Smartbag Reviews

Name: Smartbag
Address: Unit 2, 3 MacDonald Road, Ingleburn, New South Wales
Rating: 4.64

4.6 Rating 452 Reviews

92 %

of reviewers recommend Smartbag

Company Reviews

Product Reviews

Metrics

4.6

Based on 452 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Smartbag 5 star review on 28th February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prices don’t equate when buying volumes”

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Posted 2 months ago

“This purchase was good but my issue is they were out of stock of many items I needed”

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Posted 5 months ago

“Good product, price and customer service when I tried to chase the delivery. They use Aramax and should ditch them as they held in warehouse my order for no apparent reason until I called. A colleague said Aramex let him down at his previous job also. Smartbag, do yourself (and your customers) a favour and bag Aramax!!”

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Posted 6 months ago

“I usuallylove smart bags products but since changing suppliers I feel the quality of the bags has declined”

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Posted 7 months ago

“Ordered and paid for stock, then 2/3 delivery came. Was informed that the product was out of stock and would be sent later If the stock has run out please don’t have it available on line to purchase- I believed the stock was available And I had pre paid for stock that was available Please fix this”

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Posted 1 year ago

“Had a problem with ordering online. If that could be fixed then I would highly recommend.”

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Posted 1 year ago

“They are okay”

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Posted 2 years ago

“Great product but shipping will make me look elsewhere How can large wineries get a dozen wines to me for $10 When I paid $41 for a much smaller and lighter package?”

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Posted 3 years ago

“It is disappointing the freight charges were more than the entire order. Quite high postage for paper bags. The service was exceptional when I was navigating through the site though and instant responses were received via the ‘chat’ option.”

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Posted 3 years ago

Hi Amanda. When we split a carton into smaller quantities we ensure the bags are packed flat so they are not creased when you receive them. Your bags are 45 x 35cm and for the small quantity of 25, there is no 'cheap' way to send them interstate and retain the quality of the bags. I am glad though that you found our site easy to navigate and your questions were dealt with quickly via LiveChat :)

Posted 3 years ago

“Friendly staff, Good delivery. A few bags the base and handle not glued properly. And quantity can be a little over or under.”

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Posted 4 years ago

Hi Michelle. I see you have ordered from us quite a few times. Initially these orders were from a different supplier. Their quality was not up to our expectations and we have since found a supplier who's quality exceeds our expectations. So I trust that your most recent orders have been better quality and the correct quantity :-)

Posted 4 years ago

Smartbag is rated 4.6 based on 452 reviews