review on 29th April 2025

Nicki Francoeur

SkipTheDishes 1 star review on 2nd April 2025

P Beaubien

SkipTheDishes 1 star review on 12th March 2025

It 250

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“COMPANY CHEATS FRONTLINE HEALTHCARE WORKERS! Received a $25 gift card as a “Thank You” to frontline healthcare workers from SkipTheDishes at my hospital today. This was my first time using the service and had to create an account. Once created, I uploaded the gift card successfully and tried to use it. I could not use it after several attempts. Upon contacting customer service, I was informed my account is locked due to fraud. I explained the account was literally created an hour ago. The agent -Mandy at the Winnipeg office- said she could not discuss the matter any further and my $25 gift card was forfeited. She hung up mid sentence as I was trying for further clarification! Customer service - nonexistent! The gift card is specifically for frontline healthcare workers and even has an image of doctors and nurses with a big “Thank You” on it from SkipTheDishes! Maybe it was suppose to read “No Thank You” to the frontline healthcare workers! LOL!”

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Posted 4 years ago

“I've ordered from them many times in the past and they were always quick to respond to issues and give me credits in situations where something wasn't right. However, twice now I've had a terrible driver who picked up my food and drove the opposite direction, doubling the time for delivery and ensuring the food was cold by the time it arrived. Skip gives the same canned BS responses and then IF YOU'RE LUCKY gives a $5 credit. Today was the last straw. Should have taken 20-25 min to get my food and instead it took an hour and 15 minutes. I'll never use them again. They don't seem to care if you have negative feedback - they just give you a $5 credit so you'll use them again. After today, I'm done. I understand the occasional mess-up, but this company has gone downhill and I won't give them my money ever again. They can keep their piddly $5 credit.”

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Posted 4 years ago

“Order with them all the time. If there is a problem they have great customer service and make it right.”

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Posted 4 years ago

“Ordered $70 worth of food for my family for dinner yesterday at 5:45PM. At 6:30, I got a notification that the food was delivered. I didn't hear any doorbell but checked anyway, and of course, there was no food there. I checked my neighbours' porches and my security feed (which starts recording on motion), and nothing. Hopped onto their support app, and in 25 minutes, all I got from the representative was the same question twice, after I provided the information the first time. I pressed for an update, and was disconnected/blocked. My WiFi and data were working fine, and it's now 12 hours later and I still can't get on, so I can only conclude that STD will simply block customers bringing difficult requests to their attention. Their joke of a chat service is attached with my review for all to peruse. I'm sure you're all dying to know how it ended, and I'm sorry to say, what you see is what you get. I was locked out after this exact sequence of dialogue. I tried by phone and finally got a hold of a representative. After a few minutes of back and forth, she finally said she'd process a refund, but would have to call back later to confirm. When pressed for when, she said "today". It's now 12 hours later into the next day, and nothing. So it would once again appear that STD jumps ship at the first sign of a difficult request. So they've taken $70 from me, and all I have to show for it is an evening of frustration, hunger, and a strong desire to move to UberEats for good and never give business to this sham of a company ever again. Avoid at all costs - tell your friends, tell your families, tell your coworkers, tell the owners and managers of your favourite restaurants. This company is not to be trusted. Restaurants working with them will inevitably face negative customer feedback as direct result of STD's incompetence and inaction - hungry, angry customers are quick to blame whoever they can. If you want to save your restaurant's image, don't work with STD. Go with UberEats instead - the few times they've mishandled my order, they were quick to rectify the issue.”

SkipTheDishes 1 star review on 26th September 2020

Helpful Report

Posted 4 years ago

“Worst customer service ever!!!! Not only did they get my order wrong - but the driver couldn’t find my house (very easy to find) and when he called me and I directed him he hung up on me!! When I chatted with support to let them know my order was wrong in multiple ways they refused to refund the delivery and only the additional items that were missing - not the main items - when I tried to explain more they ended the chat and that was that - no more contact. EXTREMELY DISAPPOINTED - will NEVER order from them again!!!! Don’t waste your money - find a different service - ANY OTHER SERVICE!!!”

