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SkipTheDishes Reviews

1.1 Rating 373 Reviews

2 %

of reviewers recommend SkipTheDishes

Company Reviews

1.1

Based on 373 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the second time in a month when Skip has made our family angry for the absolute WORST customer experience. I will now remove the app and NEVER use them again! Both times they delayed the orders over 90 minutes and did not even notify us. We attempted to reach them and got no response. When they finally responded, they provided a ridiculous apology and a $5 credit....AS IF!!!!”

Posted 2 years ago

“I ordered 3 times and there was a problem for 2 of the orders. First time I had to wait for 1 hour and still no delivery. I called the restaurant and they said. We don't work with skipthedishes anymore... We ask them to remove us from their website but they don't. 2nd problem: after 1 hour the food was supposed to be delivered but no food at the door. I contacted the customer service. They said they are going to process a refund. After 2 weeks still no refund. I contacted them via email but no answer. I contacted them via the app and they said it's refund see with your bank. I never had this issue with any other company. I looked at their facebook page and many people didn't get any refund. Look at the comments on their FB page That the worst company in terms of service and they lie to their customers...”

SkipTheDishes 1 star review on 27th October 2021

Posted 2 years ago

“I would not even give skip a star, the refund does not give you a choice they just put it as skip credits”

Posted 2 years ago

“90% of the time the food is cold cause the drivers sit in restaurant parking lot for almost an hour talking to other drivers which I’ve caught red handed. The get lost and drive the wrong way. I’ve had it at least 5 times where they have driven out of town and like 2 cities over. I even had it where the driver picked up my food and parked around the corner from my work for over 15 minutes”

Posted 2 years ago

“I recently discovered over 9 SkipTheDishes charges on my credit for over a 3 day period, during which I hadn't used their services. Their response, to say the least, was less than impressive. After being initially told that it wasn't their problem and to take it up with my bank, they agreed to investigate. I subsequently received an e-mail saying they had had technical difficulties, were sorry for the problem with my order (there was no order!) and they agreed to reimburse me and give me a $20 credit. This is a ridiculous response to what was clearly fraudulent activity. I'll never use them again.”

Posted 2 years ago

“Just to warn everyone using skip, you have a limited amount of refunds allowed REGARDLESS OF IF ITS SKIPS OR THE RESTAURANTS FAULT, once you hit that limit, you will never get a refund for any reason again, and they give you an automatic message anytime you have an issue. I live in an apartment building of over 20 people, I have not received orders because the driver couldn't read my instructions or number, OR the restaurant would completely mess up entirely, I had an order from a local McDonald's I brought up to them as unedible and had a serious safety concern with their food because of the taste, Skip didn't care, didn't follow up with the restaurant, nothing was done. I have 80 dollars go down the drain and felt horrible that other people may get sick eating food. SKIP. DOES. NOT. CARE. ABOUT. ITS. CUSTOMERS.”

Posted 2 years ago

“Food showed up 1hr and 45 minutes later cold and had to discard and was only.offered 50% back of the 100% I had to toss. Terrible customer service.”

Posted 2 years ago

“Drivers take my food with them and go to other stops. Walk across my lawn and broke my retaining wall. Never knock, leave food and run. Customer service is even worse. Drivers: Don't ever expect a good tip until the service is better.”

Posted 2 years ago

“We'll order pizza for the two little girls we got a texted saying the order was delivered which it didn't we did not receive it then we called customer service We were transferred to three different peopleAnd we asked for money to be transferred back into our account and they left the chat we haven't heard from themI don't know and I'm sorry to say this but skip the dishes sucks and I will never ever would have been them again”

Posted 2 years ago

“Your drivers are nothing but lying lazy lazy people I drove I drove 900 km kilometers home To order some food and relax and and then your driver didn't want to drive to where I lived So he said he delivered it Burdette and then when I got on the chat line the more on there who I would love to punch in the face said I should learn how to enter the correct info into the order Anyways you can pretty much say I will never use your business agais your business again and I will do everything I can to deter people from using you have a nice day”

Posted 2 years ago

“Horrible service. Must have talked to 100 people trying to get a refund for a negligent skip driver who dropped the food off at the wrong house. Now we’re on the hook for the entire meal amount. The customer chat listened to what I had to say then simply said we can’t help you and disconnected. Never order from skip ever!”

