“Mary Ann is the best. Polite, super friendly and very efficient”
Posted 2 weeks ago
Thanks for your great feedback, Karen. I just read this to Marianne and she said the same about you! We joke about Marianne prompting her relatives to mention her in good reviews (she gets that many) but we know it is really because she is polite, helpful, and efficient :-)
“I am really really happy with both the product and service supplied by Smartbag. The quality was as promised and as expected and the communication was exceptional. I will be back. :)”
“My order was processed promptly upon receipt,payment acknowledged and invoiced.It was despatched next day (interstate).It was locally delivered to my door a day or two after date shown on tracking document(but still within the week).I plan a further order in due course....”
Posted 3 weeks ago
Hi Brian. You ordered at 9.45PM Monday 8th June - the end of a public holiday weekend. The bags were dispatched the next day - Tuesday. It has just gone 3PM Thursday 11th June. You should receive the bags shortly and given the time frames, I'm not sure an explanation would be required?
“It is disappointing the freight charges were more than the entire order. Quite high postage for paper bags. The service was exceptional when I was navigating through the site though and instant responses were received via the ‘chat’ option.”
Posted 1 month ago
Hi Amanda. When we split a carton into smaller quantities we ensure the bags are packed flat so they are not creased when you receive them. Your bags are 45 x 35cm and for the small quantity of 25, there is no 'cheap' way to send them interstate and retain the quality of the bags. I am glad though that you found our site easy to navigate and your questions were dealt with quickly via LiveChat :)