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Posted 4 years ago

“One occasion I received a pizza upside down in the box, soggy and topping stuck to box. The next time they charged me three times for the same order and I had to wait a week for it to be returned. Awful on every level”

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Posted 4 years ago

“Ordered from them in the past had only one issue. But this evening I ordered food and paid for it. The food was never delivered and the customer service said that the driver said he delivered the food. After receiving that message from them I could no longer message them back it’s Like they blocked me or something. So I paid $40 for dinner and ended up out the money no refund no nothing and no food. Horrible customer service would not recommend them and will not use them again.”

Helpful Report

Posted 5 years ago

“I ordered a meal and it was delivered to our landlords upstairs. It was found the next morning. However it is now over two weeks and I am still waiting for my refund. I have talked with chat support 4 times now and they keep saying it’s credited on their end. Obviously they lied.”

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Posted 5 years ago

“The worst service ever last time I used they were to bring me subs from mrsub never saw the driver probably kept it for him self because it was already paid,I asked customer service if I could pay for my food when it arrives and they said no which means there main is to rip off the customer”

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Posted 5 years ago

“The drivers can't follow instructions, worst customer service I've ever experienced. Stay away. I never write complaints about anything. Skip the Dishes is a total rip off. Do not use. Thank you.”

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Posted 5 years ago

“Help chat workers are always assholes. If you mess up the address the driver can’t deliver to the correct one and you don’t get a refund. Waste of money and life data”

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Posted 5 years ago

“They Literally forgot half of my $200 order at the restaurant and refunded $8.99. So thanks for that guys. Then they blocked my account so I can’t message them online.”

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Posted 5 years ago

“First time I ordered and didn't even recieve my purchase and them I waited on the Phone for 20 mins for customer service for them to tell me to hang up and call back and then when I called back they said I should see my refund in 5 days.I don't know about everybody else but that was my last 40 bucks and now we don't get to have a special dinner.”

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Posted 5 years ago

“Honestly the worst service for food. You could possibly call a random number offer them money if they get you food and give them a vague description of what you are feeling and you will not only get closer to what you want than skip the dish, it will most likely be faster. I only order here when i can't use any other service and they consistently take between 2-3 hours, deliver cold food to the wrong address then when i finally get it most of the order is missing or wrong. Best part even when i was missing half my order they only tried to give me 5 dollars in "credit" which wouldn't even cover what i didn't get let alone the inconvenience of waiting 2.5 hours. There's a reason this service is rated 1 star.”

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Posted 5 years ago

“I’ve ordered with skip the dishes for a while now. Actual delivery and accuracy is good. Don’t ever have a problem. Customer service is horrendous. Over two hours to be told they could do nothing.”

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Posted 5 years ago

“Some of the worst customer service I've experienced. Better hope you don't need to contact them as they will pretty much tell you to go f*** yourself.”

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Posted 5 years ago

“The order was not delivered two times. First time it could be mistake but second time I think their drivers and process is poor. I would never order again and wouldn’t recommend anyone to use this app. I told the chat support right away when it showed delivered. That I didn’t receive it. He said he cannot help me as the food was delivered. I think it was common sense to ask the driver go back and see if the food hasn’t been picked by anyone and deliver to right address. They literally did Nothing. Our guests were waiting. Not reliable service. And shitty chat support. My order number - 195030864”

Helpful Report

Posted 5 years ago

“Ordered last night for the second time. 2 hours waiting for our meal we were notified by our app that the food had been delivered I called the restaurant and it had been picked up an hour earlier. Spoke to customer service and they apologized and gave us a $5 credit. Twice ordered, twice burned. Truly the worst. Never using their service again.”

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Posted 5 years ago

“you can not write the proper address in the search bar. it keeps on dropping the pin in the wrong location so write half the address at the top and then in the options have to write the unit number....so out dated dumb. half the drivers dont use a bag its sitting in the truck as is not in the skip the dishes bag. when you call to complain half the people dont speak proper english.. started to use uber eats and door dash....you cant send an email to the company there is no other phons number to complain...this company doesnt care about customer service. they were good in the begining but has fallen through the cracks now”

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Posted 5 years ago

“No delivery at all but two drivers were supposed to pick up my delivery. I've been waiting two hours for NOTHING. Even the Restaurant called to tell us the driver is not coming and the food was not good anymore . Finally the customer service is not helping at all , answer with pre-record sentences and leaves the chat while its not over. Never again! I'll tell everyone to not order with you! My child is starving!!! Grrrrr”

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Posted 5 years ago

SkipTheDishes is rated 1.1 based on 447 reviews