Smart Cover Insurance Reviews

Name: Smart Cover Insurance
Address: Smart-Cover Direct Ltd T/A Smart Cover Insurance Services Ltd; 1st Floor, 3-5 Rickmansworth Road, First Floor, Building 2, Croxley Park, Watford, Hertfordshire
Rating: 4.28

4.3 Rating 749 Reviews

83 %

of reviewers recommend Smart Cover Insurance

Company Reviews

Questions

Metrics

4.3

Based on 749 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

03333 449 559

Email:

admin@asurit.co.uk

Location:

Smart-Cover Direct Ltd T/A Smart Cover Insurance Services Ltd; 1st Floor, 3-5 Rickmansworth Road,
First Floor, Building 2, Croxley Park,
Watford
Hertfordshire
WD18 8YA

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Smart Cover Insurance 1 star review on 26th October 2025

Amber Hill

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pravin, was very helpful. Great customer service.”

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Posted 7 years ago

“Very helpful and polite”

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Posted 7 years ago

“I called to book in for a new repair and was told I would receive a call back to book the repair. I waited over a week and called Smart Cover yo query this. I was told that the repair had been done when it had not and I had not heard anything back to book the repair either. I am now awaiting a call back again from Smart Cover regarding this repair. Which still has not been done.”

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Posted 7 years ago

Dear Miss Kuser I have reviewed this and I am aware of the problem you encountered. We sent the job to the manufacturer but there was an administration error which led to them providing an update on the wrong case. Unfortunately the confusion escalated and you were misinformed. I apologise profusely for the problem you encountered. Regards, Smart-Cover Customer Services.

Posted 7 years ago

“Pravin who I delt with was very professional and courteous and explained the product very well.”

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Posted 7 years ago

“Excellent service! Fast response! Fixed tumble dryer the following day!”

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Posted 7 years ago

“excellent service dishwasher broken came out after 3 working days mended and am very happy.”

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Posted 7 years ago

“Repair dealt with quickly”

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Posted 7 years ago

“Kevin Moore was helpful, not pushy, and was patient with my elderly husband and myself when writing things down. Very pleased with his service.”

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Posted 7 years ago

“Very pleased with service provided”

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Posted 7 years ago

“Great service and when my washer was not able to be repaired it was replaced with a new one within a week”

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Posted 7 years ago

“The company is excellent.I can not stress enough how very helpful everyone I dealt with was. Answered my problem and dealt with it immediately.very affordable and I have recommended to all my friends.”

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Posted 7 years ago

“Very good quality work done”

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Posted 7 years ago

“Prompt repairs good value for money. Would definatly recommend.”

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Posted 7 years ago

“very polite manner very happy with the services”

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Posted 7 years ago

“Brilliant service ..had 3 repairs to our appliance and now being replaced. Girls in the call centre have been extremely efficient and helpful and kept me informed throughout the claim Really pleased with the all round service.”

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Posted 7 years ago

“Extremely happy with how quickly it was fixed and how friendly the gentleman was”

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Posted 7 years ago

“Quite helfull, very long phone call repeated every thing now awaiting engineer to repair washing machine”

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Posted 7 years ago

“Twice now i had been on a call once to book myself a repair and secondly to sort out some much needed cover for some shockingly (the years have really flown by) old machines. Each time was pleasant, each time was informative and patient/understanding. Dealing with Pravin and his comrade Conner was a real pleasure (even though Conner Married me off.... )”

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Posted 7 years ago

“Straight talking no waffling on and on i knew what i was getting without having to ask questions myself”

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Posted 7 years ago

“good experience albeit the engineer forgot to visit the first time but eventually came a week later”

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Posted 7 years ago

Dear sir. I apologise for the problem you experienced with the engineer. We will investigate what happened in this instance.

Posted 7 years ago

Smart Cover Insurance is rated 4.3 based on 749 reviews