SkipTheDishes Reviews

Name: SkipTheDishes
Rating: 1.08

1.1 Rating 476 Reviews

1 %

of reviewers recommend SkipTheDishes

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1.1

Based on 476 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat, Telephone

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SkipTheDishes 1 star review on 29th April 2025

Nicki Francoeur

SkipTheDishes 1 star review on 2nd April 2025

P Beaubien

SkipTheDishes 1 star review on 12th March 2025

It 250

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have had numerous negative experiences with Skip the Dishes. This most recent one however will be my last. Skip the Dishes took money out of my bank account on February 22, 2021. This was after I cancelled an order on February 21, 2021. The afternoon of February 21 I had to use the "cancel order" feature on the Skip website. The website provided feedback informing me that my order had successfully been canceled. February 22 I checked my account balance online and found a debit from Skip the Dishes. It is dated February 22, 2021. I logged onto my Skip the Dishes account to view the order history. That order is listed as canceled. I initiated a chat session on Skip the Dishes' website. I have an emailed transcript of that conversation. I also contacted the fraud department of my bank and was talking live with a representative during much of the chat session. During that chat session I was given false information by the skip representative. I was also expected to accept skip credits instead of a refund. I insisted on a refund. The skip rep told me that a refund had been processed but I would have to wait 5 to 10 days for the refund to show up on my bank account. I informed the rep that this wasn't acceptable. I was then informed that it was my banking institutions policy and not the fault of Skip the Dishes. I asked the fraud department rep, whom I was talking to live on the phone, if the statement regarding refund polices was correct. He said it was false. He also informed me several times that no pending refund was showing up on my account. He said that if there was a refund pending they could swiftly move to resolve the issue and push the refund forward. I asked the fraud rep if it was normal for a pending refund to take so much time. He said no but not entirely impossible either but that it was odd nonetheless. When these facts about the delay time and lack of pending refund were presented by me to the skip rep the chat session was ended. Not by me but by the skip rep. That person just simply ended the session. I have no idea now if I'm getting refunded. The phone number listed for Skip the Dishes is out of service and goes to a third party telephone directory service. I can't believe how poor the customer service is at Skip the Dishes. I won't be using them from here on. I would just like stories like mine to go public. Perhaps that is what it will take for Skip the Dishes to stop operating in such an arrogant manner.”

SkipTheDishes 1 star review on 24th February 2021

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Posted 5 years ago

“SkipTheDishes has to the worst delivery service ever. Couriers never delivery my order. I have experienced this twice and it’s frustrating. I wish they would spend money on updating the app with a feature to chat with the courier, instead of spending money on those annoying commercials. I do not recommend using this service. Stick to Ubereats or DoorDash.”

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Posted 5 years ago

“They allowed unauthorized purchases on my card, and I can’t even get a phone call! To discuss the issue!!”

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Posted 5 years ago

“Waited for 1.5hours for my order with no update, then skip team tells me driver Raghav is on his way and I waited for another 40min. After 40min driver get flat tire (or free food) and my order is not delivered. Have been on hold on Their call centre for 1hr, started chat with 3 people from skip team - Vamba, Swaranjeet and Kavleen and all three have been equally poor in providing basic customer service. Uninstalling their app. Worst service, liars, worst csr team!”

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Posted 5 years ago

“Extremely poor service. I WAS WAITING FOR MY ORDER FOR MORE THAN 2 HOURS...Online app showed the food has been picked up by the driver..but upon inquiry with the restaurant the food was not even picked up..waited for almost 30 mins on the call to speak to a csr rep..no one picked up..final result no food...escalation..and no refund!..Will never order again using Skip the Dishes..I would rename the company as skip the company.”

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Posted 5 years ago

“idiot pigs”

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Posted 5 years ago

“more than once a driver will tag the order as delivered while no-one comes to the door.. lol, they do refund you, but you waste a whole lot of time.”

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Posted 5 years ago

“Worst ever driver pulled up at the house and then drove off with our food hope he enjoyed it”

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Posted 5 years ago

“Driver delivered to the wrong house next door i didn't have time to get dressed and run over, cause im waiting for delivered food and wearing pjs. Customer service didn't even offer to replace the order, instead they just accepted it and move on. Horrible customer service bunch of crooks.”

