Name: SkipTheDishes
Rating: 1.08

“Skip the Dishes gave my wife credits because we ordered from a restaurant that was closed. Today, she went to use them. Skip, instead banned her for trying to use the credits. Unreal!”

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Posted 4 years ago

“This app LOVES to change your address once you have entered it. Then once they have delivered it to the wrong address (the address they changed it to doesn't exist I went and looked) they will try and put the blame on you and accept ZERO responsibility! Still have no food or a refund either!! Don't waste your time with this app....just use Doordash or anything else!”

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Posted 4 years ago

“The worst experienc ever! Literally every single time I order from them it is a disaster! Who waits an hour and 20 minutes for food and gets a reply from customer service stating that they will look into the situation once the order is delivered? I mean what the hell on earth?! This is simply unacceptable. I gave enough chances to skip and this is it. Learn to work well and provide service man.”

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Posted 4 years ago

“I ordered from Skip the Dishes for the first time. We placed an order for Pick-Up, but the app made it a Delivery. I did not add my address while ordering because we were ordering pick-up and there was no way for me to correct this error. The incorrect address was in there. Eventually I spoke to someone from Skip the Dishes, gave them the correct address. The food was not delivered. No one notified us that the order had arrived. We waited for over an hour. I requested a full refund and they denied it. No support was offered.”

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Posted 4 years ago

“This service is not safe!! I had a delivery person stand in my door and yell at me because he said I was rude to him. Skip the Dishes did not even respond to my concern!!”

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Posted 4 years ago

“Terrible service. Order was sent to restaurant 30 minutes after the order was placed. No driver was ever assigned to the order, the restaurants manager had to deliver the order himself. Skip only offered to refund the tip I had prepaid. Incredible.”

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Posted 4 years ago

“I would give then zero is possible. No sense of customer service. Multiple occasion, got notifications that food has been delivered but was not. When called, they will do a huge favour by giving refund of food which I never received. No empathy. Last time I asked to talk to manager and I am still waiting. Today was the last nail in cofin and I deleted this app. I would rather go out and take my food.”

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Posted 4 years ago

“Firstly, the food was delivered a full 40 minutes past the pre-order window. It was a birthday meal surprise and the whole event was ruined, as when the food arrived so late. By the time it arrived the person was not there to collect the order. Secondly, the delivery driver didn't follow the delivery instructions and caused a lot of confusion.”

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Posted 4 years ago

“This is horrible I’ve been waiting for over an hour for my food. And the delivery people keep declining the order! I WANT MY FOOD!”

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Posted 4 years ago

“Awful! Would never recommend! The site is hard to navigate will not accept cash on delivery. Addresses are hard to find or populate, easier to call a restaurant and have delivery. To bad businesses are missing out on business because of a shotty site and bad customer service. Good Luck! Businesses do NOT sign up for this shitty service you are loosing business..”

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Posted 4 years ago

“Tried to order yesterday but kept saying check your info as not able to process payment. So I checked our info everything was ok. Then I went to chat with someone to see if maybe skip was having some issues, she was helpful and said try again in 15 mins and it should work. Well I did and still didn't work. So was not ordering after all that. Then thought would try again the next day. Got my order all ready and got to payment then was told the restaurant was closed. They need to fix the bugs they are having. I know that they are probable really busy since covid but then they should update there list of restaurants if the restaurant isn't taking orders cause the restaurant was open. Im leaning away from skip now.”

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Posted 4 years ago

“Honestly the worst service ever for food delivery. Happened twice delivery driver didn't deliver the foods but it was showing delivered on the Skip App. I have a Ring doorbell that records if there is anyone on the property no driver actually came. Skip customer service barely gives you the refund nobody cares about the time you waited for the order and it takes too much time to chat with Skip Agent. They don't even have phone number to talk to live agent, chat support team didn't give any number to call.”

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Posted 4 years ago

“ordered breakfast before work at 7:51am and its not 9:40am ive been on the phone with skip on hold for 30 min so far and their chat blows a FAT dick just lie their company its a matter of time before these peeps go bankrupt due to customer service.. doordash is on par!”

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Posted 4 years ago

“The worst experience ever, they waste your time .no orders waste of time ,gas and energy. At made 6 dollars in 4 hours . Remember this before join it.”

