Smartbag Reviews

Name: Smartbag
Address: Unit 2, 3 MacDonald Road, Ingleburn, New South Wales
Rating: 4.64

4.6 Rating 452 Reviews

92 %

of reviewers recommend Smartbag

Company Reviews

Product Reviews

Metrics

4.6

Based on 452 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Smartbag 5 star review on 28th February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I order these bags often for our boutique. This batch was not white. They are a cream colour and do not match the existing ones I have previously bought.”

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Posted 2 months ago

“Not sure we have made a purchase, credit card details were given, asked for an invoice, & haven't received bags, waiting on bank statement to see whether the credit details went thru.”

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Posted 1 year ago

“I have just purchased from smartbag. They were very helpful and helped me work through all the information I needed so I would choose the right bag for my needs. The purchase went smoothly. Thank you Smartbag team!”

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Posted 1 year ago

“PRINT QUALITY IS VERY POOR. THERE ARE DIRTY LINES THROUGH THE LOGO ON EACH BAG WHICH SUGGESTS A DIRTY/FAULTY PRINTHEAD. PRINTING IS NOT SHARP AND CLEAN ALL OUTLINES HAVE BLED. THE COLOUR SATURATION IS POOR,PATCHY, AND FADED NOT BRIGHT. THE BAG QUALITY IS FINE. WOULD NOT RECOMMEND COMPANY TO OTHERS AND DEFINITELY WOULD NOT USE THIS SERVICE AGAIN.”

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Posted 1 year ago

“Hi, Received the order very promptly - as promised - but only HALF the order arrived! I ordered 50 bags & received only 20??? Need to chat to someone about that please. Lee”

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Posted 1 year ago

“Still have not received this order??”

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Posted 1 year ago

“I never received my purchase, no tracking number provided.”

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Posted 2 years ago

“Still have not received my delivery and its been a month…”

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Posted 2 years ago

“Bags were good quality, but communication was terrible and bags did not arrive on time.”

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Posted 2 years ago

“Great product, terrible customer service.”

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Posted 2 years ago

“Very disappointed. I have requested to cancel my order but no response.”

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Posted 3 years ago

“I did not received yet”

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Posted 3 years ago

“The bags took 4 weeks to arrive. Terrible.”

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Posted 3 years ago

“My order was not completed and the response is not forthcoming”

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Posted 3 years ago

“Very disappointed. I placed the order on 21/Oct as I was told that the parcel would arrive on 23/Oct or 26/Oct. But when I contacted the office today (27/Oct), someone told me that the parcel was sent to the wrong address.. She said she will dispatch them again tomorrow.... She said she would contact me again with the tracking number. No tracking number has been provided yet for the old parcel, which sent to a wrong place, and the new one. I needed the bags today (27/Oct).... I am in trouble now.. PLEASE SEND THEM ASAP and please send me the tracking number. Thank you.”

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Posted 3 years ago

“I wouldn't know how to rate you, since I still have not received my order.”

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Posted 4 years ago

This is the first we have heard of this, Angela, and are sorry to hear it. If you don't receive an order it is best to contact our office so we can resolve the issue for you. We use TIG freight management and Toll was the courier for your order. Unfortunately many large and smaller companies have suffered delayed deliveries and lack of tracking due to hacking of the Toll system. An article below may be of interest: https://www.abc.net.au/news/2020-02-10/toll-transport-hack-leaves-customers-and-deliveries-in-limbo/11949036

Posted 4 years ago

“First purchase was smooth and timely. However this time round has pretty scared me from purchasing again from you. I was initally advised two week delay, i was happy to wait. However after four weeks i received no feedback nor update of where shopment was. I called up to follow up no one was able to locate where the shipment. Never again.”

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Posted 4 years ago

Marianne is very disappointed to read your comments, Jeremy. As she explained at the time, the Toll courier delivery system was down for some weeks, so we could not tell you where your order was. I have attached a news link below about their system crash. We were unable to predict the delay accurately. As she also explained, we had run out of the product that you ordered, so could not re-send. She offered you a similar product, which you declined, so we refunded your money. The bags finally arrived and you re-paid us for them - thankyou. Marianne went through all the back and forth email exchanges and I feel it is unfair to say there was no feedback. She told you on more than one occasion that Toll was unable to tell us where your order was. Marianne went out of her way to help you, but we have no control over the Toll operating systems. https://www.abc.net.au/news/2020-02-10/toll-transport-hack-leaves-customers-and-deliveries-in-limbo/11949036

Posted 4 years ago

Smartbag is rated 4.6 based on 452 reviews