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Posted 5 years ago

“Half the time they can get an order right, sometimes it completely wrong and have to check you order after you pay 50$ a meal to get a 10$ meal before the courier leaves and say your wrong. I bought from a liquor store before 70$ worth of over priced alcohol to be “immediately” delivered the second I paid and the courier saying they delivered. It was in a ghetto area so I’m pretty sure the store or courier stole it. If you buy late at night expect the courier not to find your place and say they did, only after complaining you get skip the dishes money right away or a refund after 5 business days, sucks if you try to get last minute booze or food. Once a courier left my food in my old ghetto apartment buildings entrance and found a cockroach in it and couldn’t get a refund from where they left it. Today they didn’t refund me because I wasn’t in the chat room with the person I was talking to and they almost refused to refund me after charging me 60$ for liquor and the courier not finding my place. I recommend if you want to waste money. Otherwise, just pick up from the place yourself unless you want to pay 10$ extra for delivery, too, gst, and bull.”

Helpful Report

Posted 5 years ago

“I placed an order through skip for delivery between 11:45-12. I got a notification a few min before stating that it would be ready for PICK UP! If I had intended on picking it up I would have done so to begin with. The whole point of skip it to have food delivered when someone is not willing or can leave the house. I had a teething toddler, so was looking for something convenient. It was NOT convenient. By the time I finally got there and brought my food home it was no longer hot. If I had known I would have had to pick up I would have not ordered. Extreamly NOT happy. I tried to contact them through the chat option on the app. I kept on getting there was no one available and they would reach out to me shortly. 2 days of trying and no responce. Finally emailed them and they said it was outside the 48 hour window and refused to help. Really crappy customer service if you have any issues.”

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Posted 5 years ago

“McDonald’s is so stupid it said it was delivered never showed up and didn’t answer my texts don’t recommend at all”

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Posted 5 years ago

“Worst customer service ever. Barely any customer support provided. So if there’s any mistake in your order, you must wait hours before getting a response and sometimes you don’t even get a response. They give you a $5 credit when they make a huge mistake but it is honestly not enough for all the money you will waste ordering through Skip. Use any delivery app other than skip. Skip this app because you will never find anything worse.”

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Posted 5 years ago

“absolutely would not recommend, my food was not delivered and it took almost an hour to get my refund I'm incredibly displeased and would recommend that everyone use door dash instead.”

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Posted 5 years ago

“The deliver guy took 1 hour to deliver the A&W. when he brought the food, the food was cold. I tryed to reach customer support but they never awnsered me. the service is not reliable!”

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Posted 5 years ago

“Horrible service driver never showed refunds take 5 days. Made my 5 year old cry do not use this service.”

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Posted 5 years ago

“Après 2x que je commande on ne m’a jamais livré mon lunch et on ne peut pas appeler skip pour se plaindre seulement par chat”

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Posted 5 years ago

“Skip the dishes did not deliver my food. I have to pick it up. if I wanted to pick up my food I would have just called the restaurant instead of ordering through Skip the dishes which charged a premium on all food items on the menu. Customer service would not refund me the difference. Very frustrating and I will never order from them again.”

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Posted 5 years ago

“horrible experience. we ordered our food and watched the driver go down the street to the wrong house and deliver the food. not only did we not get our food but were told we have to wait 5-10 days for a refund. Absolute terrible customer service. not only will I not use Skip the dishes I will disuade anyone I know from using the service. if you're looking for feedback 1. make your drivers take a picture of the delivery drop 2. text the owner 3. have immediate refund policy? Drivers name came up as David. My suggestion is to not allow David to deliver your food or use Skip the dishes as a service.”

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Posted 5 years ago

“Be very CAREFUL!!! If you try to order and you get a "not responding, from a restaurant, do not order from somewhere else, you'll get 2 orders and get charge from both places. I tried to get a refund, they told me I would get a refund, because it was their system, but I never received my refund, and trying to get in touch with them is so difficult. Bad customer service.”

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Posted 5 years ago

SkipTheDishes is rated 1.1 based on 476 reviews