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Posted 4 years ago

“COMPANY CHEATS FRONTLINE HEALTHCARE WORKERS! Received a $25 gift card as a “Thank You” to frontline healthcare workers from SkipTheDishes at my hospital today. This was my first time using the service and had to create an account. Once created, I uploaded the gift card successfully and tried to use it. I could not use it after several attempts. Upon contacting customer service, I was informed my account is locked due to fraud. I explained the account was literally created an hour ago. The agent -Mandy at the Winnipeg office- said she could not discuss the matter any further and my $25 gift card was forfeited. She hung up mid sentence as I was trying for further clarification! Customer service - nonexistent! The gift card is specifically for frontline healthcare workers and even has an image of doctors and nurses with a big “Thank You” on it from SkipTheDishes! Maybe it was suppose to read “No Thank You” to the frontline healthcare workers! LOL!”

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Posted 4 years ago

“COMPANY CHEATS FRONTLINE HEALTHCARE WORKERS! Received a $25 gift card as a “Thank You” to frontline healthcare workers from SkipTheDishes at my hospital today. This was my first time using the service and had to create an account. Once created, I uploaded the gift card successfully and tried to use it. I could not use it after several attempts. Upon contacting customer service, I was informed my account is locked due to fraud. I explained the account was literally created an hour ago. The agent -Mandy at the Winnipeg office- said she could not discuss the matter any further and my $25 gift card was forfeited. She hung up mid sentence as I was trying for further clarification! Customer service - nonexistent! The gift card is specifically for frontline healthcare workers and even has an image of doctors and nurses with a big “Thank You” on it from SkipTheDishes! Maybe it was suppose to read “No Thank You” to the frontline healthcare workers! LOL!”

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Posted 4 years ago

“I've ordered from them many times in the past and they were always quick to respond to issues and give me credits in situations where something wasn't right. However, twice now I've had a terrible driver who picked up my food and drove the opposite direction, doubling the time for delivery and ensuring the food was cold by the time it arrived. Skip gives the same canned BS responses and then IF YOU'RE LUCKY gives a $5 credit. Today was the last straw. Should have taken 20-25 min to get my food and instead it took an hour and 15 minutes. I'll never use them again. They don't seem to care if you have negative feedback - they just give you a $5 credit so you'll use them again. After today, I'm done. I understand the occasional mess-up, but this company has gone downhill and I won't give them my money ever again. They can keep their piddly $5 credit.”

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Posted 4 years ago

“Ordered $70 worth of food for my family for dinner yesterday at 5:45PM. At 6:30, I got a notification that the food was delivered. I didn't hear any doorbell but checked anyway, and of course, there was no food there. I checked my neighbours' porches and my security feed (which starts recording on motion), and nothing. Hopped onto their support app, and in 25 minutes, all I got from the representative was the same question twice, after I provided the information the first time. I pressed for an update, and was disconnected/blocked. My WiFi and data were working fine, and it's now 12 hours later and I still can't get on, so I can only conclude that STD will simply block customers bringing difficult requests to their attention. Their joke of a chat service is attached with my review for all to peruse. I'm sure you're all dying to know how it ended, and I'm sorry to say, what you see is what you get. I was locked out after this exact sequence of dialogue. I tried by phone and finally got a hold of a representative. After a few minutes of back and forth, she finally said she'd process a refund, but would have to call back later to confirm. When pressed for when, she said "today". It's now 12 hours later into the next day, and nothing. So it would once again appear that STD jumps ship at the first sign of a difficult request. So they've taken $70 from me, and all I have to show for it is an evening of frustration, hunger, and a strong desire to move to UberEats for good and never give business to this sham of a company ever again. Avoid at all costs - tell your friends, tell your families, tell your coworkers, tell the owners and managers of your favourite restaurants. This company is not to be trusted. Restaurants working with them will inevitably face negative customer feedback as direct result of STD's incompetence and inaction - hungry, angry customers are quick to blame whoever they can. If you want to save your restaurant's image, don't work with STD. Go with UberEats instead - the few times they've mishandled my order, they were quick to rectify the issue.”

SkipTheDishes 1 star review on 26th September 2020

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Posted 4 years ago

“Worst customer service ever!!!! Not only did they get my order wrong - but the driver couldn’t find my house (very easy to find) and when he called me and I directed him he hung up on me!! When I chatted with support to let them know my order was wrong in multiple ways they refused to refund the delivery and only the additional items that were missing - not the main items - when I tried to explain more they ended the chat and that was that - no more contact. EXTREMELY DISAPPOINTED - will NEVER order from them again!!!! Don’t waste your money - find a different service - ANY OTHER SERVICE!!!”

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Posted 4 years ago

“One occasion I received a pizza upside down in the box, soggy and topping stuck to box. The next time they charged me three times for the same order and I had to wait a week for it to be returned. Awful on every level”

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Posted 4 years ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

SkipTheDishes Reviews