Posted 2 years ago

“Skip the Dishes switch drivers all the time in the middle of the delivery. It sucks cause you have to eat. They make you wait for so long. They horrible food service. I will use Uber Eats from now on.”

Posted 2 years ago

“Do not use this app. They have very limited drivers and food is always late and cold. Avoid at all costs!!”

Posted 2 years ago

“This happened a while back but I realized recently, that I should share. I received a plate full of pubic hairs, from a pizza place likely as retaliation for the 4 star rating I gave them. I informed Skip The dish and they sent me a long sarcastic message telling me they were unable to meet my, world class standards and ending our relationship. Since, then when I would try to order, my order looked like it went through but I waited hours and it never arrived. I would contact Skip The Dish, the reps would mock me, saying things like, lol and? okay.. so what. etc. then ignore me. Later I would get a refund, so I was essentially banned for receiving a plat filled with pubic hairs, and even provided a picture.”

Posted 2 years ago

“An app for lazy people enabling them to pay a premium for cold food. This app and others like it are stupid and bad for businesses.”

Posted 2 years ago

“I ordered this evening and the driver dropped my order off at someone else’s house. I got notification that it had been delivered and went to my door and no order. The drivers name was “Subject”. I went to contact Skip and you no longer get to commicate with a customer service rep. You let them know what is missing and they will let you know in 24 if you get a refund. Without ever talking to me and 8 minutes after I let them know I didn’t receive order I got an email that says they will not be refunding me. This is the worst service and now as a driver why would I ever take the order to the right place as long as an order is delivered you will be charged and Skip no longer has to refund you. Check out their terms of service. Delete App. Use anyone else Skip no longer cares.”

Posted 2 years ago

“Did not get my food delivered and Skip refused a refund, even though my security cameras did not detect any motion at the time of “delivery.” No one came into my property to deliver the food. Skip staff are rude and unprofessional. They hung up 3 times and on 4th time they refused to refund any money, because the driver claimed it was delivered on the app.”

Posted 2 years ago

“Highly unprofessional, I would recommend never to use this app. They will be short of delivery drivers on the weekends or holidays. Never get my order right. Also, once in a while the driver might complaint that I got a flat tire or something right when you are waiting for an order. They will refund you but it will be very frustrating to wait for 2 hours hungry and just so you can re-order the food again from some other app. My advice NEVER ORDER FROM THEM EVER. I would give 0 STARTS if this site had the option.”

Posted 2 years ago

“I have never used this service. I do not have an account. Yet, mysteriously, funds were removed from my account. I called them immediately. Not surprisingly, the customer service individual i spoke with did answer nothing to assist me. Speaking with the fraud department at my bank, I learned that this particular business is the most reported for fraudulent claims. As in daily. Shame on this company for having lax safety protocols for their customers. I have warned all my friends, family and co-workers. They have all discontinued and deleted their apps. Everyone, please be careful.”

Posted 2 years ago

“If i could...i would give -100. I had a delivery driver call my phone when it wasn't my order...my son ordered. His profile his number. They text him from skip app and then phones my personal number from his own personal cell. When i ask how he got my number he hangs up. I called skip right away and told them i was scared that rhe driver and his 3 male buddies thst were in his car now have my number and address. They explained that if that was the "real" case he could he fired. They said they would find out how he got it and get back to me...for my safety. I call every day for update and nothing... They just keep hanging up on me. 6 days since this happened...shame on skip.”

SkipTheDishes 1 star review on 6th August 2021

Posted 2 years ago

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SkipTheDishes is rated 1.1 based on 373 reviews