SkipTheDishes Reviews

Name: SkipTheDishes
Rating: 1.08

1.1 Rating 447 Reviews

1 %

of reviewers recommend SkipTheDishes

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Metrics

1.1

Based on 447 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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SkipTheDishes 1 star review on 29th April 2025

Nicki Francoeur

SkipTheDishes 1 star review on 2nd April 2025

P Beaubien

SkipTheDishes 1 star review on 12th March 2025

It 250

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We order in 2 hours in advance our Christmas dinner. The driver arrives at the restaurant and sits there for over hour. When I contact customer service the driver tells them they are closed. How can you be accepting order if restaurant is closed. I called the restaurant they answered and said they are closed at 10pm our order was for 6:15pm. I got in reach with owner from the restaurant and they inform us that our food was release to driver. Driver took food and told customer support they were closed. Customer support also called and said they couldn’t get hold of anyone. Very strange that we could get through. They don’t want help customer to get their food but just say they’ll cancel order and refund credits. Why would I like to use service again if you can’t provide correct service. Very disappointed with their service”

Helpful Report

Posted 4 years ago

“Customer service is very poor. I’ve contacted customer service enough to see that they only provide vague answers when contacting them. I would recommend DoorDash or Uber Eats over SkipTheDishes. This exact situation has happened multiple times - I’ve waited nearly 3 hours with dishonest wait times and a compensation of $5 in Skip credits. Take your business elsewhere.”

Helpful Report

Posted 4 years ago

“Twice in a week the drivers delivered my order to my neighbours and I'm in a multi family unit where the house numbers are mentioned. Customer service takes an hour to give credits and they verify what your saying as if its an investigation rather than improving service.”

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Posted 4 years ago

“so my company sent me a gift card to my company email which blocked a link on their email due to security reasons, and its essentially impossible to get my gift card even after reaching out to customer service. Garbage experience, Garbage company.”

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Posted 4 years ago

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Posted 4 years ago

“Maybe for some other people this service is great but for me, I used it twice and once food is delivered, it is cold plus considering the extra charges and fees, I would rather pick up my food and give tips to the restaurant workers. That way I know it is still warm and edible.”

Helpful Report

Posted 4 years ago

“I was given TWO electronic gift cards worth $50 and I couldn't use them after extensive chatting with two different customer service people. BOYCOTT. This company will not be around for long as it's service is garbage.”

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Posted 4 years ago

“Worst customer service ever.”

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Posted 4 years ago

“Was great for awhile when all orders delivered without any problems. We delivered food to our home and our elder mothers home. Was a good customer until one delivery guy couldn't find the home (weird cause others had no problem) and said he couldn't find the place ... no refund ... tried again and he actually said he delivered it. Thats when customer service wouldn't even take out calls! Customer service on the app GONE! Wow terrible company .. save your money they won't even discuss the issue! Out 200 bucks!”

Helpful Report

Posted 4 years ago

“They scam out of money, they deliver cold food and say they give 50% back because they no longer refund fully but yet I paid 50$ and get 17$ back? That's not 50% at all, they should all be shut down. Listen people, DO NOT order from them, they will scam you out of your money and laugh at you with it. NEVER AGAIN.”

Helpful Report

Posted 4 years ago

“i am not happy with the last transaction i had with skipthedishes.com. i bought a gift card in a city that had listed many restaurants that were participating in the program, but it turned out that only mcdonalds was onboard. so what did the company do for me? absolutely nothing! $100 in reserve for who knows how long. i tried to use gift code in another city, as suggested by company, but it was not accepted! am i happy? not a chance!”

Helpful Report

Posted 4 years ago

“Customer service is rude. Ordered from them and the food arrived cold, stale, and not edible. I contacted customer service and they didn’t care. I spent $25 and they offered $8 in credits. I had to throw the food away. Not worth it. Use a different delivery service.”

Helpful Report

Posted 4 years ago

“They scam people out of their money and tell them they’ve been flagged and will no longer get service meanwhile they are the scammers because they waited until my order was paid for and told me this none sense while refusing to give my money back. Never again will I or anyone I know order with these scammers. Go with Uber eats people.”

Helpful Report

Posted 4 years ago

“Skip the Dishes gave my wife credits because we ordered from a restaurant that was closed. Today, she went to use them. Skip, instead banned her for trying to use the credits. Unreal!”

Helpful Report

Posted 4 years ago

“This app LOVES to change your address once you have entered it. Then once they have delivered it to the wrong address (the address they changed it to doesn't exist I went and looked) they will try and put the blame on you and accept ZERO responsibility! Still have no food or a refund either!! Don't waste your time with this app....just use Doordash or anything else!”

Helpful Report

Posted 4 years ago

“The worst experienc ever! Literally every single time I order from them it is a disaster! Who waits an hour and 20 minutes for food and gets a reply from customer service stating that they will look into the situation once the order is delivered? I mean what the hell on earth?! This is simply unacceptable. I gave enough chances to skip and this is it. Learn to work well and provide service man.”

Helpful Report

Posted 4 years ago

“I ordered from Skip the Dishes for the first time. We placed an order for Pick-Up, but the app made it a Delivery. I did not add my address while ordering because we were ordering pick-up and there was no way for me to correct this error. The incorrect address was in there. Eventually I spoke to someone from Skip the Dishes, gave them the correct address. The food was not delivered. No one notified us that the order had arrived. We waited for over an hour. I requested a full refund and they denied it. No support was offered.”

Helpful Report

Posted 4 years ago

“This service is not safe!! I had a delivery person stand in my door and yell at me because he said I was rude to him. Skip the Dishes did not even respond to my concern!!”

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Posted 4 years ago

“Terrible service. Order was sent to restaurant 30 minutes after the order was placed. No driver was ever assigned to the order, the restaurants manager had to deliver the order himself. Skip only offered to refund the tip I had prepaid. Incredible.”

Helpful Report

Posted 4 years ago

“I would give then zero is possible. No sense of customer service. Multiple occasion, got notifications that food has been delivered but was not. When called, they will do a huge favour by giving refund of food which I never received. No empathy. Last time I asked to talk to manager and I am still waiting. Today was the last nail in cofin and I deleted this app. I would rather go out and take my food.”

Helpful Report

Posted 4 years ago

SkipTheDishes is rated 1.1 based on 447 reviews