Smartbag Reviews

Name: Smartbag
Address: Unit 2, 3 MacDonald Road, Ingleburn, New South Wales
Rating: 4.65

4.7 Rating 494 Reviews

92 %

of reviewers recommend Smartbag

Company Reviews

Product Reviews

Metrics

4.7

Based on 494 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Smartbag 5 star review on 8th August 2024

Anonymous

Anonymous // 01/01/2019

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“Their service and quality of the bags are excellent.”

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Posted 2 days ago

“Very fast delivery and competitive pricing.”

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Posted 1 week ago

“Easy to order, prompt delivery and ideal for use at an event we are holding.”

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Posted 1 week ago

“Considering this is a consumable product, the cost still feels a bit high. I hope there will be more promotions or discounts in the future. I'd really appreciate it if you could offer more deals to make it more budget-friendly. Thanks ！”

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Posted 1 week ago

“fast delivery, good quality. would recommend!”

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Posted 1 month ago

“great service and quick delivery”

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Posted 1 month ago

“Ordering process online was simple and easy. Order arrived quickly and excellent quality bags. Will be ordering more in the future.”

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Posted 1 month ago

“Well made bags and were delivered quickly.”

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Posted 1 month ago

“Really happy with service and quality of the products”

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Posted 1 month ago

“Easy, convinient, fast, and good quality.”

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Posted 1 month ago

“Great quality and durable bags!”

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Posted 1 month ago

“The bags are perfect delivery was prompt. Would highly recommend.”

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Posted 2 months ago

“I have been using Smartbag for a very long time. They are very reliable and efficient with great quality. Would highly recommend.”

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Posted 2 months ago

“Easy to order and fast shipping”

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Posted 2 months ago

“I initially ordered the wrong size bag, but couldn't change them because there was no invoice included, they appeared to have been delivered form a wharehouse. No parcel tracking either. I ordered again the size I needed, but have lots of bags I can't use.”

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Posted 2 months ago

HI Sally, We don't attach invoices to the cartons, instead they are emailed, which you should have received. We attach the delivery dockets to the cartons. I would say it must have dropped off during delivery. Had you called or emailed us, we would have happily accepted a return or exchange. The parcel tracking are on the emails we send to you and is automatically sent from Shopify.

Posted 2 months ago

“Competitive prices and super-fast shipping! The quality is better than other places too. Will buy again.”

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Posted 2 months ago

“Perfect size, exactly what I was after and the quality is great.”

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Posted 2 months ago

“fast service with excellent quality bags”

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Posted 2 months ago

“very good product. Good quality as decribed on description. Amazing customer service! THANK YOU”

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Posted 8 months ago

“Smartbag delivered what they promised, on time and without fuss. The size is perfect for my book launch pre-orders. I can certainly recommend this company, without hesitation. Olivia Dalton - Author”

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Posted 8 months ago

Smartbag is rated 4.7 based on 494 reviews