Smartbag Reviews

Name: Smartbag
Address: Unit 2, 3 MacDonald Road, Ingleburn, New South Wales
Rating: 4.64

4.6 Rating 476 Reviews

92 %

of reviewers recommend Smartbag

Company Reviews

Product Reviews

Metrics

4.6

Based on 476 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Smartbag 5 star review on 8th August 2024

Anonymous

Anonymous // 01/01/2019

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“very good product. Good quality as decribed on description. Amazing customer service! THANK YOU”

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Posted 4 months ago

“Smartbag delivered what they promised, on time and without fuss. The size is perfect for my book launch pre-orders. I can certainly recommend this company, without hesitation. Olivia Dalton - Author”

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Posted 4 months ago

“VERY POOR COMMUNICATION As I've received an email from Smartbag asking for feedback and that "my opinion matters", I've copied and pasted the email I sent July 27 but have not received response as at Aug 8. I wasn't planning on posting this here, but since you asked... Hi Smartbag, I was about to follow up with my order (to be honest I had forgotten about it since it was so long ago) to see that it was finally sent yesterday. I placed and paid for this order on June 18. I followed up with a phone call on Friday June 28 to see if my order had left. We were leaving for an event on Wednesday June 5 that we needed the bags for. I was advised at that time that you had had some issues with your machines and my order would be printed on Thursday June 6. Clearly too late for my event, and outside of the timeframes you have stated on your website. If I hadn't have phoned I would not have been aware that my order was going to be delayed. No communication from you. Thankfully I did phone which allowed me to make alternative arrangements in time for my event. The below is the first and only communication I have received from Smartbag since my phone call almost a month ago. No communication from you to advise that my order would still be late. Your website says custom printed bags within 7 days - not 45days! But yet no communication from you to apologise for the delay or even to let me know that they would be delayed. Now that you have received this email I'm sure I will receive some sort of apology, but really, should have had to ask for one? I await your response and refund. Natasha”

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Posted 4 months ago

“Great service, quality bags and instant delivery”

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Posted 4 months ago

“Great Quality bags. Speedy Delivery. Fuss free!”

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Posted 4 months ago

“Great pricing, fast delivery, friendly service. The black gloss bags are perfect for what we need.”

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Posted 4 months ago

“The smart bag is strong and a great size for Christmas hampers, which is what they are bought for. Having a base is a plus. Price is good, website easy to use and delivery is super fast.”

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Posted 4 months ago

“Perfect for my business needs! Competitive pricing and great quality with fast shipping! Thank you! Will order again.”

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Posted 4 months ago

“Great service. Quick turnaround.”

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Posted 4 months ago

“Great service and communication. Kept me informed on progress.”

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Posted 4 months ago

“Excellent service great price and quality perfect whole process done online simple”

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Posted 4 months ago

“Always good to deal with 👌”

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Posted 5 months ago

“Fast service and very easy to order.”

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Posted 5 months ago

“Super service -ver prompt, friendly contact, always very responsive”

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Posted 5 months ago

“Smartbags, delivery quickly, the bags are great and the costs can vary from Full price to great savings at EOFY. So far no damaged or unusable bags, so thats a big tick!”

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Posted 5 months ago

“We have been using Smartbag for the last few years, have never had any problems. Always super quick delivery, good customer service, and good quality bags.”

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Posted 5 months ago

“Fast delivery and good products till now !!”

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Posted 5 months ago

“Apart from stock availability issues, I have always appreciated the professional service and quality of the products from Smartbag.”

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Posted 5 months ago

“Exactly what I needed, and arrived quickly. Will buy again”

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Posted 5 months ago

“Good price range and I like that I can order different size bags in 50 lots rather than huge amounts. Quick delivery.”

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Posted 6 months ago

Smartbag is rated 4.6 based on 476 reviews